Full Answer
Is Aquatalia packaging recyclable?
Aquatalia packaging is currently 95% recycled materials. We continue to look for ways to be better to the environment. What is your return policy? Click here to visit our Return & Exchange Policy. How do I start a return? Click here to start a return.
How do I return an Aquatalia product?
Click here to start a return: HAVE A COMMENT OR QUESTION? Please get in touch with our Customer Service experts by submitting your inquiry via the form below or send us an email at our NEW address help@aquatalia.com. We experienced technical difficulties with our previous email, apologies for any inconvenience!
How do I contact Aquatalia customer service?
For any inquiries, please contact our customer service team at customerservice@aquatalia.com
How long does it take for Aquatalia to ship?
Standard shipping takes 3 to 7 business days after processing and Aquatalia does not ship on weekends or hoidays. Do you ship to military addresses? For security reasons, we do not currently ship to APO/FPO addresses.
What is Your Return Policy
In light of recent events regarding the coronavirus (COVID-19), we've extended our return policy. Items must be initiated for return within 30 days. The time period begins when your order is delivered.
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
What is an instant refund?
If you would like to purchase a different item right away, select our Instant Refund option and receive your refund as store credit. Just like a gift card, you can use your Instant Refund to make a new purchase. Once we receive your order, we’ll refund any remaining balance to your original form of payment.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 48 hours. Please note that it may take up to 10 business days for your return to be processed.
What items are non-refundable?
Items marked as final sale. Free gifts or promotional items with retail value.
What is Aquatalia tanning process?
The weatherproofing process , which was developed exclusively for Aquatalia provides a protection for the supple leather and suede used in our Fall-Winter collections. During the tanning process, the leather and suede skins are bathed in a special sealant within a uniquely designed drum.
How to restore original texture of suede?
To restore original texture and beauty of the materials, use the following methods: For suede, brush gently with a soft suede brush. For leather, polish with a quality wax and buff using a cloth or brush.
Is Aquatalia pony hair waterproof?
In order to maintain the leather’s luxurious texture and sheen, they do not undergo Aquatalia’s fall/winter weatherproofing process. Our pony hair calf styles are naturally water-resistant, but should not be considered weatherproof.
AQUANAUTIA RETURN POLICY
Aquanautia accept exchanges and refunds on all our items within 60 days of purchase.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Aquanautia for an exchange or refund are not covered nor reimbursed by us unless from the UK.
HOW DO I ORGANISE A RETURN?
1. To initiate a return, email returns@aquanautia.com and put your order number in the subject line.
WHERE DO I SEND MY RETURN TO?
We will provide you with the full address to send your return once you email us
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with instructions within 2 working days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We stand by the quality of our products and we hope this never happens, if you do receive damaged items, or have a manufacturing fault occur, please contact us immediately at concierge@aquanautia.com
GENERAL
Yes. We are pleased toprovide an enhanced international shopping experience. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.
SHIPPING
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, you will be notified during the checkout process.
