See more
Can I return Ashley Furniture If I don't like it?
Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Contact customer care at 866-436-3393.
Does Ashley Furniture charge a restocking fee?
If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time reselection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee.
Does Ashley have a return policy?
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
How long does it take to get a refund from Ashley Furniture?
7–10 daysRefunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
Is Ashley protection plan worth it?
THIS PROTECTION PLAN IS A SCAM, DO NOT GET IT. IT'S NOT WORTH YOUR MONEY OR TIME.
How long is Ashley Furniture Protection Plan?
5 year5 year coverage. Please read your plan for complete details.
How much is Ashley cancel fee?
A 30%Cancellation Policy A 30% cancellation fee will be charged on cancelled orders. Purchases paid by check will be refunded after 15 working days from date of payment. Purchases paid by cash will be refunded by check.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
How long does it take to get a couch from Ashley Furniture?
Depending on how close you are to an Ashley HomeStore, your order will come directly from the store or it will arrive via Ashcomm shipping service. On average, delivery will take 5-10 business days for items to arrive.
Does Ashley Furniture give military discounts?
Ashley Furniture does NOT, indeed, offer a military discount. This goes for both online purchases, as well as in-store purchases.
Does Wayfair have free returns?
If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
How much is Ashley cancel fee?
A 30%Cancellation Policy A 30% cancellation fee will be charged on cancelled orders. Purchases paid by check will be refunded after 15 working days from date of payment. Purchases paid by cash will be refunded by check.
How do I return a mattress to Ashley?
Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any. You have 100 calendar days from the date of delivery to return your mattress. To initiate a return or for helpful hints, call Ashley Customer Care at 866-436-3393.
Does Wayfair have free returns?
If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. Returns are not excepted by the company after 30 days.
How long does it take for Ashley Furniture to refund?
If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Type of payment.
How long does it take for Ashley to refund a credit card?
7-10 days. Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable. Cash. 7-10 days. Will be refunded via cash, only if accompanied with the receipt. PayPal. 7-10 days. PayPal account.
How long does it take to get a refund for a return?
Any return without a receipt or packing slip or after 180 days of purchase, the refund you will get will be the lowest sale price offered in the last 60 days.
How to return a target product?
When you know your target store to return your product, pack your product in the original packing. Accompany your product with an original slip. Store personnel will help you in processing your return. Your refund will be immediately processed to your original form of payment.
Where is Ashley Furniture located?
Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Have you purchased any furniture from the company but you are not satisfied with the furniture, ...
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
The Ashley Return Policy Clarified
According to the Ashley Furniture return policy, you must have a receipt to return your item, and you will receive a full refund if the products:
How To Return Items Purchased Online
When making an order on the Ashley Furniture HomeStore website, you were offered two types of delivery:
How To Return Items Purchased in Store
If you purchased an item in one of the Ashley Furniture stores, check the terms and conditions that are usually located on the back of your receipt or contact the store where you made the purchase. You can find the phone numbers of all stores through the Ashley Furniture store locator.
What Are the Ashley Furniture Refund and Exchange Policies?
The company will issue a refund to the original method of payment 7–10 days after receiving the returned item. You will get a refund for the full price of the item, including taxes (in compliance with state law). Shipping, delivery, and handling charges are refundable only in case you return damaged or defective merchandise.
Common Ashley Furniture Return Policy Complaints
A lot of people have complaints about the Ashley return policy. In most cases, people were sent wrong, low-quality, or damaged items. Communication with customer service doesn’t solve any of the customers’ issues, and the return process is painfully slow. In some cases, the company even refused to exchange or accept damaged pieces of furniture.
Let DoNotPay Help You Make a Return Hassle-Free
Making a return request can be an exhausting task. If you don’t want to go through so much trouble, ask DoNotPay to step in. Our app will make sure the entire process runs as smoothly as possible.
Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, getting them notarized, and faxing them—DoNotPay can do it all.
What happens if furniture cannot fit in the garage?
If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service.
Does curbside delivery include assembly?
Curbside Delivery requires that furniture be dropped off on the curb outside your home. You are not required to be home to accept the delivery and a signature is not needed. Items will be delivered in their original packaging and this delivery service does not include assembly or setup.
How long does it take to return an Ashley furniture?
Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Opened up or made use of product is not returnable. In case of a malfunctioning item, quickly notify consumer care. Return not excepted after 30 days. In case of shipping flaw, the company will certainly fix the item. Will certainly additionally assist you with return or exchange for guarantee products. Ashley will aid you to return or trade any one of the defected product.
How long does it take for Ashley to return a product?
Return not excepted after 30 days. When it comes to delivery problem, the company will repair the product. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. In case defect after 30 days speak with to your nearby client service.
Is an open product returnable?
Opened or utilized product is not returnable. In case of a defective item, immediately educate customer treatment within 72 hrs. Return not excepted after 30 days. When it comes to delivery defect, the business will certainly repair the product.
Is delivery fee refundable?
Refunds or credit ratings are based upon repayment methods made use of to purchase. Delivering fees are nonrefundable. Ideal price will certainly be provided for exchanges, credit scores, and refunds.
Can you return an Ashley furniture item?
You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet.
Ashley Furniture Return Policy provides you 30 days to return your product
Many quality steps are taken to ensure your products arrive to you in excellent condition.
Ashley Furniture Online Return
If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.
Items delivered by Home Delivery that were received damaged or have a manufacturers defect
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
Ashley Furniture In-Store Return
If you purchased in a store, check the terms and conditions provided to you at time of purchase (sometimes they are located on back of your receipt). Each store is independently owned and operated; therefore, they set individual policies regarding returns and exchanges. Please contact the store where you made the purchase.
Ashley Furniture Returns for Mattresses and Foundations
Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery.
Ashley Furniture Exchanges or Refunds
The returned item (s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item (s); taxes are refunded in accordance with applicable state law.
How do I know what my online protection plan covers?
Our online protection plan provider is GBS. They offer three different protection plans; Furniture Protection Plan, Outdoor Protection Plan, and Adjustable Base Protection Plan. Please check the brochure below for details on your coverage.
Why are some items not eligible for an online protection plan?
Some items such as accessories, rugs are not eligible for online protection plan.
What are Progressive Leasing program restrictions?
Progressive Leasing has some restrictions for its leasing program, these restrictions are listed below.
What is Progressive Leasing?
Progressive Leasing is a Lease-to-Own Program.
Can I track my in-home delivery order?
Order Tracking is now available online for some of our store locations including some of our online orders. Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows.
How do I submit a protection plan claim for accidental stains or damage to my furniture?
You can submit a claim to your protection plan provider on their website or app, or you can call their customer service at their phone number listed on your protection plan certificate. Please check the paperwork that came with your sale to verify who your protection plan provider is.
What if the price changes after I make a purchase?
If you bought something from AshleyFurniture.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request, please call Customer Care at 866-436-3393 or message us. We will then review and verify the price adjustment request.
