Can you return items from Adore Me?
Make sure to ship back your entire set in its new, unworn condition* within 30 days of delivery. Sets received 30 days after delivery, or incomplete sets will not be accepted. Complete your exchange & return form available under My Orders. Repack items in their original packaging and seal the box securely with tape.
How do I get my money back from Adore Me?
To request a store credit refund within 30 days, please go to the “My Account” dashboard or contact our Customer Care team. To request a refund of store credit after 30 days but within the 1-Year Period, please contact claims@adoreme.com; our claims department will be happy to refund you.
How long for Adore Me refund?
within 30 daysReturns are typically processed within 30 days after you drop the package in the mail.
Is Adore Me sanitary?
The Adore Me team obsessed over every detail to make sure Elite exchanges are 100% sanitary and products remain in perfect condition. We know that if we mess this up, this entire service will not work: First, we've sold over 4 million bras and countless panties since we launched in 2011.
Can you cancel Adore Me after first purchase?
You will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund online, no questions asked! Q: Can I cancel? A: Yes!
Why am I being charged by Adore Me?
VIP Membership Elite Subscription $39.95 will be charged on your card and appear on your Adore Me account as store credit if you choose not to Skip or purchase within the 1st to the 5th of the month. Your store credit will remain active on your account up to 12 months and you can shop with it anytime!
How does store credit work on Adore Me?
If you don't shop or skip for the month you'll be charged a refundable $39.95 store credit on the 6th of the month. Store credits can be used to buy anything on Adore Me and they never expire! Don't worry, we'll send you reminder emails and SMS alerts every month prior to the store credit charge!
How do I contact Adore Me?
If you require further assistance, please contact us by telephone at 1.800. 433.2367 (Monday – Sunday 8:30 a.m. – 8:30 p.m. (EST)) or by email to our Customer Care department at Help@AdoreMe.com and our agents will assist you to change your account settings and/or deactivate your account.
How do I get my free Adore Me set?
If your grand total exceeds $39.95 you will be charged the difference. You must purchase all 5 products before the reward points will be applied to your account. Only after your 5 full priced sets have been shipped, will you earn your free set. The option to combine your 5th purchase and your free set is not available.
Does Adore Me have good quality?
It's pretty good quality and is ultra-trendy for a really good price. Adore Me uses premium fabric and lace so the pieces always feel nice. I've never ditched a piece because it was itchy or uncomfortable. I also find that the fit is generally good as long as you get the exact right size.
Is it hard to cancel Adore Me?
Make sure you are logged into your online Adore Me account then: Go to your membership settings HERE. Once you are logged in select "Cancel Membership" Follow the steps to "You have unsubscribed from the Elite membership"
Is Adore Me Made in USA?
Our design & fit are made in-house in New York, while we source and manufacture our products with a small, trusted group of suppliers across Asia & Europe.
Can you cancel your Adore Me membership?
Make sure you are logged into your online Adore Me account then: Go to your membership settings HERE. Once you are logged in select "Cancel Membership" Follow the steps to "You have unsubscribed from the Elite membership"
How do I contact Adore Me?
If you require further assistance, please contact us by telephone at 1.800. 433.2367 (Monday – Sunday 8:30 a.m. – 8:30 p.m. (EST)) or by email to our Customer Care department at Help@AdoreMe.com and our agents will assist you to change your account settings and/or deactivate your account.
How do I cancel my Adore Me order?
If you need additional assistance you can call us at 1 (800) 433-2367, Monday – Sunday 8:30 a.m. – 8:30 p.m. (EST).
Is it easy to cancel Adore Me VIP membership?
You can always cancel your Adore Me VIP Membership over the phone. Call +1 (800) 433 2367 to request a cancelation, and don't forget to ask them for an email confirmation of the cancelation.
Time Restrictions
Ship back your entire set in its new, unworn condition within 30 days of delivery. Sets received 30 days after delivery, or incomplete sets will not be accepted.
Cost of Shipping
Adore Me offers prepaid shipping labels, but charges a $5.95 restocking fee for all returns.
Exchange Options
Exchanged orders must be returned within 30 days. Final sale items may be exchanged for the same style, different size while stock lasts.
Where is the return label on Elite?
For Elite orders your return label is located directly on your Elite box under the original shipping label . Simply tear off the original label to locate your return label, learn more here. Before you begin your return/exchange process, please make sure:
Can you print return labels on Adore Me?
For all VIP and Pay As You Go orders your return labels can be accessed and printed directly from your Adore Me account online. We do not provide printed labels with your packaged order.
Activation in just a few clicks
First, sign up for a PayPal account—it’s fast and free. Then, return to this page to activate Return Shipping on Us to get refunded for up to $30 on 12 eligible purchases a year.
File a claim in minutes
After you’ve returned your item in a way that’s convenient for you, visit the refund request page within 30 days of the return ship date.
