Return policy
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, Anker refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
What is Anker's return policy for defective items?
Note: Before Anker can release a replacement, it may be necessary to return the defective item for quality inspection. Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)
What is the warranty period of my Anker product?
All products purchased from Anker come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on this chart.
How do I contact Anker for purchase?
For purchases made through Anker’s authorized resellers, please contact them directly. All products purchased from Anker come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on this chart.
What is Anker’s self-service page?
Welcome to Anker’s self-service page for processing warranty requests and making inquiries. All Anker warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing.
Does Anker have a lifetime warranty?
The main difference between these cables is the warranty. For a few bucks more, you get a lifetime warranty on version 2 of the cable. Simply contact support@anker.com if the cable fails and you can have a replacement cable shipped to you, normally at no cost if it was due to a fault of the cable.
How long is the warranty on Anker products?
Since Anker has an 18-month limited warranty, you can claim it within that time frame. You'll need to provide a receipt, order number, product serial number, and picture of the defective item. To claim an Anker warranty online, you'll need to use the form on the Refund and Exchange page.
How do I register my Anker warranty?
There is no need to register your Anker product for warranty purposes. Please keep your receipt and serial number (typically printed in a small font on the power bank) in a safe place so you can reference it if needed during your warranty period.
How long is Anker Soundcore warranty?
18-month warrantyAll quality-related defects on items sold directly by Soundcore or Soundcore's authorized resellers are covered by an 18-month warranty, starting from the date of purchase. Quality-related warranty claims on purchases made through Soundcore's authorized distributors and retailers are handled through Soundcore.
How does Anker warranty work?
30-Day Money-Back Guarantee for Any Reason. If you encounter a problem with your device and wish to return it, please pick up the package first. - Claim your warranty on https://us.anker.com/pages/exchange, or contact Anker customer service team at support@anker.com or +1 (800) 988 7973(US).
How does Soundcore warranty work?
Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation.
How do I return an Anker product?
Buyer must provide sufficient proof of purchase. Anker must document what happens when buyers troubleshoot the product. The defective item's serial number and/or visible proof depicting the defect are required. It may be necessary to return an item for quality inspection.
Why is my Anker power bank not charging?
Ensure the outlet you're connected to is working. If possible, try connecting another device to that outlet to see if it works. If your portable PowerCore charger is not charging quickly, try using another wall charger. A two-amp charger will fully recharge your device over 12 hours.
How is Anker customer service?
(800) 988-7973Anker Innovations Technology / Customer service
How do I claim my Soundcore warranty?
Check with the Distributor/Retailer for warranty period of each model....Courier costs must be covered by buyer in the following situations:If the customer wishes to send the product in express courier.Returning items claimed to have defects but found by Anker quality control to be in working condition.More items...
Do Soundcore products have a warranty?
Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation.
How do I repair my Soundcore earbuds?
0:011:50SoundCore Liberty Air left earbud not working fixed - YouTubeYouTubeStart of suggested clipEnd of suggested clipPut the earphone in the case. Take out the right one and tap the touchpad on four times in a rowMorePut the earphone in the case. Take out the right one and tap the touchpad on four times in a row until you get a flashing red light.
How long is Anker power bank warranty?
12-Months OR 18-Months Warranty for Quality-Related Issues We will take care of all quality-related issues with a REPLACEMENT.
Does Anker Soundcore have warranty?
All quality-related defects on items sold by our authorized resellers in India are covered by a 12 to 18-month warranty, starting from the date of purchase. Check with the Distributor/Retailer for warranty period of each model.
How is Anker customer service?
(800) 988-7973Anker Innovations Technology / Customer service
How do I contact Amazon Anker?
Email ussupport@anker.com.support.mea@anker.com (MEA)CED-CN@anker.com (CN)ru.support@anker.io (RU)support@ankerindia.com (IN)