When will pre-ordered products ship?
Who is responsible for shipping costs on warranty?
How long does it take for a preauthorization to be removed from credit card?
Can an order be cancelled after it has been shipped?
Is Astro Gaming scanned for viruses?
See more
About this website
How do I return Astro Gaming?
How do I make a return? If you need to return a product purchased on Astrogaming.com within the 30-day return policy, please contact Customer Service.
Does Astro have lifetime warranty?
ASTRO's full warranty policy is available here. Most of our products carry a one-year warranty (unless stated otherwise) on defective parts or faulty workmanship during the manufacturing process.
Who does Astro use to ship?
FedEx HomeAstro Gaming is located on in San Francisco. Regardless of where you are located, they ship via FedEx Home Delivery. This service typically takes a week to get from one end of the country to the other.
Does Astro ship internationally?
International customers (outside of the United States) are responsible for any shipping costs on items sent in for warranty evaluation/repair. The costs of warranty work and standard return shipping to our customers are included in the coverage of the warranty.
Can I return my Astro headset?
If you need to return an Astro Gaming product within the 30-day return policy, please visit the following returns portal: http://returns.narvar.com/astrogaming/returns. Simply enter your order number and billing zip code and follow the instructions.
Are Astro A50 better than A40?
Our Verdict The A50 are wireless-only while the A40 are wired only and have an open-back design. The A50 have a well-balanced sound profile, but their soundstage isn't as spacious as that of the open-back A40. If you also don't want to be limited by battery life, then the A40 are a better option.
How long do Astros take to ship?
ASTRO Gaming on Twitter: "@thereppinsmurf Orders are shipped from our Washington-based distribution center. So, ~2-4 business days once shipped" / Twitter.
How long do custom Astro A40 take to ship?
ASTRO.ID A40 TR Headset retails for $199.99, including shipping. All customized headsets are expected to be built, shipped and delivered within four weeks of your order in a one-of-a-kind box and include an A40 headset case.
Why is my Astro A10 mic not working?
The mic of Astro A10 may not work due to the outdated OS of your system/console. Moreover, if the Astro A10 is not set as the default mic of your console/system, the mic might not work as well.
Does Astro gaming ship to Australia?
From https://www.astrogaming.com/ja-jp and https://www.astrogaming.com/en-au/ , we ship to: Australia.
Does Astro ship to NZ?
Free Delivery anywhere in New Zealand! No matter where you are in New Zealand, we will not charge you any delivery fee for any order over $200+GST.
Why is my Astro A10 mic not working?
The mic of Astro A10 may not work due to the outdated OS of your system/console. Moreover, if the Astro A10 is not set as the default mic of your console/system, the mic might not work as well.
How do I reset my Astro A50?
To reset your Astro A50 headset, make sure the power switch is in the ON position. Proceed to hold down both the Dolby button + the Game side of Game/Voice balance at the same time, for at least 15 seconds. This will hard reset your headset and it should work again.
Do Logitech headphones have a warranty?
Logitech warrants to the original purchaser that your Logitech hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or at www.logitech.com under specifications for your product, from the date of purchase (or delivery as may be required in ...
How do I take apart my Astro A50 base station?
No parts specified.Step 1 Base Station Motherboard. ... Remove the ten 6 mm screws using a T8 screwdriver. ... Remove the four 6 mm screws using a T6 screwdriver. ... Use your hand to gently pull the green side plates away from the center of the device. ... Remove the six 6mm screws using a T6 screwdriver.More items...•
ASTRO Troubleshooting Guide - Manually Updating Firmware
We designed the ASTRO Command Center for Windows 10|11, and macOS to offer new updates for your ASTRO products automatically when connected. There will be rare circumstances when the software will not provide a more recent update due to internet connection problems or your firewall / security software blocking the ASTRO Command Center from checking for one.
Customer Support | ASTRO Gaming, a Division of Logitech G
The ASTRO Command Center software enables full configuration of the adjustable settings for these ASTRO devices: MixAmp Pro TR (late 2015 release), A50 Gen 3 with Base Station (late 2016 release), A20 Wireless (late 2017 release).
ASTRO Command Center (free) download Windows version
Configure the work of hardware for ASTRO gaming setups. Check the firmware version and update the necessary elements, customize the input and output channels and data processing, work with presets and templates for specific components, change streaming settings, etc.
30 Day - Change of Mind Policy
We want you to be satisfied with every product we sell at Astro e-Store. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organise a return with a refund or exchange, minus any postage costs. For products that had free postage, this will be $20.
30 Day - Defective Product Policy
If your product has developed a fault within the first 30 days, we offer an expedited exchange process. To help us process your exchange faster please ensure:
Exclusions
Please note our 30 Day - Change of Mind and 30 Day - Defective Product Policies only apply to to products purchased for personal use and excludes any products purchased for resale or business use.
How long does Astro keep an account?
The Customer shall maintain and keep his account active for a minimum continuous period of 24 months from the date of activation of the Services. Further, in the event the Customer promptly or otherwise causes the deactivation of the Services at any time during the said 24 months period for any reason whatsoever, including without limitation, by failing or refusing and/or neglecting to pay the Subscription Fees as and when due, an agreed fee of RM1000.00 (excl. any Govt Tax) shall be charged to the Customer’s Astro account on a prorated basis. If at any point in time the Services are discontinued or terminated at any time for any reason whatsoever either by the Customer or Astro, the Customer shall immediately arrange for the return of the Reception Equipment whether formally demanded or not, within fourteen (14) days from the date of termination at any of Astro’s customer service centre. In the event that the Customer requires Astro to retrieve the Reception Equipment, the Customer may request for such retrieval from Astro. All charges that are incurred by Astro to enforce the retrieval of the Reception Equipment shall be borne by the Customer. The cost of such retrieval shall be payable by the Customer directly to the Astro’s representative appointed to perform such retrieval. In the event that the Customer wishes to re-subscribe to the Services, the aforesaid Reception Equipment not returned by the Customer is not authorised for subscription. Where the Customer is an Astro PVR or Ultra Box subscriber, the Customer shall pay a compulsory monthly HD + recording service fee in accordance with Astro rates for the recording functionality payable from the activation date of each Astro PVR installed and activated at the Customer’s residence. If the Customer has subscribed to the Services via special campaigns or collaborations, the minimum subscription period as stated in the Campaign Terms & Conditions shall apply.
What are Astro's rights?
Astro reserves the right and shall be entitled at any time to: (1) add, delete or make changes to the Services, (2) add or substitute alternative programming or new channels, (3) terminate or discontinue any of the channels included in the Services, alter the number of channels and price of each Programming Package, alter the number of Programming Packages or, (4) reduce the number of hours of broadcast of any of the channels included in the Services, (5) upgrade or update any software currently in use in the Reception Equipment, or (6) upload or download any data or information in the Smart Card/Sim Card. Astro shall be under no liability whatsoever to the Customer if any of the rights reserved in this clause 6 are exercised by Astro, and the Customer shall remain liable to pay the Subscription Fees in full. Astro also reserves the right at any time and from time to time to amend these General Terms & Conditions and/or such other terms and conditions agreed or accepted by the Customer. Such amendments will take effect as from such date as Astro may determine. The Customer may be notified of such amendments through written notice, electronic mail, Astro’s website or such other form or vide any other medium as Astro may deem appropriate. The Customer’s continued use of the Reception Equipment and/or subscription to the Service will constitute acceptance of the amendments. If the Customer is not agreeable to any of these General Terms & Conditions or any amendments thereof, the Customer may terminate the Services in accordance with clause 8 below.
What is Astro PVR?
The Astro PVR, Ultra Box, Astro Cloud or the EHDD gives the Customer the ability to watch and record televised programmes (“Content”). In order to have access to any recorded programmes, the Customer must currently subscribe to the corresponding Programming Packages. Astro does not guarantee the timeliness, access to or recording quality of any particular programme. The Content is copyright material owned by Astro and/or third party content suppliers, and protected by copyright and other applicable laws, and may not be reproduced, published, broadcast, rewritten, or redistributed without the written permission of Astro and/or the relevant third party content supplier, and to this end, Astro may be required to restrict the Customer’s ability to record any Content. Astro will have no liability to the Customer or anyone else who uses the Astro PVR, Ultra Box, Astro Cloud or the EHDD for their recording quality with regard to any Content. Astro will not be liable to the Customer, any user or third party for any losses or damages, however classified or categorised, arising out of or related to the use or non-use, misuse, availability or reliance on the Astro PVR, Ultra Box, Astro Cloud or the EHDD, the Services or any other services made available notwithstanding the fact that Astro has been notified of the possibility of such losses or damages. The total recording time for the Customer’s Astro PVR, Astro Cloud or the EHDD varies depending on the time length/quality of the programmes being recorded. Licence. The Customer is subject to the following licence terms. The term “Software” shall include any updates, modified versions, additions and copies of certain software forming part of the Astro PVR, Ultra Box, Astro Cloud or EHDD that may be provided by Astro from time to time. The use of the Software shall be subject to the following:
What does "agreement" mean in Astro?
The following words or expressions shall have the following meanings, unless the context otherwise requires:-. “Agreement” means the agreement between Astro and the Customer constituted by Astro’s acceptance of the Customer’s offer to subscribe for the Services in the Application Form overleaf.
Does Astro have the right to amend the terms and conditions?
Astro also reserves the right at any time and from time to time to amend these General Terms & Conditions and/or such other terms and conditions agreed or accepted by the Customer. Such amendments will take effect as from such date as Astro may determine.
Can Astro retrieve reception equipment?
In the event that the Customer requires Astro to retrieve the Reception Equipment, the Customer may request for such retrieval from Astro. All charges that are incurred by Astro to enforce the retrieval of the Reception Equipment shall be borne by the Customer.
Does Astro provide services?
Subject to acceptance by Astro of the Customer’s application for the Services, Astro agrees to provide the Services to the Customer, in accordance with the terms and conditions of the Agreement. Upon submission of the Customer’s application to Astro for the Services, Astro shall conduct a verification and confirmation exercise to determine accuracy of the information to provide the Services at the designated residential address and credit worthiness of the Customer.
How long does it take to get a return authorization number?
You must contact us first to discuss the return reason, receive an RMA (return Authorization Number), and ship the return back within 30 days of the date you receive your order. No exceptions. After 30 days, the manufacturer's standard warranty terms will apply. 2.
How long is a warranty on a scope?
Please do not tell us that you did not get around to it, sold the scope that you intended to use your new item with or that the weather did not co-operate. 30 days is a very reasonable return duration and an industry standard. If there is a problem with an item, the manufacturer's warranty will apply after 30 days.
Where to put packing slip on return package?
Place the packing slip attached to shipping label into your return package.
What is a pre order item?
A Pre-order items are not in stock currently but are expected to be available for a later time. The estimated delivery is displayed at on the product details page. When placing an order with a Pre-Order item, the item will be reserved for you and shipped out once the item is received at the warehouse. You will be charged at the time of purchase. You may cancel at any time prior to shipment of the item and will receive a full refund. Once the item arrives, we will notify you by email.
Can you return a sale item marked as final sale?
Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit.
When will pre-ordered products ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. As a reminder, your credit card will not be charged until your order has been shipped, unless you used Paypal or PayPal Express at checkout.
Who is responsible for shipping costs on warranty?
International customers (outside of the United States) are responsible for any shipping costs on items sent in for warranty evaluation/repair. The costs of warranty work and standard return shipping to our customers are included in the coverage of the warranty.
How long does it take for a preauthorization to be removed from credit card?
However, in some cases, this process can take up to 2 business days. If you use PayPal or PayPal Express you will be billed upon ordering.
Can an order be cancelled after it has been shipped?
After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped
Is Astro Gaming scanned for viruses?
100% of software downloads available through ASTRO Gaming have been scanned for viruses.