What is the AllSaints return policy?
Return your online order to any AllSaints store that trades in the same currency for a refund via the original form of payment, exchange or gift card within 60 days (excluding global department stores, concessions, and physical outlets). Returned items must be in their original condition, and accompanied by a copy of your original invoice.
Can I return an international order to All Saints?
INTERNATIONAL RETURNS ISSUES All international return postage costs are the responsibility of the customer, as AllSaints do not supply an international returns service. AllSaints cannot accept liability or open investigations for customers experiencing international return issues.
What is the warranty on my AllSaints watch?
Your AllSaints watch is warranted by AllSaints under the terms and conditions of this warranty for 2 years post date of purchase. Any components (excluding battery, leather or metal strap and/or buckle) found to be defective as a result of a manufacturing defect will be, at the discretion of AllSaints, repaired or replaced free of charge.
What is the next day shipping service for AllSaints?
Next day Shipping Services will be Suspended from 2pm Wednesday 22 December to Tuesday 4 January 2022. All UK orders on a next day service are delivered by DPD. DPD will provide a 1 hour time slot for estimated arrival by SMS and email. We are unable to ship orders containing AllSaints fragrance by air transportation.
Can you return AllSaints?
Items purchased in an AllSaints store or AllSaints.com can be exchanged in any store (excluding outlets and concessions) trading in the same currency within 28 days. Online orders placed using Klarna can be returned to store for a refund via the original form of payment or exchange.
What is a store sourced item?
WHAT IS A STORE SOURCED ITEM? A store sourced item is a product which has been fulfilled from one of our stores as no longer available at our Distribution centre. Store sourced Items will be delivered separately within 3-5 working days, including Amazon orders.
How long does AllSaints shipping take?
within 3 to 5 working daysExpect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer. Store sourced Items will be delivered separately within 5-10 working days, including Amazon and Amazon Prime orders.
How do I return something to John Lewis?
You can return your item at any John Lewis & Partners store, or you can arrange for your item to be collected from your home through myHermes with pre-paid postage stickers you can print off.
Where do small shops get their stock?
Retailers typically have three main options when it comes to sourcing products. Some merchants work directly with manufacturers, while others buy from wholesalers. There are also a number of retailers who make their products themselves.
How do retail stores buy inventory?
Retailers can often find products to sell in their stores by searching online, joining buying groups, using library resources, and attending trade shows or buyers' markets.
Do AllSaints do free returns?
Items purchased in an AllSaints store or AllSaints.com can be exchanged in any store (excluding outlets and concessions) trading in the same currency within 28 days. Online orders placed using Klarna can be returned to store for a refund via the original form of payment or exchange.
How do you make an AllSaints return?
RETURN IN STORE Return your online order to any AllSaints store that trades in the same currency for a refund via the original form of payment, exchange or gift card within 28 days (excluding global department stores, concessions and physical outlets).
Is AllSaints free delivery?
Free Standard Delivery on all UK orders over £150 & free UK returns. Premium shipping options available in the UK. Selected European & International Delivery available.
How long do you have to return goods to John Lewis?
within 35 daysWhat's the John Lewis returns policy? If you've changed your mind about your John Lewis order, you need to return it within 35 days of purchase in its original condition. If your item is faulty or develops a fault within 30 days of purchase, you can return it for a full refund or exchange.
Can I return an opened item to John Lewis?
Unfortunately opened/broken seal electronics are excluded from their returns policy.
How long do you have to return something to John Lewis?
35 daysYou can return unwanted items up to 35 days after purchase. Items must: Be unused and in their original condition (including all labels and tags intact) Not contain personal data or have been manufacturer-registered (for phones, tablets, computers, etc)
How do I cancel an order from AllSaints?
You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the to us, in order to receive a refund. Please refer to 4.0 Refunds for further details. To cancel an order please contact our Customer Experience Team on 1-877-840-1294.
How long do All Saints vouchers last?
24 monthsThe gift card is valid for 24 months, which gives the lucky recipient plenty of time to observe the latest trends! How to use AllSaints Gift Card online? Shop online and at checkout, add Gift Card as a payment method to redeem against the purchase.
Do All Saints deliver to Australia?
DO YOU SHIP ALLSAINTS WATCHES INTERNATIONALLY? Yes our AllSaints watches can be shipped internationally.
Do All Saints deliver to Ireland?
Free Delivery on all orders to the Republic of Ireland over €250.
When will AllSaints refund sales tax?
From 1 July 2018, if your order has been sent to Australia and you have paid AUD $1,000 or less for your basket, all sales taxes will be refunded. If your order has been sent to Australia and you have paid more than AUD $1,000 for your basket, customs duties and sales taxes are non-refundable through AllSaints.
What to do if you didn't receive a return form?
If you didn’t receive a return form you can include a written note with your name, order number and reason for return. You can also create a new trackable freepost label through Royal Mail’s Online Returns Portal.
How long does it take to get a refund from customs?
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
How long does it take for a gift card to be refunded?
Please keep all gift cards used to place an order in case of returns. Gift card refunds will appear on your card within 24 hours .
How long do you have to cancel a consumer contract?
The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it.
What is your responsibility until they reach our warehouse?
Your unwanted items are your responsibility until they reach our warehouse. Please retain your proof of postage.
Can you return a concession card online?
Purchases made in our outlet stores can be exchanged for a gift card or alternate style. Online orders cannot be returned or exchanged in concession and outlet stores.
What currency does AllSaints use?
9.2 AllSaints standalone stores issue gift cards in Great British Pounds (GBP), Euros (EUR), US Dollars (USD) and Canadian Dollars (CAD), depending upon which country the gift card is purchased and the local currency of that country.
What are the terms and conditions of a purchase order?
The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties.
How long does it take for Amazon to ship?
Store sourced items will be delivered separately within 5-7 working days, including Amazon and Amazon Prime orders. You will be advised if an item is coming from a store during the checkout process. Please allow an additional 2 working days for international shipping
What is delivered duty unpaid?
This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
Can you amend AllSaints terms and conditions?
Any amendment to the terms and conditions will only be effective if signed by a director of AllSaints. AllSaints are committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.
Can Allsaints deliver to APO?
For safety and security we do not deliver to APO, FPO or PO box addresses. Please contact the Customer Experience Team at ask@allsaints.com for more information.
Who sets customs charges?
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.
What happens after warranty period?
After the warranty period, any services or repairs will be subject to a service charge.
Can AllSaints be repaired?
Any components (excluding battery, leather or metal strap and/or buckle) found to be defective as a result of a manufacturing defect will be, at the discretion of AllSaints, repaired or replaced free of charge.
Where is All Saints retail located?
All Saints Retail Ltd ('AllSaints') is a company registered in England and Wales under company number 04096157 and with a registered office at C15-C17 Jacks Place, 6 Corbet Place, London, E1 6NN. Our VAT number is 108 2760 27. These Terms and Conditions of Website Use ('Terms') apply to your use of the AllSaints websites located at ...
How long does it take to return a product in the UK?
within 28 days of receipt. If you are a UK customer you can use our free UK returns service. For returns outside of the UK, you are able to return your order, however the cost of is the customer's responsibility.
Does VAT apply to orders placed outside of the EU?
15.2 For orders placed within the EU, all prices shown include the applicable VAT. If your order is being delivered outside of the EU (which includes the Channel Islands), VAT will not be charged, however the selling price will remain the same. If the rate of any applicable VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the items in full before the change in VAT takes effect.
What is AllSaints' number one priority?
Since the very start of the COVID-19 outbreak, our number one priority has been the well-being and safety of our people and our customers. We’ve been doing everything that we can to play our part in helping to mitigate the spread of the virus, and have been working hard to ensure that AllSaints emerges from this period stronger and more resilient than ever before.
How long does it take to return an online order?
Return your online order to any mainline store that trades in the same currency for a refund, via the original form of payment, exchange or gift card within 28 days (excluding global department stores and outlets).
What is a store sourced item?
A store sourced item is a product which has been fulfilled from one of our stores as no longer available at our Distribution centre. Store sourced Items will be delivered separately within 3-5 working days, including Amazon orders. Please allow an additional 4 working days for international delivery. You will be advised if an Item is coming from a store during the checkout process.
Does Klarna refund gift card?
If you have paid for your purchase using a gift card and Klarna, then the total amount paid on the gift card will be refunded to the gift card first.
Can you pay Klarna later?
Klarna payments are subject to your financial circumstances. Klarna may have rejected your application to Pay later, Pay in 3 or Pay in 4. We’d recommend choosing another type of payment or placing an order for a smaller amount.
What is AllSaints' number one priority?
Since the very start of the COVID-19 outbreak, our number one priority has been the well-being and safety of our people and our customers. We’ve been doing everything that we can to play our part in helping to mitigate the spread of the virus, and have been working hard to ensure that AllSaints emerges from this period stronger and more resilient than ever before.
How long does it take to return an online order?
Return your online order to any mainline store that trades in the same currency for a refund, via the original form of payment, exchange or gift card within 28 days (excluding global department stores and outlets).
Does Klarna refund gift card?
If you have paid for your purchase using a gift card and Klarna, then the total amount paid on the gift card will be refunded to the gift card first.
When placing an order, do we carry out a pre-authorisation check?
When placing your order we carry out a standard pre-authorisation check on your payment card. Payment will not be taken until your order has been dispatched.
Can you pay Klarna later?
Klarna payments are subject to your financial circumstances. Klarna may have rejected your application to Pay later, Pay in 3 or Pay in 4. We’d recommend choosing another type of payment or placing an order for a smaller amount.
uk standard delivery
Standard Delivery is free for UK orders over £150 and £3.95 for orders under £150.
uk next day delivery
Next day delivery is free for orders over £150. For orders under £150 delivery is £4.95.
Returns policy
We are extending our returns policy during the holiday and gifting season for purchases made online and in store from 01 November 2021 to 09 January 2022.
gift cards
Give the ultimate AllSaints present this season - available in any amount from £20 upwards.
customer experience
Our Global Customer Experience team is available 7 days a week to help you. Please see our hours of service below:
customs, tax & duty
For deliveries within the EU we operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.
