How to return an item to UPS?
How long do you have to report a defective product?
How long does it take to return Ylighting?
What is custom order?
Can you ship a fragile item?
Is expedited shipping refundable?
Does a manufacturer guarantee their products?
See more
How old do you have to be to use the e-mail?
You must be at least 18 years of age to use, including to place any order through, the Service, which is not intended for use by minors, and you may not use the Service if you have previously been suspended or removed from the Service.
What happens if you don't accept the changes to the Terms?
If you do not accept the changed Terms, we may terminate your access to and use of the Service. All other changes are effective upon publication of the changed Terms.
Does YDesign Group have a third party account?
YDesign Group may provide tools through the Service that enable you to export information to or allow you to link your account on YDesign Group with an account on a third party service, such as Pinterest or Twitter, or through our implementation of third party buttons (such as "Pin It" or "share" buttons).
Is YDesign accurate?
While YDesign Group strives to include accurate information and descriptions (including prices, images, specifications, and availability) of products on the Service, it does not warrant that such information is accurate, complete, reliable, current, or free of errors.
Does YDesign Group send email?
Following your placement of an order through the Service, YDesign Group may send an email or otherwise acknowledge that the order has been received; however, unless expressly stated therein, this does not signify confirmation of a product’s price or availability or indicate that the order has been accepted or shipped.
Does YDesign Group require credit card authorization?
If you pay any applicable fees with a credit card, YDesign Group may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. Risk of Loss.
Do you have to provide a password when you register?
When you register, in many cases you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
How long does it take for YLighting to replace an item?
After 30 days, YLighting will make every attempt to replace your item, but charges may apply. Requests to replace an item always receive priority handling at YLighting to keep your project on track. But, please note that these requests are subject to availability.
What is Ylighting's policy?
Below is YLighting's policy as it relates to Damaged goods, items that have been damaged by the carrier while in transit. Please note that damaged goods are different from items that have factory defects, missing parts or other problems originating prior to shipment.
Can you get a refund for YLighting?
If a returned item is found to be in working condition upon inspection, you may not be eligible for a refund and may incur a restocking fee. YLighting is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.
Does YLighting cover shipping?
Replacements are sent free of charge, and YLighting will cover any return shipping costs and the shipping of the replacement product. YLighting will send you return instructions to follow. Please do not discard the defective product until you receive these instructions.
What is the primary goal of YLiving?
Our primary goal at YLiving and YLighting has always been to get it right for the customer. And since YLiving and YLighting have always shared the same infrastructure and staff, putting everything in one place will not only optimize the way you shop, but it will also allow us to serve you better.
Can you track YLighting orders?
To track your order, you can sign in to YLighting with the same username and password you used on YLiving to access your account information and order status.
Is YLighting available on Kartell?
Yes, we have worked hard to ensure all of your favorite furniture and home décor brands and products from YLiving are now available on YLighting—including Kartell, Carl Hansen, Vitra, Alessi, Nanimarquina, Emeco and so many more iconic as well as up-and-coming designers and makers.
Is YLiving moving to YLighting?
As you might be aware, YLiving and YLighting have moved to one store on www.YLighting.com . If you currently have a YLiving order in progress, this will not impact your order (read on for more information). Going forward, this merger will allow us to focus our efforts toward giving you the best customer experience possible. Rest assured you will continue to find all of the great furniture and décor designs you’ve come to expect from YLiving by shopping here on YLighting. And now you can shop for everything you need for your room, home or project, all in one place.
Does YLiving accept returns?
All YLiving purchase returns will be honored and processed by YLighting in accordance with our return policy. Click here to review our return policy.
Contact Customer Service
Telephone representatives are available during the following business hours:
Corporate Mailing Address
Note: Returns are not accepted at this address. YDesign Group, LLC 1850 Mt Diablo Blvd Suite 510 Walnut Creek, CA 94596
How Much Does Shipping Cost?
We offer free shipping on most orders over $49. Orders that do not meet the $49 threshold are charged a $12.99 flat rate shipping fee. There are select product exclusions (unusually large or bulky items) that do carry associated shipping or handling charges. Additionally certain manufacturers require that we, as an authorized dealer, pass along specific shipping costs to the customer as well. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout.
When Will My Order Ship?
We search the world to bring you the best assortment in modern design. Depending on what you order, your item might be sitting on a warehouse shelf just around the corner, or will be custom-made for you overseas. These factors impact the lead time required to prepare your order for shipment. We commit to giving you as much information as possible every step of the way during your order process and while you wait for your order to arrive.
How long does it take for a small package to arrive?
Small parcel items ship via UPS, FedEx or USPS and generally take 1-10 business days to arrive. *Please note: The vast majority of our items ship with no signature required, but this is always done at the discretion of the delivery driver.
Does YLighting charge GST?
This total does not include the Goods and Services Tax (GST) or customs duties which will be due upon receipt of delivery.
How to return an item to UPS?
To begin a return request, click here , locate the correct order and item you would like to return, then follow the instructions from there. Once your return request has been authorized, you can download your shipping labels or receive them by email . Simply print, attach to the box and drop off at your local UPS store. If you prefer to use your own shipping account, please let us know so we can provide further shipping instructions if that is an option for the return of your product.
How long do you have to report a defective product?
We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.
How long does it take to return Ylighting?
YLighting accepts returns on a vast majority of our products—in new, uninstalled condition and original packaging—within 30 days of receipt, unless otherwise noted on the item’s product page.
What is custom order?
Custom orders, including those that are made-to-order or customized to your specifications
Can you ship a fragile item?
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item (s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Is expedited shipping refundable?
Please note that any expedited shipping charges from your original order are non-refundable.
Does a manufacturer guarantee their products?
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.
