What if my prescription lenses are wrong?
- Inform Framesdirect of the issue within the thirty-day return window
- Framesdirect will provide a prepaid return label for you to return the product within thirty days of receiving your items
- The lens package will be replaced with no extra cost to you, or store credit will be provided
Full Answer
How many times can you return an item to FramesDirect?
Each item may only be returned once for either exchange or refund. FramesDirect.com reserves the right to limit the number of returns and/or exchanges at any time. 4. Savile Row eyewear is made-to-order, and therefore, cannot be returned or exchanged for any reason other than manufacturer defect.
How do I contact the FramesDirect customer service?
If you have questions or concerns about your order or the products on the FramesDirect.com website, please call one of our opticians at 1-800-248-9427 (Int'l: +1 512 402 8557). What are your business hours? You may place an order on the FramesDirect.com website at any day or time throughout the year.
What is the return policy for lens orders?
All lens orders are independently evaluated upon return for correctness. If the order was made accurately according to the prescription originally submitted, refunded orders are not eligible for a pre-paid return label. Products must be returned in the exact condition in which they were received.
What is your return and exchange policy for eyeglasses?
We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons. If a pre-paid return label is provided and the order is refunded, a $9 shipping charge will be deducted from the refund. PLEASE NOTE: The below policy does not pertain to warranty issues or other item/order concerns.
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Does FramesDirect accept returns?
We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons. If a pre-paid return label is provided and the order is refunded, a $9 shipping charge will be deducted from the refund.
Can you get a refund on prescription glasses?
Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.
How reliable is FramesDirect?
FramesDirect has been accredited with the Better Business Bureau since April 2011, and they currently hold an A+ rating from the organization. The company averages over 4 out of 5 stars, with 393 customer reviews. Trustpilot reveals similar positive reviews for FramesDirect.
Does FramesDirect sell authentic glasses?
Authorized Dealer. With FramesDirect.com, you are getting the real thing. We buy directly from the suppliers and refuse to sell refurbished items.
What happens if I don't like my new glasses?
Some optical stores and online sellers guarantee your satisfaction with your eyeglasses — even if you simply don't like them — by offering a refund or a store credit for the amount you paid for them. If so, you usually must return the glasses within a specified period of time (for example, within 30 days of purchase).
What happens if your glasses prescription is wrong?
Combination of Effects of Wearing Wrong Prescription Glasses A sudden onset of vertigo, headaches, blurry vision, headaches, and eye fatigue can indicate many different health problems, some of them more serious than others.
What brand of lenses does FramesDirect use?
The Essilor GroupAt FramesDirect.com, we use lenses manufactured by The Essilor Group, a world leader in corrective eyewear. Essilor stands at the forefront of its field, providing the highest quality eyeglass lenses made with innovative technology and superb craftsmanship.
Does FramesDirect have a virtual try on?
The website also hosts a virtual try-on feature so a person can see what their glasses will look like before ordering them.
How long does it take to get glasses from Glasses Direct?
How long will my order take? Most glasses will be made within 7 days. However, for orders that include thinner lenses, varifocals and tinted lenses, this time could be longer.
What does DS mean on eye prescription?
If one or both of your eyes have no astigmatism, your doctor may just leave these blank or mark DS (short for diopters) to indicate that they checked and that eye (or eyes) didn't present an astigmatism. Add is any additional magnifying power that needs to be added to the lower part of your lenses .
What glasses suit my face shape?
Glasses for square shaped faces Look for rounded, thinner frames that are wider than your cheekbones, while remaining proportional to the length and width of your face: Round frames: Bring contrast to angular features. Oval frames: Soften and balance defined square face lines. Coloured frames: Draw attention to the ...
What is Prism on glasses?
Mar. 03, 2021. Prism correction is used in eyeglasses for some people with diplopia, or double vision. This is when someone sees two separate images of one object. The prism helps align the two images, so that only one image is seen.
Can I get a refund on my glasses from Specsavers?
Answer: Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within 100 days of the date of purchase, we will put it right. No quibble, no fuss.
What happens if I don't like my glasses at Walmart?
Walmart Vision Centers return policies You can also get your lenses replaced for free if a doctor changes your prescription within 60 days of your exam. As for contacts, you can return a ripped or defective contact lens for up to 365 days after the purchase date.
Can you return prescription glasses Costco?
When it comes to glasses, Costco does not offer returns or exchanges to customers. However, if the prescription for your glasses is incorrect, you can have them replaced and modified by Costco. In addition, contact lenses can be returned to Costco up to 5 years after purchase if they are unused.
Can I return prescription glasses to target?
You can also return prescription glasses within 90 days of purchase for a full refund or exchange. To return items in-store at Target, you need the original receipt issued at purchase.
How long does it take to get prescription eyewear?
customers). Prescription eyewear orders typically take 11-14 business days to receive (for U.S. customers), due in part to our rigorous quality-control process.
Is FramesDirect a part of Vision?
Yes. FramesDirect.com is an out-of-network provider for most vision insurance plans. Once you've placed your order, you can submit your prescription eyewear or contact lens purchase for reimbursement through your vision insurance provider by using the forms found on our insurance page.
Terms and Conditions
We collect personal data from you when you register on our site, order eyeglasses, subscribe to our newsletter, visit our website, respond to a survey or fill out a form. Your personal data means any information relating to you, in particular your name and contact details such as your home address, your telephone number, or your email address.
What information do we collect?
When you access our website, we automatically collect and store some of your data in our server logs and in cookies to enhance your customer experience.
How do we use your information?
Any of the information we collect from you may be used in one of the following ways:
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Do we use cookies?
Yes. (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Third party links
Occasionally, at our discretion, we may offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
When did Frames Direct start?
Launched in 1996 , Frames Direct was the first company to offer online prescription glasses. Based in Austin, Texas, each employee is a licensed optician, with a combined experience spanning over 300 years.
What are the brands of glasses that FramesDirect offers?
For those looking for cheap designer glasses, FramesDirect.com is a popular choice, since they offer top-name brands like Ray-Ban, Burberry, Dolce & Gabbana, Gucci, Michael Kors, Oakley, and more at 30 percent off MSRP.
Does Frames Direct have a warranty?
This means that shoppers can trust that all designer prescription glasses are brand-new and covered under manufacturer warranty .
