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What is yoox return policy?
Return Policy You can return any item purchased on yoox.com within 60 days of the delivery date. Here's how: Fill out the Return Form. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
How long do yoox returns take?
Refunds are processed within approximately between three (3) to seven (7) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website.
Where does yoox ship from?
ItalyWe ship all orders from our warehouse in Bologna (Italy).
How long does yoox take to ship?
Shipping Times and CostsShippingTimesCostStandard12-15 business days$ 9.95Express2-4 business days$ 19.95
Does Yoox charge for return shipping?
The possibility of tracking each package sent at any time using this shipping method relieves you from any responsibility for loss or damage to the products during transit. If you decide to return products using a courier other than UPS, you will have to pay the return shipping costs upfront.
What happened to Yoox?
What happened? Yoox, the outlet luxury e-commerce player of Yoox Net-a-Porter (YNAP), announced today that it will exit the China market on February 18, 2020. YNAP will focus on developing its two luxury portals, Net-A-Porter and Mr. Porter, in China.
Is Yoox real or fake?
Yes, all of the products on yoox.com are authentic, guaranteed by direct and well-established relationships with designers, manufacturers and authorized dealers.
Can YOOX COM be trusted?
Overview. YOOX has a consumer rating of 2.02 stars from 411 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about YOOX most frequently mention customer service, credit card and wrong size problems. YOOX ranks 230th among Women's Clothing sites.
What courier does Yoox use?
UPSUPS is our courier for all shipments.
Where are Yoox based?
Milan , ItalyYOOX Net-a-Porter GroupTypeSocietà per AzioniHeadquartersMilan , ItalyArea servedWorldwideKey peopleGeoffroy Lefebvre (CEO), Federico Marchetti (Chairman)ProductsFashion products10 more rows
How do I contact Yoox?
We are here to help. We are here to assist you from Monday to Friday 9 am to 11 pm, excluding holidays . You can also call us at our toll-free number 1-855-529-4494 - Monday through Friday from 9 am to 11 pm EST, excluding holidays .
Does Yoox ship internationally?
We deliver to over 100 countries around the world. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled.
Is yoox a trusted site?
Overview. YOOX has a consumer rating of 2.02 stars from 411 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about YOOX most frequently mention customer service, credit card and wrong size problems. YOOX ranks 230th among Women's Clothing sites.
How do I return via UPS?
Get It to UPSWe can come to you (for an additional fee) Schedule a pickup.Drop it off at a UPS location. Be sure to bring your identification.Hand the labeled package to your friendly neighborhood driver.
How do I cancel an order on YOOX?
We are sorry, but once an order has been registered, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy .
How do I contact yoox?
We are here to help. We are here to assist you from Monday to Friday 9 am to 11 pm, excluding holidays . You can also call us at our toll-free number 1-855-529-4494 - Monday through Friday from 9 am to 11 pm EST, excluding holidays .
Return Policy
You can return any item purchased on yoox.com within 60 days of the delivery date. Here’s how:
Exchanges
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 60 days of delivery date.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
How long does it take to get moneyoox back?
The Vendor will process the full reimbursement of your Moneyoox within 48 hours of receiving your request. The Vendor shall not be responsible in the event of incomplete or wrong bank information.
When will Moneyoox refund be credited?
The refund amount will be credited when the Vendor accepts your return. Upon issue of Moneyoox you will receive a confirmation e-mail indicating the store credit amount. The Moneyoox will be used partially or in full towards purchases on yoox.com based on the order's value and until the store credit is used up.
What happens after you exchange a product?
After receiving the product (s) to be exchanged, the Vendor will inspect the product (s) to check that all the above conditions have been fulfilled. If so, the Vendor will verify the actual availability of the replacement products in its warehouses of the product (s) to ensure that the size and/or colour you have selected are available.
How long does it take to get a refund from a vendor?
Whatever the form of payment used, the Vendor will process the refund as quickly as possible and, in any case, within fourteen (14) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions.
How long do you have to return a product to a vendor?
You must return the products to be replaced to the Vendor within 14 (fourteen) calendar days of the day you notified the Vendor of your decision to exchange the products. Please see sections 1 and 2 above for details of how to return product (s) to the Vendor;
How long does it take to ship a replacement product?
Shipment will occur within thirty (30) working days of the date from which the Vendor was made aware of your request for exchange. The costs for shipping the replacement product (s) shall be borne by the Vendor.
How long do you have to return a product after you withdraw from a sale?
Once you have exercised your right to withdraw from the sale contract, you must return the products to the Vendor without undue delay and in any event not later than fourteen (14) days after the day on which you notified the Vendor of your decision to withdraw. Please see section 2 below for details of your return options.
Return Policy
You can return any item purchased on yoox.com within 14 days of the delivery date. Here’s how:
Exchanges
SERVICE TEMPORARILY UNAVAILABLE If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
How long does it take to return a Yoox product?
According to the Yoox returns policy, you can submit a return request within 60 days from the transaction date. Note that you have to hand the item to a courier before the official deadline.
Why do you subscribe to DoNotPay?
Because fashion is quick to change, it’s essential to exercise your customer rights without delay. To streamline the tedious return procedures , subscribe to DoNotPay —a one-stop solution for all inconveniences. With the world’s first robot lawyer, dealing with Yoox will be a piece of cake.
Does Yoox deduct shipping costs?
If you send the parcel via UPS, Yoox deducts costs from the refund upon the reception of the package and validity confirmation.
Can you return Yoox products?
The system generates a custom letter informing Yoox why you wish to return or exchange the products. We set a deadline for their response, so they should contact you soon. A prepaid return label accompanies the form, so you don’t have to worry about additional shipping charges.
Can you cancel a service with DoNotPay?
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.
Can you return Yoox?
According to the Yoox return policy, merchandise must meet all the requirements to qualify for the return. Otherwise, the vendor reserves the right to refuse your request. Even if the company accepts the return, you may get a reduced refund or amount for a product exchange.
Can you exchange a model for a different color?
Note that you can exchange the item only for the same model of a different color and/or size.
