QUICK VIEW
| Company Name | Mattress Firm |
| Return Time Limit | 120 Days |
| Receipt Required | Yes |
| Return Label | None |
| Restocking Fee | Yes |
Full Answer
How does Mattress Firm really make money?
Stashing Cash
- Money in the mattress. Unless you’ve been living in a kidnapper’s basement (and somehow reading this?), you’ve probably heard or seen references to people hoarding large sums of money under ...
- Stashing the cash. ...
- Other creative places homeowners hid their holdings. ...
- Time is a flat circle. ...
How does the Mattress Firm return policy work?
To initiate your return request to Mattress Firm through live chat:
- Visit the Mattress Firm homepage
- Click on the Chat With a Sleep Expert button located in the lower right corner
- Fill out the form that pops up
- Click on the Help With Existing Order button
- Select Start Chatting
- Explain the issue with your mattress to the customer support representative
- Arrange a mattress pickup
Is Mattress Firm getting put to sleep?
Mattresses that are too firm or too soft will lack proper support for certain sleepers. The obvious example is a bed that is too soft, which allows the body to sink in too much to be adequately supported. It works the other way, as well.
Does Mattress Firm sell Sleep Number?
A majority of mattresses incorporate polyfoam, and the Sleep Number foam feels like the non-sinky kind used in the Tuft & Needle, a mattress we tested for our foam mattress guide. The Sleep Number ...
Can I return a mattress to mattress firm before 21 days?
If you're not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won't accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
How long after you buy a mattress can you return it?
Most companies offer a 100-days money-back guarantee, which is good enough. But if it's less than 30 days, stay away from them. Editor's note: some companies—like Saatva—offer a full refund, but still make you pay for shipping the item back to them.
How long do you have to exchange a mattress at Mattress Firm?
In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period.
What are my rights to return a mattress?
Returning a mattress bought in store. No matter how uncomfortable it is, if a mattress bought in a physical shop is not actually faulty or damaged, you can only return it if the retailer has a returns policy – which isn't a legal requirement.
Can you really return a mattress?
3:346:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIn this case most mattress companies will actually require you to take the used mattress to aMoreIn this case most mattress companies will actually require you to take the used mattress to a donation center yourself. And then provide a donation receipt in order to get your full refund.
Can you return a mattress within 30 days?
Yes, that's a full year to test the mattress and return it if it's not right for you. If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
What do you do if you don't like your mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
Does a mattress soften over time?
Most mattresses take anywhere from 30 to 90 days to fully “break in." Your new mattress may be different from your old one, or it may seem stiff from its newness, and thus may seem uncomfortable for a little while. Like a new pair of shoes, the mattress materials haven't had time to soften and conform to your body.
Can you return an adjustable base?
Adjustable bed bases are often not returnable at all. Other companies say they will refund the cost of the bed. This can mean their cost (what they paid, not what you paid) of the bed minus the freight charges, which will leave you with with only a fraction of your money returned.
What do dreams do with returned mattresses?
Details: Returns can be made after at least 30 days from delivery, and there are no fees. They will send a truck to deliver your mattress to a local charity. You will receive a full refund after you show them the donation receipt.
Does Sleep Number buyback beds?
Sleep Number currently has no such trade-in program. You won't be able to trade in your old mattress for a new one, but if you purchased a Sleep Number bed and aren't satisfied, you may be able to exchange it for a different Sleep Number model. Unfortunately, not all Sleep Number products are returnable.
What is Amazon's return policy on mattresses?
Mattresses. You can request a return or refund for any reason within 100 days of receipt of shipment. We accept the return of mattresses that are unopened and in their original packaging. Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
What is Walmart's return policy on mattresses?
If you're looking for a store with a customer-friendly policy, Walmart is a great option. They will accept returns of mattresses within 90-days of purchase, as long as the mattress is in the original packaging and has not been opened. If you have a receipt, you can receive a full refund or store credit.
Can you return an opened air mattress?
The buyer must have the receipt or proof of purchase, must produce the unopened box, and must return the item within 90 days. Air beds that have been opened and used 'may' be denied a refund or exchange. If your item is unopened, you'll still need to have the receipt or proof of purchase as well.
Can I return an air mattress to Walmart without a receipt?
Yes, you can return an air mattress to a Walmart store without a receipt within 90 days of purchase. Bring your air mattress to Walmart in its original packaging, along with any mattress accessories included in the purchase. Your return will be subjected to the Walmart refund verification process.
How much does it cost to exchange a mattress?
In case you still want to buy a mattress and prefer to exchange it, you will need to pay a fee of $79.99. This fee can be $99.99 in some special markets. However, Mattress Firm understands that you may not be happy with your mattress at all and that you simply want to return it.
How long is a waterproof mattress protector good for?
So, what the company advises is for you to use a waterproof mattress protector during the 120 nights trial period. In addition, make sure that you don’t remove the law tag from either the foundation or the mattress or you will be terminating with the 120 nights trial period.
How long do you have to sleep on a mattress?
According to the Mattress Firm return policy, you will have a 120-night sleep trial. This means that once you decide to buy a new mattress and it is delivered to your home, you have 120 nights to sleep on it and decide if you like it or if you want to return it. They allow you 3 months of testing because it is never easy for your body to adapt to a new mattress. So, during this trial period, you can know if the mattress was actually a good or a bad choice for you. You also have to sleep on it for at least 30 nights to ensure that your body had the time to adapt.
Can you find one mattress brand on a different mattress retailer?
The truth is that while in one retailer you may find one brand, on a different retailer you may find other brands that best suit your needs. Besides, the prices can also vary as well as the sizes available. Last but not least, you need to make sure that you check out each one of the mattress retailers return policy.
Can you return a mattress in a store?
One of the things that you need to understand is that while you may try out a mattress in a store, only when you sleep on it you can be sure if the mattress is a good fit or not. So, you should definitely check out the Mattress Firm return policy.
Do you have to pay restocking fee for mattress firm in Hawaii?
Please notice that if you live in Hawaii, you won’t need to pay the restocking fee. Take a look at the top bamboo pillows. According to the Mattress Firm return policy, there are also some exceptions to these fees. If you bought a Purple or a tulo mattress, you won’t need to pay either the redelivery or the restocking fee.
How to return a mattress to Mattress Firm?
To arrange your return with Mattress Firm by phone: Dial (877) 316-1269. Request a return. Provide personal information. Provide information about your Mattress Firm purchase. Arrange the date and time for product pickup.
How long does it take to return a mattress firm?
If you’re not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won’t accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
How long does it take for a mattress firm to refund a payment?
Depending on how you paid for the item, Mattress firm takes: Up to seven days to refund payments made in cash, by check, or with a credit or debit card. Up to two months for financed payments.
What happens if you find the same mattress model but the price is lower than what you paid?
The company also has a low price guarantee, which means that, if you find the same mattress model whose price is lower than what you paid, you will get a refund that equals the price difference.
Is the California King mattress protector a special order?
Clearance merchandise. All special order sizes (for example, California King) Note that the California King isn’t a special size order in California, so it is eligible for returns in that state.
How long does it take to return a mattress?
You must request the return of your product within 120 days from the date of delivery. If you have to return your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your return mattresses by subtracting a restocking fee of 20% which must not exceed $500.
How long does it take to get a mattress exchanged?
You must request the exchange of your product within 120 days from the date of delivery. If you have to exchange your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your exchanged mattresses by subtracting a restocking fee of 10% which must not exceed $250.
Is it hard to get a fresh start from a new mattress?
If you are not, then you must consider looking at the benefits of a good mattress, giving you a fresh start in the morning. But it gets very difficult when you don’t get that from your newly purchased mattress. You don’t have to worry about that because Mattress firm has it all covered.
What is the return fee for Mattress Firm?
The credit is in the amount of your original purchase price (bed your returning) less a 10% restocking fee. You're also subject to a $99.99 return delivery fee.
How long do you have to sleep on a mattress before you can return it?
They do require you to sleep on your mattress for at least 21 days before attempting to exchange or return it—what they call an "adjustment period.". After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it.
How long does a refund take?
If the method of payment used for your purchase was a check, cash, debit or credit card, please allow 7-10 business days for your refund to be processed.
What is the best mattress for 2021?
Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2021.
How long is the mattress firm trial?
Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer ...
How long is the sleep trial for a mattress?
Look for a company that offers a risk-free in-home sleep trial. Nectar offers a 365-day trial. IDLE Sleep offers a full 18-month trial (the longest in the industry).
Can you exchange a mattress firm?
Mattress Firm is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial.
Sleep On Your Mattress Firm For A Minimum Of 21 Nights
Mattress Firm asks you to sleep on your mattress for a minimum of 21 nights to allow for an adjustment period. After those first 21 nights, if you are still not completely comfortable, Mattress Firm will do its best to match you to your right mattress within 120 nights of your original mattress delivery date.
Exchange Your Mattress Once
You may exchange your mattress once, with a return delivery fee of $99.99 *, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250 ).
Stained, Unsanitary, or Damaged Mattress Firm Mattresses
Mattress Firm is unable to exchange or refund stained, unsanitary, or damaged mattresses under the 120 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress.
When is the best time to buy a new mattress?
Most mattress companies tend to release new models in June and in order to make room, they need to unload their current inventory, making May the best month to purchase a new mattress. You can also score a great deal during certain holidays such as Memorial Day, Labor Day, President's Day, Fourth of July, and Black Friday.
Which is better, a spring mattress or a latex mattress?
It depends on your needs. A spring mattress is best for firm support while a latex mattress provides a softer, more contouring experience. Hybrids are great for sleepers who change positions a lot because they create a balance between the softness of foam with the firm support of coils.
What is a puffy mattress?
Puffy (& their luxury Puffy Lux model) is a memory foam mattress that focuses on keeping you cool & comfortable.
What is the best mattress for 2020?
Saatva is our top pick for the #1 mattress in 2020! They're a luxury mattress shipped with FREE white-glove delivery & setup (different than regular bed in a box brands put on your doorstep). They have over 50,000 reviews.
Where is Saatva mattress made?
Saatva is high-end, affordable luxury hybrid mattress, built in America. It's an incredible value, it's eco friendly, and they include free white glove delivery (with setup). Saatva uses 2 durable coil layers, high-density foam, and a beautiful euro pillow top. Their proprietary lumbar tech does a fantastic job keeping your spine aligned & elevated.
Is it better to buy a new mattress or replace it?
New is better. A new mattress is almost always better if you're experiencing lower back pain. If your bed is over 7-10 years old & you have bad lower back pain, it's probably time to replace your bed. Buying a new mattress is one of the smartest investments you can make in 2019.
Can you exchange a mattress?
Pick a mattress that has a no or low-cost exchange policy. Some companies charge several hundred dollars for a simple exchange. Avoid them!
How long does a 700 dollar refrigerator last?
For 700 dollars they keep your unit for 2-4 weeks and "repair" it. Customer service is never responive. For something that is essentially a refrigerator (yes it makes your room hotter by at least 3 degrees when "cooling") ... I am heavy disappointed
Why do I get latex?
Why I decided to get latex: All natural, no weird/potentially harmful chemicals or materials, longevity, adjustability, sleeps cooler (doesn’t actually sleep noticeably cooler), more hypoallergenic.
Do you have to buy a protector for a bed?
There is no policy stating that you must buy their protector. However, you should 100% have one. If you need a return/exchange/warranty you can't have any signs of stains or fluids on the bed.
