Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Full Answer
What is the return policy for no return or exchange?
NO RECEIPT. NO RETURN OR EXCHANGE. The request for return or exchange of purchased items shall be made within seven (7) calendar days from the date of purchase. The company will return or exchange the item with another item but the difference in the price shall be borne by the buyer.
What is the time limit for return and exchange of items?
NO RETURN OR EXCHANGE. The request for return or exchange of purchased items shall be made within seven (7) calendar days from the date of purchase. The company will return or exchange the item with another item but the difference in the price shall be borne by the buyer.
What are the guidelines for return/refund in the Philippines?
Guidelines for Merchandise Return/Refund per Republic Act (R.A.) 7394 or the Consumer Act of the Philippines Only defective products bought from this store can be returned or exchanged.
What is the return policy under RA 7394?
Returns Policy. Under the IRR of RA 7394 (the consumer act of the Phil.) “a change of mind on your part does not entitle you to a refund or exchange”. The prohibition of “NO-R NO-E” policy does not apply if the product you bought is in good condition and repairable.
Is a 7 day return policy legal?
Some stores set specific terms or a time frame as to when an item can be returned—it can be seven days to 30 days. There is no hard and fast rule on the period, but you need to take into consideration the nature of the item purchased and the express/implied warranties mandated by law.
Can I return an item because I changed my mind Philippines?
A: No, the prohibition is not an excuse for the consumer to return the goods because of a change of mind. Q: Is there a time limit within which a buyer may return defective products? A: There is no hard-and-fast rule on the period within which a customer may return the products he purchased.
What is RA 7394 consumer Act of the Philippines?
7394). It came into effect on July 15, 1992. The law anchored on the basic policy of the state to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry.
Is there a no refund policy in the Philippines?
Note that a “No Return, No Exchange” Policy is prohibited because this is considered deceptive. Under the Consumer Act, in conjunction with the New Civil Code of the Philippines, sellers are obliged to honor their warranties and grant corresponding remedies to consumers.
What is 7days replacement?
- It is determined that the product was not damaged while in your possession. - The product is not different from what was shipped to you. - The product is returned in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein)
Can you return an item Philippines?
Consumer rights According to Republic Act 7394 or the Consumer Act of the Philippines, consumers have the right to have any purchased item be returned, exchange, and refunded if the items are deemed broken or defective.
What is Republic No 9211?
9211. An act regulating the packaging, use, sale, distribution and advertisements of tobacco products and for other purposes.
What are the 8 basic rights of consumers?
Consumer RightsRight to safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property. ... Right to choose. ... Right to be informed. ... Right to consumer education. ... Right to be heard. ... Right to Seek redressal. ... Consumer Protection Act. ... Ask Yourself!More items...
How do RA 10175 help the consumer?
The Cybercrime Prevention Act of 2012 (officially filed as Republic Act 10175) is an ICT law that provides legal definitions, provisions, and penalties for offenses ranging from confidentiality, integrity, and availability of computer data and systems such as illegal interference, to content-related acts such as child ...
What are the consumer rights in the Philippines?
As consumers, we have eight (8) basic rights and five (8) responsibilities. These are the rights to basic needs; safety; information; choice; redress; representation; redress; consumer education, and a healthy environment.
What are the 5 rights of a consumer?
in the Consumer Bill of Rights. Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns.
Is no return no exchange policy legal?
What if the source business establishment posted a “No Return, No Exchange” policy? By all means, you can have your defective purchases returned or money refunded. A No Return, No Exchange policy is expressly prohibited under the law.
What are the consumer rights in the Philippines?
As consumers, we have eight (8) basic rights and five (8) responsibilities. These are the rights to basic needs; safety; information; choice; redress; representation; redress; consumer education, and a healthy environment.
What does the Consumer Protection Act say about returns?
The Consumer Protection Act allows for certain instances in which a consumer may return the goods and cancel the contract without paying any penalty. These circumstances are set out below. If a consumer bought goods as a result of direct marketing, a five-day cooling-off period applies.
Is it illegal to buy something and return it?
Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law.