Full Answer
RETURNS AND EXCHANGES
Thank you for ordering from our Online Boutique Brunello Cucinelli will replace or refund any product purchased from the online Boutique that does not conform to your expectations, provided that you submit your request within 30 days from the product delivery date. The date is determined by the courier tracking system.
1. Visit the online Boutique at shop.brunellocucinelli.com
Registered customers will be able to select the order they wish to return in the section “Order” under the “Your Page” section. If you have not registered for an account, you will need to access "Orders and Returns" from the footer or the main menu and search for your order using the order number and email address.
2. Confirm the pick-up details for your return
You may choose to follow the standard online return procedure, drop off your parcel at a drop off location, or return your purchase in a Boutique.
3. Prepare your package for the return
If you choose either the standard online return procedure, or to drop it off at a drop off location, you will need to place the products that you intend to return or exchange inside the original boxes. Please make sure that all the labels of the previous shipment have been removed.
4. Deliver the package to the courier or bring it to the drop off point or to the Boutique you selected
Deliver the parcel to the courier according to the date and hours previously agreed, alternatively bring your purchase to your preferred drop off point or to the selected Brunello Cucinelli Boutique along with the documents listed at point n. 2. c. We remind you that each return request refers to the products contained in one order only.
What does the seller guarantee?
The Seller guarantees the Customer that the Products are not defective or flawed and that the Products conform to the Product description given by the Seller on this Site.#N#For technological reasons, the Seller cannot guarantee that the monitor display of colours will be accurate.#N#Minor differences between the Product description on the Site and the actual Product features should not be deemed to lead to any non-conformity of the Product for the purposes of these Terms and Conditions.#N#Customers are invited to inspect carefully any parcel before signing and confirming the completed delivery. If the parcel appears damaged or not complete in its content, Customers are kindly encouraged to sign the delivery of the parcel by reporting the encountered damage or claim and then to contact promptly the Customer service by using the online form in the Contact us section.#N#In the unlikely event of a Product being defective, flawed or non-conforming to the Product description on this Site, Customers are entitled to ask that the Product is repaired or replaced free of charge within a reasonable period and without major inconvenience to the Customer.#N#If repairing or replacement is impossible or disproportionate, or if the Seller has not remedied the shortcoming within a reasonable period or without major inconvenience to the Customer, Customers are entitled to ask for a total or partial refund of the Purchase price.#N#In order to submit a claim for a defective, flawed or non-conforming Product and return the concerned Product, Customers shall contact the Customer service and agree on the modalities of the Return.#N#THIS WARRANTY SHALL CONTINUE FOR A PERIOD OF 2 (TWO) YEARS FROM THE DATE OF TENDER OF DELIVERY OF THE PRODUCTS TO THE CUSTOMER. THE CUSTOMER SHALL INFORM THE SELLER OF ANY DEFECT WITHOUT UNDUE DELAY UPON DISCOVERING THE DEFECT.#N#NO WARRANTY APPLIES IF THE CUSTOMER IS RESPONSIBLE FOR THE LACK OF CONFORMITY OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO THE CASE WHEN THE PRODUCTS HAVE NOT BEEN USED, STORED, MAINTAINED OR WASHED IN STRICT ACCORDANCE WITH THE INSTRUCTIONS SET OUT ON THE PRODUCT LABELS.#N#IN THE EVENT THAT ANY PRODUCT IS DEFECTIVE, FLAWED OR NON-CONFORMING TO THE ORDER OR THE PRODUCT DESCRIPTION ON THIS SITE, CUSTOMER REMEDIES SHALL BE LIMITED TO THOSE DESCRIBED IN THESE TERMS AND CONDITIONS. UNDER NO CIRCUMSTANCES SHALL THE SELLER BE LIABLE FOR CLAIMS FOR ANY DAMAGES, WHETHER DIRECT, IMMEDIATE, FORESEEABLE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL OR FOR ANY EXPENSES OR INCURRED BY REASON OF THE USE OR MISUSE, SALE OR FABRICATION OF PRODUCTS WHICH DO NOT CONFORM TO THE ORDER OR THE PRODUCT DESCRIPTION ON THIS SITE. THESE TERMS AND CONDITIONS DO NOT AFFECT LOCAL STATUTORY RIGHTS.
Does Brunello Cucinelli have any responsibility for product information?
All information about the Products published on this Site is for descriptive or promotional purposes only ("Product information").#N#DESPITE A STRONG COMMITMENT TO ENSURE THAT PRODUCT INFORMATION IS ALWAYS ACCURATE AND UPDATED, BRUNELLO CUCINELLI DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE CORRECTNESS, COMPLETENESS, ACCURACY OR TIMELINESS OF PRODUCT INFORMATION, INCLUDING, FOR EXAMPLE, DESCRIPTIONS OF PRODUCTS, SERVICES, PRICES AND/OR INDICATIONS OF AVAILABILITY.#N#The look and the colours displayed on the Site depend on the settings of the device of the User. Brunello Cucinelli cannot ensure that the User's device will display colours of the images correctly as posted on this Site.#N#This Site may, temporarily or permanently, modify or remove some of the Products and/or services, or change the Product prices, without giving any notice to Users about the fulfilment of these changes.
Does Brunello Cucinelli endorse third party websites?
Users acknowledge and agree that Brunello Cucinelli bears no responsibility for any information, content, products, services or any other material on any third-party website or platform, and that links to third-party sites do not represent an endorsement or approval of any Third-Party Content.
Can a third party modify Brunello Cucinelli?
No User or third party may modify, copy, publish or otherwise exploit any Contents included in the Site without the prior written consent of the Brunello Cucinelli Group or of the relevant content owner. 3. Third party content.
Who can submit a copyright claim to?
Any copyright owner (or agent on their behalf) believing their work has been copied in a way that constitutes copyright infringement may submit a notice of claim to the Copyright agent of Brunello Cucinelli, designated as such pursuant to the Digital Millennium Copyright Act, 17 U.S.C, § 512 (c) (2) by forwarding the following information:
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From Solomeo to your home, our Exclusive Services are designed to always be there for you. Experience Brunello Cucinelli online.
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Find in Boutique
Have you found the item you were looking for but would like to see it live? By selecting the desired item, you can check its availability in your favorite Brunello Cucinelli Boutiques.
Boutique Pick-up and Return
You can choose to conveniently receive your orders directly at the Brunello Cucinelli Boutique closest to you. In addition, you can return items at one of our selected stores for free.
Request Item
Have you found an item you like but it is currently unavailable? Select the size you are looking for and we will contact you as soon as it is available again for purchase.
