Can I return an item purchased online to a Z Gallerie store?
It states you can return your product to any Z Gallerie location, with the exception of furniture, custom or stock furniture. It did not indicate that you CANNOT return any item purchased online to a store location. Also, you will have to pay the shipping charges, which can be very expensive depending on the weight and size!
What do customers say about Z Gallerie?
While most customers have good things to say about the style of their products and purchases overall, there are some complaints about customer service and item durability in some cases. Z Gallerie offers mid-priced furniture, which is priced moderately above popular discounters.
How do I pay for MY Z Gallerie order?
In some cases wire transfers may be arranged for payment at Z Gallerie's discretion. All order placed with Z Gallerie online, via fax, phone, mail or in a store location will ship only when paid in full. Z Gallerie accepts bank issued gift cards (Visa, American Express, Discover and MasterCard) for payment.
Does the Roseville Galleria have time to update customers?
I was told today when calling the Roseville store at the Galleria that they don't have time to update customers. No one from the store or corporate has reached out to us or even acted sorry for the delay. We had also bought a couch from them and had a great experience but this has been painful and very unpleasant.
Why is Z Gallerie going out of business?
Founded by the Zeiden family and later sold to an investment group, Z Gallerie filed for Chapter 11 bankruptcy in March citing a liquidity crunch and failure to invest enough in e-commerce, a costly distribution operation and store expansion that wasn't meeting performance goals.
Did Z Gallerie go out of business?
On July 1, 2019, it was announced that DirectBuy acquired Z Gallerie's assets through a bankruptcy auction for $20.3 million. The acquisition included the retailer's headquarters in Gardena, California and at least 32 stores. It was also announced that 17 locations would be closed with more closures being planned.
Does Z Gallerie ever do free shipping on furniture?
No, Z Gallerie does not offer free shipping. Your order total will dictate the cost of shipping, with shipping costs starting at $5 for orders under $15.
Is Z Gallerie made in China?
Made In The Usa | Collections | ZGallerie.
What style is Z Gallerie?
Z Gallerie is the style authority for the fashion forward home. The brand celebrates the glamorous, the modern, and the relaxed lifestyle with cutting edge designs and sophisticated, accessible furnishings.
Who is the CEO of Z Gallerie?
Graham Maraia - CEO - Z Gallerie | LinkedIn.
How can I get free shipping at Z Gallerie?
Z Gallerie Free Shipping on orders of $99 or more.
How do you get discounts on Z Gallerie?
If you're looking for a Z Gallerie newsletter coupon, the weekly newsletter is the perfect way to receive exclusive deals. The Z Gallerie sign-up offer also gives you as a new customer 20% off your first purchase. You can also save on your purchase by using a Z Gallerie discount code.
Who bought Z Gallerie?
DirectBuy Home Improvement bought the chain in an auction in late May for $20.3 million, most of which involves the assumption of debt.
Who started Z Gallerie?
Sibling trio Carole Malfatti and Joe and Mike Zeiden founded the company in 1979, opening a poster shop in Sherman Oaks, California, and framing posters in their parents' garage at night. A few years later, they opened a separate home decor store before combining the businesses under the Z Gallerie banner.
How much is oversize storage at Z Gallerie?
Oversize fees are not refundable. Completed orders held by Z Gallerie for more than 30 days are subject to a $75 monthly storage fee. Completed orders not picked up after ninety days are considered abandoned and will be resold. In addition any deposit is surrendered.
How to return a non-furniture item?
How to make a non-Furniture return or exchange 1 Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice. 2 If you wish to make a return or an exchange please indicate the following: tell us the reason why, and let us know what item you now desire by telling us the SKU, product description, and price of the new item. 3 Pack and seal your return securely in the original package if possible. Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. Z Gallerie cannot accept C.O.D. deliveries. 4 Eligible returns made without a receipt will be issued a Z Gallerie Gift Card for the current value of the returned item (s).
How does exposure to light affect the condition of merchandise?
In addition, exposure to light and temperature changes can affect the condition of your merchandise over time. Space Limitations. Customers are responsible for their space limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.).
Is oversize fee refundable?
This charge is listed on the item page and is in addition to regular delivery and processing charges. Oversize fees are not refundable.
Does Z Gallerie ship outside the US?
Z Gallerie offers no service for orders shipped outside of the United States. All vendor warranties are considered null and void without exception. It is the purchaser's responsibility to insure proper insurance coverage is available to cover loss or damage for orders shipped outside of the US.
Is direct ship art returnable?
Original direct ship art is not returnable. Clearance items are not returnable. Z Gallerie reserves the right to refuse returns or exchanges that are not in as-new condition due to damage or misuse by the customer. Sale and Clearance Merchandise.
Is Z Gallerie a final order?
All international orders place with Z Gallerie on www.zgallerie.com or via phone, fax or any other method are considered final at the point of shipping from Z Gallerie's warehouse. No refund or exchanges. Z Gallerie offers no service for orders shipped outside of the United States. All vendor warranties are considered null and void without exception.
How do I check the status of my order?
You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site.
What do you charge for shipping and handling?
Our shipping and handling charges are determined by the dollar amount of your order and the shipping method you select. Certain items, such as Art and Mirrors will have a specific shipping charge attached. No other shipping charges will apply to these items.
Is it safe to use my credit card online?
Yes. Whenever you place an order on our website, your credit card (or other payment) information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.
When will my order be ready for pickup?
Orders will be available for pickup in the delivery store chosen in 5-15 days from the order date. Once the merchandise is received by the store, customers will be contacted via phone or email by a store sales associate.
What type of identification do I bring with me when picking up my order?
For verification purposes, please bring a photo ID and the credit card used to purchase the items. If being picked up by someone other than the purchaser a photo ID and copy of the receipt is required. Please be sure to bring a vehicle large enough to carry your purchase and extra assistance for loading if necessary.
How long will you hold my order at the store?
Orders not picked up within 14 days will be cancelled and payment refunded, unless prior arrangements have been made.
Can all merchandise be picked up in stores?
The following merchandise is excluded from Free Ship to Stores: Furniture, Oversized Mirrors, Direct Ship Merchandise, and Original Art
Is the return policy the same as if I shipped the items to my home?
Yes, the return policy is the same. You can return items to the store or call Customer Service 1.800.358.8288.
How to convert a customer reservation?
To convert your Customer Reservation: Click on the Customer Reservation link in the footer (bottom) of the web page under Shopping Options. Enter the Sales Order Number, located at the top right hand corner of your receipt above your name. Enter the delivery Zip Code.
Does the Internet tax moratorium affect sellers?
However, the Internet Tax Moratorium does not affect sellers who use the Internet as a medium to market their products. These sellers are subject to the same rules that have always applied to catalog sales, which means that sellers with a presence in a state must collect the state sales tax.
What is the Z Gallerie furniture?
The top request from excited Z Gallerie furniture shoppers is a new sofa or sectional. Their styles are mostly modern with color palette options in gray, brown, or beige upholstering options. Most options come with microfiber upholstering and kiln-dried hardwood frames. They also offer more regal tufted upholstering options as well, with cushions featuring poly-foam with spring supports. Most shoppers have good things to say about the designs, but there were some complaints about the durability in some cases.
What is a Z Gallerie?
Z Gallerie is a nationwide furniture retailer and online store, which offers contemporary mid-price furniture with the benefit of higher touch design services and customization options. Their styles range from mid-century to ultra-modern with store-fronts, catalogs, and online experiences offering novel room inspirations.
What is a Z Gallerie dining table?
Similar to other categories, Z Gallerie focuses on modern designs with both all-wood and metal frame options for prices that are moderate to high end. Their seating offers upholstered options in both synthetic and leather options with European themes. Customers have good things to say about Z Gallerie's dining tables overall, but there were some complaints around durability in some cases.
Where is Z Gallerie located?
One of the best furniture and home decoration places in the Bay Area. It is located in the famous Santana Row, which is a commercial complex that looks like you are somewhere in Europe. Z Gallerie offers a wide variety of tasteful furnishings, mirrors, rugs, and wall prints. Best place to decorate your home.
Can you return a Z Gallerie item?
ONLINE BUYER BEWARE: The return policy for Z Gallerie is deceiving. It states you can return your product to any Z Gallerie location, with the exception of furniture, custom or stock furniture . It did not indicate that you CANNOT return any item purchased online to a store location. Also, you will have to pay the shipping charges, which can be very expensive depending on the weight and size! I purchased a pillow and could not return it to the store. When I contacted their customer service department, I was told I could not return anything purchased online. I stated they should have this information clearly written in their return policy so buyers are aware of this prior to purchasing an online product. I would not have purchased the pillow online had I been informed I could not return it to the store. When I asked to speak to a supervisor, the person hung up on me. Very rude and unprofessional!
Non-Returnable Items
- Custom order items, including Furniture, Window Panels, Bedding, and Art
- Clearance Items(with prices ending in $.X7 and $.X8)
- Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)
- International orders
- Custom order items, including Furniture, Window Panels, Bedding, and Art
- Clearance Items(with prices ending in $.X7 and $.X8)
- Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)
- International orders
Returnable Merchandise
- When accompanied by the original receipt and in its original packaging regularly priced merchandise can be exchanged or refunded within 14 days of receipt. Return shipping fees will apply. Delivery and oversize fees are non-refundable. Clearance items are non-returnable. Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new conditi…
Custom furniture, Custom Art, Custom Window Panels, and Custom Bedding
- Custom Furniture, Custom Art, Custom Window Panels, and Custom Bedding are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, your sales associate has only provided you with an estimated ship time.. Problem? Let us help. In the unlikely event your Stock or Custom furniture piece arrives either da…
Important Disclaimers
- Arrival Dates
Z Gallerie does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery. - Delivery
Delivery services are available within the United States and internationally through International Checkout. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refu…
How to Make A Non-Furniture Return Or Exchange
- Please contact customer service at customerservice@zgallerie.com or 424.999.4626so that we can help resolve your issue. Follow these steps to make a non-Furniture return or exchange: 1. If you wish to make an exchange or return please email customerservice@zgallerie.com, include your order number, tell us the reason why, and let us know what item you would like in exchang…
Refunds
- Refunds or exchanges for returns will be processed when the item has been received in our warehouse. Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Please allow up to 2 to 3 weeks for your refund or exchange to process. Refunds can be issued in the form of a gift card or processed back to the original meth…
International Orders
- All international orders place with Z Gallerie on www.zgallerie.comor via phone, fax or any other method are considered final at the point of shipping from Z Gallerie's warehouse. No refund or exchanges. Z Gallerie offers no service for orders shipped outside of the United States. All vendor warranties are considered null and void without exception. It is the purchaser's responsibility to i…
Non-Returnable Items
- Custom order items, including Furniture and Art
- Clearance Items(with prices ending in $.X7)
- Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)
- International orders
Returnable Merchandise
- When accompanied by the original or gift receipt and in its original packaging regularly priced and sale merchandise can be exchanged or refunded within 30 days of receipt. Return shipping fees will apply. Delivery and oversize fees are non-refundable. Clearance items are non-returnable. Z Gallerie reserves the right to refuse returns or exchanges ...
Custom Furniture and Art
- Custom Furniture and Custom Art is manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, your sales associate has only provided you with an estimated ship time. Problem? Let us help. In the unlikely event your Stock or Custom furniture piece arrives either damaged or defective, please contact customer service im…
Important Disclaimers
- Arrival Dates Z Gallerie does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery. Delivery Delivery services are available within the United States and internationally through International Checkout. All mercha…
Non-Furniture Merchandise
- When accompanied by the original receipt or gift receipt and in its original packaging, regularly priced & sale merchandise can be exchanged or refunded within 30 days of purchase date. Return shipping fees will apply. Delivery and oversize fees are non-refundable. Original direct ship art is not returnable. Clearance items are not returnable. Z Gallerie reserves the right to refuse returns …
How to Make A Non-Furniture Return Or Exchange
- Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.
- If you wish to make a return or an exchange please indicate the following: tell us the reason why, and let us know what item you now desire by telling us the SKU, product description, and price of...
- Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.
- If you wish to make a return or an exchange please indicate the following: tell us the reason why, and let us know what item you now desire by telling us the SKU, product description, and price of...
- Pack and seal your return securely in the original package if possible. Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. Z Galler...
- Eligible returns made without a receipt will be issued a Z Gallerie Gift Card for the current value of the returned item(s).
Refunds
- Refunds or exchanges for returns will be processed when the item has been received in our warehouse. Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Please allow up to 2 to 3 weeks for your refund or exchange to process. Refunds can be issued in the form of a gift card or processed back to the original meth…
International Orders
- All international orders place with Z Gallerie on www.zgallerie.comor via phone, fax or any other method are considered final at the point of shipping from Z Gallerie's warehouse. No refund or exchanges. Z Gallerie offers no service for orders shipped outside of the United States. All vendor warranties are considered null and void without exception. It is the purchaser's responsibility to i…
Credits to Your Charge Card
- Credit card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take 2-3 weeks from the date that Z Gallerie has received your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return. Orders purchased with a Z Gallerie Gift Card will …