Returns Policy
- Contact us. To request a return, please fill out the returns form and submit.
- Upon receipt of the returns form, our customer support team members will contact you via email and provide a return shipping label to ship your item back to ...
- Pack your item carefully and/or reuse the packaging supplied. ...
Full Answer
Can I return items purchased at an AllSaints store?
Should you need to return anything purchased at an AllSaints store, please bring your receipt and unworn items back for a refund based on the original payment method. Restrictions apply.
What is AllSaints'return policy?
a) REFUNDS: Should you need to return anything purchased at an AllSaints store, please bring your receipt and unworn items back for a refund based on the original payment method. Restrictions apply. Please bring your receipt and the item in its original condition, back within 28 days for a refund via your original form of payment or gift card.
What is the AllSaints price reduction policy?
If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 28 days from the date of purchase, we will refund you the difference via your original form of payment.
What is AllSaints’ policy on gift cards?
14.8 AllSaints reserves the right to refuse to accept a gift card which they deem to have been tampered with, duplicated, damaged, resold or which is otherwise suspected to be fraudulently reproduced or obtained.
What is AllSaints return policy?
Items purchased in an AllSaints store or AllSaints.com can be exchanged in any store (excluding outlets and concessions) trading in the same currency within 28 days. Online orders placed using Klarna can be returned to store for a refund via the original form of payment or exchange.
How do I return something to AllSaints?
RETURN IN STORE Return your online order to any AllSaints store that trades in the same currency for a refund via the original form of payment, exchange or gift card within 28 days (excluding global department stores, concessions and physical outlets).
Does AllSaints offer free shipping?
Amazon Prime membership entitles you to Free Next Day delivery on AllSaints.com to US Prime members on orders shipped to a US address with no minimum spend; as well as free returns. AllSaints will take care of fulfilling your order and you'll be charged on dispatch.
How long does it take for AllSaints to ship?
Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer. Store sourced Items will be delivered separately within 5-10 working days, including Amazon and Amazon Prime orders.
What is a store sourced item?
WHAT IS A STORE SOURCED ITEM? A store sourced item is a product which has been fulfilled from one of our stores as no longer available at our Distribution centre. Store sourced items will be delivered separately within 3-5 working days, including Amazon orders.
Can I return ASOS without tags?
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them. This includes the original packaging with all tags and labels attached (e.g., shoes should be returned with the original shoe box).
Does AllSaints ship to Canada?
Shipping to Canada Orders delivered to Canada are shipped on Delivered Duty Paid basis. Therefore our customers are not liable for the tax and customs fees. AllSaints offer a Next Business Day and Standard shipping services for Canadian orders.
Can next refund cards be used online?
You can redeem your refund cards at any Next stores. Unfortunately, a refund card cannot be used to purchase items online or as a payment method for a nextpay or next3step account. However, it is valid for 24 months from the date of issue.
How long do All Saints vouchers last?
24 monthsThe gift card is valid for 24 months, which gives the lucky recipient plenty of time to observe the latest trends! How to use AllSaints Gift Card online?
How do I return something to John Lewis?
You can return your item at any John Lewis & Partners store, or you can arrange for your item to be collected from your home through myHermes with pre-paid postage stickers you can print off.
Do All Saints deliver to Ireland?
Free Delivery on all orders to the Republic of Ireland over €250.
Can you return an online order to Klarna?
If you exchange your online purchase in store you fall under the store’s return policy for further exchanges. Your statutory rights are not affected. Online orders placed using Klarna can be returned to store for a refund via the original form of payment or exchange.
When will AllSaints refund sales tax?
From 1 July 2018, if your order has been sent to Australia and you have paid AUD $1,000 or less for your basket, all sales taxes will be refunded. If your order has been sent to Australia and you have paid more than AUD $1,000 for your basket, customs duties and sales taxes are non-refundable through AllSaints.
Can I return my shoes in the UK?
For footwear returns, ensure footwear is returned in the original box. UK domestic orders will include a free returns label unless your order contains a fragrance product. European and International orders can be returned using any trackable postal service and you'll need to cover the postage costs yourself.
What is delivered duty unpaid?
This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
How long does it take for UPS to deliver?
Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3-5 working days. Working days do not include weekends or public holidays. A signature is not required for delivery as UPS may leave your parcel in a safe place.
What are the terms and conditions of a purchase order?
The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties.
Does AllSaints accept international returns?
As AllSaints do not supply an international returns service, AllSaints are unable to manage this process on your behalf. Please see the following extract from section 4.3 of our Terms and Conditions: “AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt.
Can you amend AllSaints terms and conditions?
Any amendment to the terms and conditions will only be effective if signed by a director of AllSaints. AllSaints are committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.
When will AllSaints refund sales tax?
From 1 July 2018, if your order has been sent to Australia and you have paid AUD $1,000 or less for your basket, all sales taxes will be refunded. If your order has been sent to Australia and you have paid more than AUD $1,000 for your basket, customs duties and sales taxes are non-refundable through AllSaints.
Can you return pierced earrings?
JEWELLERY RETURNS. To return jewellery items (excluding pierced earrings) they must be unused and returned in resalable condition. For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.
Can I return a fragrance product in the UK?
UK domestic orders will include a free returns label unless your order contains a fragrance product. European and International orders can be returned using any trackable postal service and you'll need to cover the postage costs yourself.
COVID-19 INFORMATION
Nothing is more important to us than the safety and well-being of our customers and employees - we’re doing everything that we can to help minimize the spread of Covid-19. We are following government and public health advice in the countries in which we operate.
ACTIONS NOT WORDS
At AllSaints we do not tolerate racial prejudice in any form. We want to make public the actions we've taken so far:
POPULAR QUESTIONS
No, we are currently unable to facilitate store returns to our distribution centre. For more information on how to return your online order or store purchase, please see the full Returns section here.
KLARNA
Klarna is available on the AllSaints UK, US and DE websites. The offering differs slightly by region based on eligibility, please see below:
Shipping
When your order leaves our distribution centre, we'll email you with a tracking number so you can follow its journey through the courier's website.
Returns
Items purchased online at AllSaints.com, can be exchanged for items of the same value or higher within 14 days of purchase at any stand alone store that accepts the same currency as the original purchase.
Shopping
When placing your order we carry out a standard pre-authorisation check on your payment card.
SHOPPING AS AN AMAZON PRIME MEMBER
Amazon Prime is a membership program by Amazon that provides Free Two-Day Shipping on millions of items on Amazon.com, unlimited access to videos and TV episodes on Prime Instant Video and more.
Privacy & Cookies
A cookie is a piece of data stored by our website within a browser which allows us to remember and understand your shopping journey so we can display more relevant content to you.
Sourcing
AllSaints is a member of the CITES management authority (Convention on International Trade in Endangered Species of Wild Fauna and Flora ) who require strict adherence to record keeping. This is a very rigorous system that ensures traceability, sustainability and best practice.
What is DDP delivery?
For deliveries within the EU we operate on a DDP (Duty Delivery Paid) basis. This means that all import taxes and duties will be included in the price of the Goods as well as all applicable VAT.
Where is All Saints retail located?
All Saints Retail Ltd ('AllSaints') is a company registered in England and Wales under company number 04096157 and with a registered office at C15-C17 Jacks Place, 6 Corbet Place, London, E1 6NN. Our VAT number is 108 2760 27. These Terms and Conditions of Website Use ('Terms') apply to your use of the AllSaints websites located at ...
Do you need a signature for a delivery?
A signature is required for all deliveries, with the exception of the ‘leave safe’ option available with our couriers in flight delivery services or when restricted due to COVID 19 social distancing measures If you're unavailable and haven’t requested a leave safe option, a card may be left with rearrangement details.
Can I cancel an order before dispatch confirmation?
7.1 As the Contract between us is not formed until we send you the Dispatch Confirmation, you may cancel an order at any time before we send you the Dispatch Confirmation by contacting our Customer Experience Team.
Can I use 0.6 gift cards?
0.6 Promotions cannot be used in conjunction with any other offer or promotion, cannot be used to purchase gift cards, and can only be used against sale price items. Not redeemable for cash or credit. Subject to availability and while product supplies last.
COVID-19 INFORMATION
Nothing is more important to us than the safety and well-being of our customers and employees - we’re doing everything that we can to help minimise the spread of Covid-19. We are following government and public health advice in the countries in which we operate.
ACTIONS NOT WORDS
At AllSaints we do not tolerate racial prejudice in any form. We want to make public the actions we've taken so far:
POPULAR QUESTIONS
No, we are currently unable to facilitate store returns to our distribution centre. For more information on how to return your online order or store purchase, please see the full Returns section here.
KLARNA
Klarna is available on the AllSaints UK, US and DE websites. The offering differs slightly by region based on eligibility, please see below: