Here's what you need to know to take advantage of this perk.
- Only items bought directly from Back Market can be returned on Back Market.
- If you are returning a device that was received damaged, this must be reported within three business days of the delivery.
- Items that have been modified, tampered with, or opened in any way will be immediately rejected and sent back. ...
Full Answer
Does backback market offer free shipping?
Back Market offers free shipping on all of its devices. Unfortunately, they only ship within the continental United States and select countries in Europe. Delivery times are disclosed on each product page as estimated arrival times vary based on the refurbisher’s location.
How do I Return my Device to back market?
If you encounter a problem with your device and wish to return it, please first contact your seller directly by logging into your customer account and clicking on "Ask help". Step 8: Ship it! If your item has been subjected to significant impact damage, oxidation, or has been opened by a third party, it won’t be covered by the Back Market warranty.
What is the warranty on back market products?
Back Market does offer product warranties. Additionally, they advertise a protection plan that covers accidents from handling (for example, spills, drops, or cracked screens). This also extends the benefits of the 1-year limited warranty by two years. What are the exclusions of the Back Market warranty?
How do I return an item to the seller?
Once you receive your order you have 30 days to return the item to your seller. All you have to do is reach out. If you receive the wrong order, get a defective item, or have missing accessories you can ship your item back for free
Can you return items to Back Market?
Only items bought directly from Back Market can be returned on Back Market. If you are returning a device that was received damaged, this must be reported within three business days of the delivery. Items that have been modified, tampered with, or opened in any way will be immediately rejected and sent back.
Can you return phones on Back Market?
Unless you've damaged your device, you can generally return any item for a full refund or exchange within 30 days of delivery. We also throw in a 1-year warranty in case an issue comes up after that period.
What is return policy for Marketplace?
Due to the nature of digital products, all templates, documents, and materials purchased from the Marketplace are non-refundable and not returnable, under any circumstances. All Marketplace sales are final. When you make a purchase from the Marketplace, you agree to the terms and conditions outlined here.
Is Back Market trustworthy?
After considering on-site and off-site reviews, it appears that Back Market is indeed legit. The company has also received approval from publications like Forbes and TechCrunch. Regardless, customers should always be careful when dealing with resellers.
How long does Back Market take to refund money?
It can take up to 5 business days. Processing time depends on your method of payment and bank. Unfortunately, Back Market doesn't have control over this.
How long is Back Market warranty?
How long does the coverage last? This Limited Warranty lasts for twelve (12) months, starting on the date the Product is delivered to the Buyer. 3.
Can I get my money back on Facebook Marketplace?
Purchase Protection is free, and automatically covers eligible orders. Purchase Protection means that you can request a refund if: You didn't receive your order. The product arrived damaged or different than described on the listing (example: the condition isn't accurate).
How do I get a refund on the Marketplace?
How do I issue a refund for something I sold with shipping on Facebook Marketplace?Tap in the top right of Facebook.Tap Marketplace.Tap at the top, then tap Your listings.Tap View order next to the order you want to refund.Scroll down and tap Refund, then tap Refund to confirm.
How do I request a refund on Facebook Marketplace?
Requesting a Refund from Marketplace purchaseGo to My Account > Purchase History.From your order history, select the correct order.“Request a Refund”.Then fill out the refund order form.Marketplace Support will request information once the refund request is generated.
Are Back Market phones Good?
Back Market Refurb Devices Each has a one-year warranty, so be sure to check them out now. Overall, the experience was very positive and we believe that Back Market is a great resource for anyone looking to pay less than market value for a phone that comes with a warranty.
Where is Back Market located?
ParisBack Market is located in Paris, Ile-de-France, France . Who invested in Back Market ? Back Market has 10 investors including Eurazeo and Generation Investment Management .
Who is Back Market com?
Back Market Inc. operates an e-commerce marketplace dedicated exclusively to refurbished electronic devices.
How long does Back Market take to ship?
All orders ship within 1 business day, but depending on what time you place your order, it may ship even sooner! A few things to consider: Our sellers only ship on business days (no weekends or holidays) Orders placed after 1 PM will be shipped out the next business day.
Can you cancel a Back Market order?
Choose your order, click on "Get help" Then click on "Report a new problem" Finally, click on "I wish to cancel my order" Validate your cancellation request by clicking on the "Confirm Cancellation" button.
How do I call back the market?
If the seller doesn't respond within 1 business day, or if you need additional support, reach out to our Customer Care team or call +1(855) 442-6688. Also, feel free to get in touch with us if you're not a customer just yet and have questions.
How long do returns take to process?
More than 90 percent of tax refunds are issued by the IRS in less than 21 days, according to the IRS. However, the exact timing of receiving your refund depends on a range of factors, and in some cases, the process may take longer. If you're owed a refund, you're probably eager for it to arrive.
How to send a screenshot of a seller's disconnect?
Please send your seller a screenshot of the disconnection confirmation. To do so, press and release the side button and the volume up button at the same time. Please send your seller a screenshot of the disconnection confirmation. To do so, press and release the on/off button and the volume down button at the same time.
Does DHL pick up packages?
DHL will pick up the package at the agreed address. If you are using a return label from another carrier. Simply follow the instructions sent by your refurbisher. 💡 You can also communicate to your refurbisher the shipping ID allowing you to follow the delivery of your package to ensure an optimal delivery.
All Back Market items come with a 30-day return policy. Here's what you need to know to take advantage of this perk
After 30 days, a refund won't be possible with your return, but you can utilize the 1-year limited warranty if you’re experiencing a problem with the item. Your refurbisher will be happy to repair or replace an item that isn’t functioning properly. You can view the details of the 1-year limited warranty here.
How can I contact the refurbisher for a refund?
Just sign in to your Back Market account and go to "My orders" and click on “Ask for help”:
Back Market Review
Back Market was created and launched in 2014 to help consumers look for refurbished gear. The company’s founders Thibaud Hug de Larauze, Vianney Vaute, Quentin La Brouster managed to raise millions of profit.
Is Back Market Legit?
If you are buying used products, it’s vital to determine if they are actually credible. That’s why today’s review is gonna determine that.
Conclusion
In conclusion I can say we can stop asking ourselves ‘Is Back Market legit?’ The answer is obviously yes and based on the positive comments others think so too.
