What is Caden Lane's shipping policy?
We appreciate your patience and understanding, everyone is working as fast as they can. Caden Lane uses UPS and USPS for most shipping. Shipping charges are calculated automatically in the shopping cart depending on the total cost of your purchase. Caden Lane is not responsible for items lost, stolen, and/or damaged in transit.
What are the office hours of Caden Lane?
Our office hours are Monday - Friday, 9am - 5pm CST. For quickest service - please fill out the form below. We do our best to reply to all emails within 24 hours Monday - Friday. (Helpful hint: add orders@cadenlane.com to your contact list so our reply doesn't end up in your junk mail.)
What is the refund policy for returned gifted items?
The items you returned to us have been washed and worn (which tell us that you returned the gifted items that were gifted to you several months ago). We can not offer a refund for those items as they have clearly been washed and worn (per our company policy).
Can you return to Caden Lane?
If eligible, you are welcome to return your item once you receive it. Promo Codes: All promo codes, gift cards, or store credit must be used at the time of order placement. We can NOT adjust an order once it's been placed.
How long does Caden Lane take to ship?
within 3-5 business daysWe ship our products out as quickly as possible. Orders will ship out Monday-Friday. In-stock items will be shipped out within 3-5 business days. Personalized and Special Order Items ship separately, and the shipping time is noted on the product pages & your order confirmation.
Does Caden Lane have a registry?
Create or find a gift registry with Babylist and you'll be able to add any Caden Lane item to your list for friends and family to see.
Where is Caden Lane based?
We are a South Texas based company – a team (and small family) of moms just like you!
Who owns Caden Lane?
Katy MimariBY Bonny Osterhage. As the founder of baby brand Caden Lane, Katy Mimari is known for modern designs that look and feel more like an extension of mom's style than something made just for baby.
How many Swaddles do I need?
How many swaddling blankets do I need? You'll probably want a minimum of three swaddling blanket options. Think of having enough swaddles to have one on your baby, one in the laundry, and one in case of emergency.
What should baby wear coming home from hospital?
Dress your baby as you would dress yourself. So, if you'd be too warm in a knitted hat during the summer, your baby probably will be, too. In warm weather, dress your baby in a T-shirt and light cotton pants or a baby blanket over bare legs. If it's cold, put footie pajamas, a hat, and warm blanket over your baby.
How many crib sheets do I need?
If you want to place fresh sheets in your baby's crib once a week, plan for two or three crib sheets. But if you plan on changing your crib sheets out every day, we recommend having at least five to seven crib sheets. To stay on the safe side, take into account the amount of unpredictable messes.
How long does it take to repair a damaged item?
We allow up to 18 days to correct damaged items after the item has been delivered. Please make sure to inspect your product upon arrival as we can not replace damaged products after 18 days.
Do we accept returns on special order items?
Some of our items are special (made-to-order) items. Please note that we do not accept returns on items labeled as ‘Special Order Items’.
Can you change fonts on Caden Lane?
We have several wonderful graphic designers that specifically design all personalized orders that are placed through Caden Lane. We are unable to change the fonts as pictured on the item listing; however, if you have a specific request (particularly regarding spacing/stacking of names and capitalization), you MUST leave a note at checkout. If you placed your order and forgot to leave a note at checkout, you are able to log into your account and enter a note post checkout. Please note that personalized orders get made and pushed into production very quickly, so if you leave a note post checkout, we can not guarantee that we will see it before the item goes into production.
What is Caden Lane's privacy policy?
This privacy policy (“Policy”) describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our Policy also describes the choices you can make about how we collect and use your information. By providing your personal information to Caden Lane, you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information.
How to tell if Caden Lane has changed?
You can tell if the Policy has changed by checking the “Last Updated” date that appears below and that will be the date on which the new Policy becomes effective. You may exercise your choices about how we collect and use your information consistent with this Policy at any time. If you have any questions about our Policy, please contact us as described in the section below entitled, "How do I contact you?"
How long does it take to receive mail from Caden Lane?
It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Caden Lane. If you change your mind, you can start receiving promotional communications from us again by contacting Caden Lane Customer Service.
Why do we share information with Caden Lane?
We may share your information to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Caden Lane and others.
Is Caden Lane a general audience site?
We will never knowingly request or collect personal information online from anyone under the age of 13 without prior verifiable parental consent. Our Website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to orders@cadenlane.com or phoning us at 210.687.1919.
Does Caden Lane want to hear from you?
Caden Lane wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting us as described in the section below entitled, "How do I contact you?"
Does Caden Lane use cookies?
The Caden Lane website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
How long does it take for Caden Lane to ship?
Personalized Items: All personalized items typically ship within the 1-2 week timeframe. Due to COVID restrictions, some items occasionally take a few days longer. We appreciate your patience and understanding, everyone is working as fast as they can. Caden Lane uses UPS and USPS for most shipping.
Do you need a signature for a Cadenlane order?
Items ordered together may not arrive in the same box since some items are custom-made and may require extra care. Some orders may require a signature for delivery. If you would like more details or to inquire if your order may require a signature, please email orders@cadenlane.com.
Does Caden Lane ship UPS?
Caden Lane uses UPS and USPS for most shipping. Shipping charges are calculated automatically in the shopping cart depending on the total cost of your purchase. Caden Lane is not responsible for items lost, stolen, and/or damaged in transit.
Can you combine promotions at Caden Lane?
Please note our site-wide sales only apply to Caden Lane items and to retail orders, the discount will be reflected in your shopping cart. Promotions can not be combined, only one promotion is allowed at a time. Promotions can not be applied to previous orders and can not be combined with free shipping promos.
