Returns
- Black Diamond Return Policy. Please return items in brand new, unused condition, with all hang tags and packaging. ...
- Exchange Policy. ...
- Please contact us for a return autorization number. ...
- Send us your return. ...
- Returns from Non-EU Countries. ...
Full Answer
What is Black Diamond’s warranty policy?
Black Diamond will repair or replace a defective Product that is covered by this limited warranty in its sole discretion. Black Diamond requires proof of purchase and may require pictures of the Product at issue for any claim. In some cases, we require that the defective product be returned to us as part of the warranty process.
What happens to black diamond products that are out of stock?
Black Diamond will first attempt to repair your product. If a repair is not possible, or not cost effective, then replacement will be considered. Products that are out of stock or discontinued will be replaced with the closest equivalent.
Is black diamond liable for damages?
Under no circumstances shall Black Diamond be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Why Choose Black Diamond?
Here at Black Diamond it's all about climbing and skiing. We share the same experiences that you do on rock, ice and snow and these experiences push us to make the best gear possible for our worldwide family of climbers and skiers.
How do I return something to black diamond?
Please contact us for a Return (RET) number before sending back products. Simply fill in the requested information on the side and we will respond within 1-2 business days with your Return Number (RET).
Can I return an online exclusive in store?
Returns are usually a viable option, but shipping an order back to the retailer can be a hassle, especially if the product won't fit in your mailbox. Can you return something you bought online in-store instead?...Retailers That Let You Buy Online and Return In-Store.StoreReturn Time FrameOther DetailsWalgreens30 daysSome exclusions apply35 more rows•Dec 27, 2021
How do I return an online order?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can you return online Footlocker orders in store?
If you need assistance, you can bring your PayPal order to a nearby store and a store associate can assist you in mailing back your order. Your refund will be processed when your order is received by our warehouse at which point you will receive a PayPal credit. A $6.99 SmartLabel fee will be deducted from your refund.
Can I return online sports direct to store?
Hi. You can exchange your online order in store.
Can you return online orders in store Walmart?
How To Return an Item You Bought Online. If you buy something through walmart.com, you can return it to a Walmart store or by mail. Either way, you can start the return process online at walmart.com/return. Alternatively, you can enter your order number at walmart.com/account/trackorder.
Can I return an online order in store House of Fraser?
Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Retu... To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
Black Diamond Return Policy
Within 14 days of delivery: Full refund less shipping charges (if applicable)
Exchange Policy
If you need a different size, color or product please return your item (s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock.
Please contact us for a return autorization number
A return number is required for all returns.. Please contact us for a Return (RET) number before sending back products. Simply fill in the requested information on the side and we will respond within 1-2 business days with your Return Number (RET).
Send us your return
Write your RET number on the outside of your package as well as on a slip of paper with the article that you will return. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.
Returns from Non-EU Countries
Please send us your items using a service where no charges (e.g. customs processing/ duty /VAT) are billed to the receiver to avoid delays or your items being returned to you.
What happens if a package doesn't arrive?
If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may be unable to refund your purchase. Please ensure that you use proper packing materials to ensure that the package arrives back to us without damage.
How to request a return authorization?
To request a return authorization, call us at 800-270-4050. If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service.
What is the phone number for a sandbox?
If you have any questions at all about whether the product you have chosen is the right one for your project, please call our Customer Care team at 800.270.4050 before placing your order.
Can you return used chemical products?
Used products cannot be returned. We suggest purchasing a sample in order to determine whether the chemical product is right for your project. *NOTE: Only regular priced products may be refunded. Products sold at less than retail, including distributor, contractor and with any other discounts cannot be refunded.
Can you cancel a Black Diamond coating order?
Black Diamond Coatings allows cancellation of orders up to the point of processing the order. We ship most orders received before 1 pm ET on the same business day, shipping directly from our manufacturing facility in Florida direct to your door! Once the product is shipped, our Return Policy would apply. If you need to make a cancellation request, please contact us immediately at 800-270-4050. Please understand due to the high volume of emails received, requests sent via email may not be handled in time for your order to be canceled. We strongly suggest that you call and speak to one of our representatives.
What does Black Diamond do with fire boots?
Fire Boots: Black Diamond will replace all boots that fail due to workmanship or raw material failure. Black Diamond will make the determination of whether a boot has failed due to raw material failure or workmanship. No boot will be covered if punctured, torn, or otherwise.
How long is the Battle OPS warranty?
Battle OPS Footwear: 120-day limited warranty from the date of purchase against any defects in materials, manufacturing, and workmanship, during normal use. The warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes, misuse and/or abuse by the wearer.
Can you return shoes with a 30% discount?
The warranty may also be void if the user applies any materials not recommended for footwear, such as polishes, creams, oils or other chemicals that result in damage to the materials of the footwear. Products sold at a discount of 30% or greater are final sale and may not be returned or exchanged.
How long does it take for Jetforce to repair?
Due to high seasonal volumes, please expect jetforce repairs to take between three and four weeks. We apologize for this delay.
What is Black Diamond?
Product that has been modified or altered by a person or an entity other than Black Diamond (such as the use of Quiver Killers or other binding inserts) Apparel that has been altered, tailored, or otherwise modified by a person or an entity other than Black Diamond. Loss of waterproof coatings or treatments.
What happens if a repair is not possible?
If a repair is not possible, or not cost effective, then replacement will be considered. Products that are out of stock or discontinued will be replaced with the closest equivalent. Repairs are made in order to restore an item to the original functionality and may not result in a factory appearance.
How long does a lithium battery last?
3 years for the pack, 1 year for li-Ion Battery
Does Black Diamond have a warranty?
Black Diamond reserves the right to reject warranty claims from purchasers for Products purchased from unaut horized sellers, including unauthorized Internet sites. This limited warranty does not cover any defects due to normal wear and tear, damage due to misuse or excessive use, accidental damage, alteration or modifications to the Product, ...
Does Black Diamond require proof of purchase?
Black Diamond requires proof of purchase and may require pictures of the Product at issue for any claim. In some cases, we require that the defective product be returned to us as part of the warranty process. In these instances, shipping to Black Diamond will be at the end user’s expense but return shipping covered by Black Diamond.
Can you return a defective product to Black Diamond?
In some cases, we require that the defective product be returned to us as part of the warranty process. In these instances, shipping to Black Diamond will be at the end user’s expense but return shipping covered by Black Diamond. Black Diamond reserves the right to determine the cause of damage and the resolution of each warranty claim in its sole discretion.
International Shipping
On international orders, if the package is seized by customs for any reason and is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price.
Shipping Methods
When you place an order, we will provide you with multiple shipping options to choose from and the price for each. Most orders are shipped out the same business day (if placed before 3pm PST) or within 1-2 business days after. Some orders may take longer due to a manufacture back order or if there is a delay in a shipment coming to us.
Domestic shipping time frames (from day of shipment)
USPS (Priority Mail Express) – Overnight to most places, if ordered before 1pm PST (except Sunday) USPS (Priority Mail) – Average of 2-3 business days (includes Saturday) USPS (First-Class Mail) – Average of 3-4 business days (includes Saturday) UPS (Next Day Air) – Next day, if ordered before 3pm PST (no delivery on Saturday or Sunday) UPS (Ground) – 3-5 business days.
International shipping time frames (from day of shipment)
USPS (Priority Mail International) – 6-10 business days to many major markets USPS (First-Class Mail) – Varies by destination. No expected delivery date is given.
USPS Tracking Information
Your trackable item is scanned several times throughout the mail stream, starting with acceptance at the postal facility and finally, when the item is delivered (or delivery is attempted) or picked up by the recipient or the recipient’s agent. With the tracking number, you can check delivery progress online, by phone and by text.
