Return-Policy.org

bedrosians return policy

by Randall Deckow Published 1 year ago Updated 1 year ago
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Does Bedrosians return?

All merchandise returns for purchases made online at www.bedrosians.com require a Return Merchandise Authorization (RMA) number. We will not accept any returns and refunds will not be issued for merchandise shipped without a valid RMA number.

Who owns Bedrosian Tile?

Janice Bedrosian - Owner - Bedrosian's Tile and Stone | LinkedIn.

Does Bedrosians ship to Canada?

We currently offer shipping to destinations within the United States including Hawaii and Alaska. We are unable to ship to P.O. Boxes, APO/FPO military addresses, U.S. Territories, and any countries outside the United States. Bedrosians is not responsible if the customer chooses to ship to a freight forwarder.

Where is Bedrosians from?

Founded in 1948 and headquartered in Anaheim, California, Bedrosians imports, manufactures, distributes, wholesales and retails tile and stone construction materials in the United States.

What US sites ship to Canada?

A-Z= Canadian shop☺ = free shipping ☻ = free w/minimum Shipping to CanadaShipping MethodNeiman Marcus$25.50+; free over $100UPSNordstrom$9.99DHL (Borderfree)Overstock~$20+Canada•Post Expedited DHL (Borderfree)Saks Fifth Avenue~$10+; free express & free duty over C$100DHL (Borderfree)22 more rows

Can you order from Walgreens in Canada?

No, Walgreens USA ships to the US only.

What ships go to Canada?

USPS, UPS, FedEx and DHL are all great options for shipping to Canada. Below we break down the price and transit times for these carriers when shipping a package to Canada....USPS. USPS is a good shipping option because of its flat-rate shipping options. ... UPS. ... FedEx. ... DHL.

Does Five Below ship to Canada?

At this time, we ship only within the Contiguous United States (sry, we don't ship to: Alaska, Hawaii, Puerto Rico, the US Virgin Islands, or Canada).

Where to send feedback on Bedrosians?

All feedback, comments, requests for technical support and other communications relating to the Website should be directed to: info@bedrosians.com.

Do Bedrosians accept orders?

You agree that your order is an offer to buy all products and services listed in your order. All orders must be accepted by Bedrosians or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.

What is Bedrosians warranty?

Bedrosians® warrants to its immediate and direct Purchaser, and no other person, that MANUFACTURED FIRST CHOICE QUALITY products will be free from defect for a period of one-year from date of purchase . This warranty only applies to installations made by duly and properly licensed and active tile contractors. Defect is defined as a shortfall in the product to perform to specifications as disclosed in product literature, within industry allowable tolerances as set forth by the Tile Council of North America (TCNA), the American National Standard Institute (ANSI), and the Marble Institute of America. This warranty is the sole warranty provided by Bedrosians® to its direct Purchasers and replaces any statutory warranties to the maximum extent allowable by law. It is the direct Purchaser’s responsibility to inspect all product prior to installation. Visual defects or nonconformities reasonably apparent, that direct Purchaser knows of or should know of, prior to installation void this warranty as installation is deemed acceptance of product.

How to send a written notice to Bedrosians?

Written notice must be sent by email to productwarranty@bedrosians.com with proof of purchase by means of invoice, photographs of the product, and photographs of the labeled boxes the product was received in. Failure to provide such documentation may result in denial of any warranty claim.

Who inspects products prior to installation?

It is the direct Purchaser’s responsibility to inspect all product prior to installation. Visual defects or nonconformities reasonably apparent, that direct Purchaser knows of or should know of, prior to installation void this warranty as installation is deemed acceptance of product. This warranty covers only the following: ...

Who must provide Bedrosians?

If the product has already been installed, the direct Purchaser must provide jobsite access to a Bedrosians® representative and/or industry expert to complete a Job Inspection Report and photograph the installation. Purchaser must provide Bedrosians® the contractor’s name, license number, and contact information.

Can Bedrosians refund a purchase price?

Upon making a determination of the claim, Bedrosians® will notify the Purchaser in writing. Bedrosians® reserves the right to repair or replace the originally purchased product or refund the purchase price.

Can Bedrosians be used on ceilings?

Unless specifically stated otherwise, tile recommended for floor or wall applications refers to interior applications only. Bedrosians® does not recommend its products for use on ceilings or roofs. Local building codes may dictate minimum tile performance specifications.

Does Bedrosians warrant installation?

Bedrosians® does not warrant product installations that violate building codes. Photographic color images may not be an exact product match. Buyer is to verify color, shade, caliber and texture with current and available stock on hand prior to purchase or installation. Installation constitutes acceptance.

Where does Bedrosians ship?

We currently offer shipping to destinations within the United States including Hawaii and Alaska. We are unable to ship to P.O. Boxes, APO/FPO military addresses, U.S. Territories, and any countries outside the United States. Bedrosians is not responsible if the customer chooses to ship to a freight forwarder.

Does Bedrosians accept credit cards?

Bedrosians.com accepts VISA, Mastercard, AMEX, Discover, and E-Checks. Debit and credit cards will be authorized and charged and E-checks will be processed at the time of order.

Does Bedrosians have a will call?

The Store Will Call / Pickup option is only available to Bedrosians Business Account Customers who have successfully linked their account online. These customers will be able to select the Will Call option when adding items to the cart. Once the order has been placed, we will send an “Order Confirmation” e-mail to confirm your order has been received and then an “Order Ready for Pickup” e-mail when your order is ready to be picked up.

Introduction

Bedrosians Tile & Stone ( “Company” or “We” or “Bedrosians”) respects your privacy and are committed to protecting it through our compliance with this policy.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13.

Notice at Collection

As part of the normal operation of the Website, we may collect and, in some cases, use or disclose personally identifiable information (referred to herein as “personally identifiable information” or "PII") about you where we reasonably believe it will help us administer our business or provide products, services or other opportunities to you as described below.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

Contact Us

Need help or have a question? Fill out the contact form or give us a call:

Contact Information

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What do you need help with?

Select ... Request a price quote or place an order Request a sample Create a business account Trouble with my online account Help finding a product Product Warranty / Job Issues Other

Consumer Disclosures

Military Lending Act Disclosure: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36%.

CITIZENS PAY LINE OF CREDIT TERMS AND CONDITIONS SUMMARY

You are applying for an unsecured open-end line of credit. Please review everything below carefully for a full explanation of the line of credit terms and conditions. Payment authorization may be established during the line of credit application process. You must pay at least the minimum amount due by the payment due date.

LINE OF CREDIT AGREEMENT

In this Citizens Pay Line of Credit Agreement (the “Agreement”) “you”, “your” and “yours” mean the borrower (s). “We,” “us,” “Citizens,” “Citizens Pay” and “Bank” means Citizens Bank, N.A. “Merchant” means Bedrosians. “Account” means your Citizens Pay Line of Credit Account.

ARBITRATION AGREEMENT

If you are a Covered Borrower, as defined by the Military Lending Act, the arbitration provisions set forth in this section do not apply to you.

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE

If you think there is an error on your statement, write to us (on a separate sheet) at: Disputes Dept., Citizens Pay, PO Box 2988 Omaha, NE 68103-2988, as soon as possible. In your letter, give us the following information:

Your Rights If You Are Dissatisfied With Your Line of Credit Purchases

If you are dissatisfied with the goods or services that you have purchased with your line of credit and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

NOTICE AND STATE DISCLOSURES

ANY HOLDER OF THIS CONSUMER-CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.

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Requirements For A Valid Return

  • For a return to be validated and processed, the following requirements must be met: 1. Merchandise must be undamaged, in its original and unopened packaging, in full carton(s), unexpired, in resalable condition, and be deemed a returnable item. See list below for non-return…
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Return Merchandise Authorization (RMA) Process

  • All merchandise returns for purchases made online at www.bedrosians.comrequire a Return Merchandise Authorization (RMA) number. We will not accept any returns and refunds will not be issued for merchandise shipped without a valid RMA number. To obtain an RMA, contact Customer Service within 30 days of purchase date with the following information: 1. Order numb…
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Refunds

  • A 25% restocking fee will be applied to all returned orders and deducted from the customer’s total refund. All valid merchandise returns will be processed upon receipt. For transactions originally paid for by credit or debit card, refunds will be issued to the original form of payment within 2-3 business days once your return has been processed. For transactions originally paid for by an e-…
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Cancellations and Changes

  • Loose samples and/or sample card orders cannot be cancelled or changed. If you wish to cancel or change any other order, please contact Customer Service immediately with the order number. Cancellations or changes may be made without penalty or charge if the order has not shipped. Once shipped, changes cannot be made and all cancellations are subject to a 25% restocking fe…
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Exchanges

  • We do not offer merchandise exchanges at this time. You may return product within 30 days of purchase and place a new order.
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Damaged/Defective/Short/Incorrect Product

  • If any merchandise is received damaged, defective, short, or if the wrong product(s) is received, please contact Customer Service immediately, but no later than 5 days after receipt of order and before merchandise is installed or altered in any way. If you receive merchandise with any of the above issues, please contact Customer Service immediately, and no later than 5 days, with the f…
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Processing Times

  • Orders will be processed and shipped within 1-3 business days. During times of high order volume, processing and/or delivery times may be a bit longer than normal. We are committed to ensuring you get your order as quickly as possible. Expedited orders placed Monday through Friday before 10:00 AM PST will be processed and shipped the same day, unless there are exten…
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Shipping Rates & Packaging

  • Shipping rates and the carrier are determined by factoring in the warehouse location, the destination, inventory availability and the weight and size your order. The carriers that may be used include UPS, FedEx, XPO Logistics, Reddaway, Custom Co., DG Trucking, NorthWest Ship, Numark Transportation, Soniq, and Span Alaska. All charges and delivery options will be display…
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Freight Delivery Details

  • Orders weighing 150 lbs. or more will be shipped using a freight carrier who specializes in shipping large parcels safely to its destination. Freight delivery orders will be palletized and delivered curbside onlyduring daytime hours, Monday through Friday. The carrier may call 1-2 days prior to the delivery date to schedule an estimated time of del...
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Domestic & International Shipping

  • We currently offer shipping to destinations within the United States including Hawaii and Alaska. We are unable to ship to P.O. Boxes, APO/FPO military addresses, U.S. Territories, and any countries outside the United States. Bedrosians is not responsible if the customer chooses to ship to a freight forwarder.
See more on bedrosians.com

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