La Carte 24 Sèvres Points
I just placed an order online, but my Points are not showing on my account. Why?
My Account
How do I link my online account to La Carte 24 Sèvres loyalty program ?
How to contact 24s customer service?
The Purchaser or the recipient of the Order must notify absence of or damage to a product to 24S Customer Service by calling 08 00 94 54 24 (toll free service in France) or +33 1 70 37 14 79 (in all other countries).
What happens if a parcel is damaged on arrival?
If the parcel is damaged on arrival, the Purchaser can inform the courier of the problem and refuse to take delivery. In this case, the courier keeps the parcel. The Purchaser will then be contacted by 24S’ Customer Service as soon as possible to discuss the refusal. If the problem related to transport is confirmed by 24S’ Customer Service, the Order will be cancelled and the Purchaser refunded.
How long are 24 Sèvres credit notes valid?
They are valid one year from the date of issue.
What is excluded from a warranty?
Products that have been modified, repaired, incorporated or added by the Purchaser are excluded from the warranty. The warranty will not apply to visible defects. The warranty will not apply to products damaged during transport or due to improper use.
Can 24 Sèvres refund a product?
If the Products are subject to the right of withdrawal, the Buyer or the recipient of the Order exercising the right of withdrawal under the conditions provided for in this article in terms of time and terms of return of the Products, may obtain a refund from 24 Sèvres for the returned Products and for the delivery costs of the Order in the name and on behalf of the Seller (except in the case of a partial return of the Order, in which case the delivery costs will be at the expense of the Buyer).
Is 24 Sèvres liable for any damages?
24 Sèvres shall not be held liable in the case of non-performance of any of the obligations resulting from these Terms and Conditions of Sale due to third party negligence even when foreseeable, negligence on the part of the Purchaser, force majeure as defined by the French courts or any other event which could not reasonably be kept under the exclusive control of 24 Sèvres. The information accessible on the Website is provided “AS IS” without any guarantee of any kind, either implicit or explicit, concerning the integrity, accuracy, up-to-dateness, non-infringement, availability, reliability or exhaustiveness of the information, products, accessories or services on 24S Website nor their fitness for the use that the Purchaser intends to make of them. 24 SEVRES DECLINES ALL RESPONSIBILITY FOR ANY DIRECT OR INDIRECT DAMAGE, WHETHER FORESEEABLE OR NOT, CAUSED BY USING THE WEBSITE. IF THE LIABILITY OF 24 SEVRES SHOULD BE ESTABLISHED AND ACCEPTED DUE TO LOSS OR DAMAGE SUSTAINED BY THE PURCHASER AND ATTRIBUTABLE EXCLUSIVELY TO HAVING PLACED AN ORDER, SAID LIABILITY WILL BE LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE PURCHASER TO 24 SEVRES. Any claims made by a user, including the Purchaser, against 24 Sèvres must take place within 6 months of the occurrence of the event underlying the claim.
Does 24 Sèvres have a legal capacity to contract?
Before placing the Order, the Purchaser declares that they have the full legal capacity to contract in pursuance of these Terms and Conditions of Sale. 24 Sèvres cannot under any circumstances be held liable for checking the legal capacity of its browsers and Purchasers. As a result, if a person without the legal capacity to contract should order goods on 24S Website, the person’s legal guardians (parents, etc.) must assume entire responsibility for the Order and pay the corresponding costs.
How to get a refund if I haven't received it yet?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Do you get a gift credit if you return a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a coupon (in the form of a code) will be mailed to you.
About 24S
A purveyor of luxury items, 24S offers a curated collection of 300+ authentic designer brands. You’ll find your most loved designers on its site, but not like how you’ve seen them before. Placed alongside other greats, this virtual boutique blends complementary styles from contrasting brands into one fluid collection.
Overview of 24S
As part of the LVMH group—the one that owns 75 luxury brands including Stella McCartney, Dior, and Marc Jacobs— 24S brings together a mix of the group’s house brands, as well as a multitude of others.
Who Is 24S For?
With a Parisian style, 24S ’s curated collection has a chic edge and provides a personalized shopping experience. Much like visiting a boutique, browsing its online store with a stylist provides a one-of-a-kind virtual experience.
24S Reviews: What Do Customers Think?
We’re dealing with luxury designers here, so it’s kind of a given that the quality of items is going to be impeccable. What we want to check in on is how this particular online marketplace of sorts operates, what its shipping is like, and just the general quality of service it gives.
Is 24S Worth It?
If you’re looking for something extra special, there’s a good chance you’ll find it at 24S. With style consultations and personal shopping experiences, this unique online marketplace curates designs from luxury designers to turn online shopping into a special event.
24S Promotions & Discounts
With designer goods, it’s not often that you come across discounts. Like fine art, usually, their pieces only increase in value with time, so it came as a nice surprise to find that 24S is holding a Black Friday sale giving a 20% sitewide discount. To cash in on the sale, enter BLACKFRIDAY20 at checkout.
Where to Buy 24S
Since the brand offers a curated collection of designer goods, the only place to access its unique selection of apparel and accessories, along with its personal styling service is right from 24Sevres.com.
Horrible experience
Horrible experience! Purchased a maxmara shirt, received shipping tracking notification, no movement for 4 days.
I really love this website
I really love this website, so many options, free on-time shipping worldwide, will continue shopping with you!
Seamless and Fast delivery
The ordering process was seamless. Received my products within 3 business days. The only negative is the products did not come in the Parisian box I had requested.
Package
Package, delivery and products everything is perfect. I feel like to receive a present.
Perfect
Perfect perfect perfect perfect perfect Perfect perfect perfect perfect perfect (x10)
Wonderful experience
Thank you very much for sharing your kind and positive feedback with us.
Delivery super fast
I bought a Canada goose jacket for husband during their black friday sales..extra 25% which is amazing deals. Got the shipment within a week.
RETURNS & EXCHANGES
DSW will gladly accept returns of most unworn, undamaged or defective merchandise for a refund or exchange.
CHOOSE YOUR RETURN OR EXCHANGE METHOD
Print a label to ship your items back to us and allow up to 7-10 business days to process the refund.
