Can I return a Xfinity mobile phone at Xfinity store?
Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password.
How do I cancel my Xfinity Mobile service?
To cancel your Xfinity Mobile service:
- Call customer service on 888-936-4968
- Ask to speak with a representative
- Provide them with your account umber and customer details
- Request cancellation of your contract
- Ask for a confirmation email
Can I pay my Xfinity bill over the phone?
There are several ways you can do it depending on if it is a one time or for multiple payments. As Thomas said, you can do it over the phone. But, you asked about online. The easiest way is to have the other person give you access to their Xfinity account. Then you can log on as them and pay the bill using your information.
How to return equipment Xfinity?
Three companies stand out as telecom industry leaders:
- Verizon Communications Verizon Communications ( NYSE:VZ) is the largest wireless carrier in the U.S. Its scale produces excellent free cash flow and superior gross margins. ...
- Comcast Comcast ( NASDAQ:CMCSA) is the largest pay-TV and home internet service provider in the U.S. ...
- American Tower
Can I return my Xfinity Mobile phone?
Hopefully you're 100% happy with Xfinity Mobile from the get-go. However, if you want to part ways for any reason, you can return your device and cancel your service for a refund up to 14 days from when your device ships or you bought it in the store.
How long do you have to return a phone to Xfinity Mobile?
14 daysYou have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged.
Can you cancel Xfinity Mobile anytime?
There is no term contract required when you sign up for Xfinity Mobile service. You can cancel service anytime without paying an early termination fee.
How long do you have to return cell phone?
Devices must be returned within 15 days of purchase. The device must be like-new condition.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How do I get out of my Xfinity Mobile contract?
How to cancel Xfinity Mobile subscription in easy stepsCall customer service on 888-936-4968.Ask to speak with a representative.Provide them with your account umber and customer details.Request cancellation of your contract.Ask for a confirmation email.
What is XFINITY cancellation fee?
Xfinity Early Termination Fee The early termination fee for Xfinity is $110 for a 12-month contract and $230 for a 24-month contract. The longer you stay in your contract, the more the early termination fee goes down. For both 12-month and 24-month contracts, the early termination fee goes down by $10 every month.
Is there a grace period for Xfinity Mobile?
Stay Up-to-Date If you miss a payment toward the plan, you'll have four days to make a one-time payment in My Account or contact us. If you don't make a payment within four days, the plan will be canceled and your service will be interrupted.
How much is a restocking fee?
15% to 20%According to Consumer Reports, restocking fees typically represent 15% to 20% of the item's original purchase price. However, some companies may charge more or less depending upon individual policies.
What is a restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Can you return a phone if you don't like it Samsung?
We cannot accept returns or exchanges for final sale items or items not bought directly from Samsung.com or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).
What is the Comcast 30 day guarantee?
If you're not completely satisfied within the first 30 days of your Business Internet, Phone, or TV service installation, you may cancel that service. We'll issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes, or per-call charges.
How do I cancel Xfinity Mobile?
To cancel your Xfinity Mobile service:Call customer service on 888-936-4968.Ask to speak with a representative.Provide them with your account umber and customer details.Request cancellation of your contract.Ask for a confirmation email.
Can I return my Verizon phone after 30 days?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
Can you return a phone to Verizon after 14 days?
You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii).
What happens if you uninstall Xfinity?
If you uninstall them, you will void the Device warranty and your Device may not work properly. Third party operating system software and pre-installed software not provided by Comcast or Xfinity Mobile are subject to the licensing agreements of such third parties.
What happens if your cell phone is not in range?
If your Device isn’t in range of a transmission signal your Service may not work. Numerous things can affect the availability and quality of your Service, including the capacity available on the cellular network, your Device, terrain, buildings, foliage, and weather.
Can Xfinity connect to hotspots?
Your Device may automatically connect to Wi-Fi hotspots, including the Wi-Fi network in your home that is connected to your Xfinity Internet service. You may disable the automatic Wi-Fi connection feature on your Device by turning it off using the "Settings" or an equivalent feature of your Device.
Is Xfinity Mobile a resale?
Xfinity Mobile Devices and Service are provided exclusively for use by you. The unauthorized acquisition, unlocking or resale of your Device constitutes a violation of your Agreement with us and invalidates any warranties that may come with your Device. While this Agreement remains in effect and you are bound by its terms and conditions, you agree that the Device activated on your Service account will be maintained for your personal use only, and not for resale of any kind.
Does Xfinity charge right away?
Usage cannot always be processed right away and may be included in a later bill. Unless you are subject to a term agreement with us, your Service is provided to you on a month-to-month basis. Your account has one bill cycle for your Service, including any Xfinity Mobile Device Payment Plan charges.
Does Xfinity Mobile include international calling?
Xfinity Mobile includes voice calling, messaging and data, and any optional services you purchase from Xfinity Mobile, such as international calling (countries that are included in our international calling service can be found at https://www.xfinity.com/mobile/my-account/international) and roaming for which additional fees or higher rates may apply (collectively, the "Service") and any equipment that you purchase from us or we provide to you for use with your Service, such as a phone, handset, tablet, wearable or SIM card (individually or collectively "Device"). Additional terms and conditions for your Service can be found in offer materials available when you activate or online at http://xfinity.com/mobile/policies/customer-agreement, and are incorporated in this Agreement. All other services that you receive from an operating subsidiary or affiliate of Comcast Cable Communications, LLC ("Comcast"), including any Xfinity Internet service, are subject to the applicable agreement between you and Comcast related to those services. Additional charges for Xfinity Mobile may apply if at least one of the following services is not maintained by you: Xfinity TV, Xfinity Internet, or Xfinity Voice.
What to know before shipping back a phone?
Things to know before you ship back your phone or accessory. Before shipping back your items, please read through these guidelines: Back up your personal information, then clear it from your phone. Disable the screen lock on the device. If you’re returning or exchanging a device, include the SIM card, battery, charger, ...
How long do you have to return a Samsung Galaxy S3?
You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned. For accessories, you have 30 days to initiate a return or exchange.
Where to drop off FedEx boxes?
Drop off the box at a FedEx Office shipping center. You can also schedule a FedEx pickup by calling 1-800-GO-FEDEX and selecting the option "I'm using a label," then following the rest of the prompts. NOTE: If you don’t have the original box, you can use your own, as long as you seal it with shipping-strength tape.
Can I return my smart watch?
Smart watches, tablets, and accessories can’t be returned via My Account and must be returned via mail. To start one of these returns, contact us via chat. We'll send you a FedEx return label that you’ll use to ship your item (s) back to us free of charge.
What is Xfinity Mobile Protection Plan?
The Xfinity Mobile Protection Plan Paperless Consent disclosure describes how your Xfinity Mobile Protection Plan Terms and Conditions, and all other related communications, will be delivered electronically. The disclosure also describes technical requirements and how to withdraw consent, update your records and request paper copies.
What is Comcast's goal?
Comcast's goal is to provide you with the best mobile voice, messaging and data services possible. This policy covers all Xfinity Mobile products and services and is intended for typical consumer use.
How long does it take to get a refund from Xfinity?
You can get refunded for the cost of your Xfinity Mobile service, taxes, data usage, international long distance, and roaming up to 14 days from when your device ships. If you're not fully satisfied with your Xfinity Mobile service and want to request a refund, you can now start the process online.
Can I get a refund on my phone?
Make sure your device is in like-new condition with no damaged or missing parts. If anything is missing or the device is not in like-new condition, we may not be able to process your refund.
What happens if I leave Xfinity?
If you're leaving Xfinity Mobile for another carrier, you can just start your service with your new carrier. Nothing else to do. When you transfer your number, your Xfinity Mobile service will automatically be cancelled.
Can I cancel my Xfinity account?
We're all about being fair. If you have the By the Gig data option and cancel your Xfinity Mobile service, you'll only pay for data used between your last paid account statement and the date you cancel. (Check out your customer agreement for details on how we calculate data charges.) If you have Unlimited data and cancel, your data charges for the line you are canceling will be pro-rated based on where you are in your current bill cycle.
Can I cancel my Xfinity phone before activation?
If you're transferring your number, don’t cancel your Xfinity Mobile service before activation with your new carrier. It will stop the transfer request and forfeit your number — we'd hate for that to happen.
Can I transfer my Xfinity number to another carrier?
Nothing else to do. When you transfer your number, your Xfinity Mobile service will automatically be cancelled.
How long is Xfinity phone warranty?
The Xfinity Mobile Protection Plan includes Apple Care, so your device warranty is covered for two years by Apple. If you've had your phone for more than two years , call Assurant at (855) 884-9771.
How long is Xfinity warranty good for?
Here are some things to know about the manufacturer warranty that covers your Xfinity Mobile device: Your warranty is valid for 12 months from the purchase date. The warranty only covers manufacturer defects, like an electrical or mechanical malfunction.
Does Xfinity have a warranty?
Physical damage caused by outside forces, like water damage or a cracked screen, isn't covered by the warranty. If you have the Xfinity Mobile Protection Plan and your one-year warranty has expired, call Assurant at (855) 884-9771. To submit a warranty exchange, follow your manufacturer's instructions:
What to do if you lose your phone label?
If you lose the label or don't get the email, contact us via Chat. Backup your personal information, then clear it from your device. Make sure you fully factory reset your phone. Disable the screen lock. Send back everything you want to return. If you’re sending your device, include the battery, charger, and manual.
Can I return my Xfinity phone to Comcast?
You can't make a return or exchange from an Xfinity or Comcast store, and you can't do it from a Comcast UPS drop-off box, either. If we don't get your defective device within 20 days of your new device being shipped, you'll be charged up to the full amount of your defective device.
Do I need to ship my phone back to us?
If you need to replace your device. After you've checked to understand your issue and confirmed you need to replace your device, you may need to ship it back to us. Here's what you need to do before you ship: Make sure the device you're returning wasn't tampered with or repaired at an unauthorized repair center.
