How do I request a refund or replacement for my Drone?
Your refund and replacement requests can be made by sending emails to support.eu@dji.com or via DJI online support.
Can I get a refund for my DJI care?
DJI Care: DJI Care can only be refunded if the product covered by your DJI Care plan has been returned, and no service has been provided under the DJI Care plan. For refund of DJI Care, you must include the valid proof-of-purchase or receipt, poof of successful return of the aircraft and the S/N of the returned aircraft and gimbal.
What do I need to return when returning a product?
Hardware: If you are returning hardware, you must include the product (s), complete and standard accessories (includes but not limited to the charger, USB cable, user manual), the original manufacture packaging, valid proof-of-purchase (s) or invoice (s) and gifts to our designated address.
What happens if the price is wrong on the DJI online store?
If a pricing mistake occurs on the DJI Online Store, you agree that DJI will not be bound by that incorrect price, unless you have already been charged.
Can I return a drone?
The return policy for Drones is limited. If you crash it, you're most likely out of luck. But even if it isn't and you just want to take it back, you need to act fast. The return window can be as short as 14 days, and that's not exactly something retailers advertise.
Can I return my DJI drone?
You can request our Return & Refund Service: √ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product does not support return service if has been activated.).
Can you return a DJI drone to Best Buy?
“DJI and Best buy has made an arrangement for the Mavic Air 2 fly more combo to be returned to Best Buy, on a 365 program and to be exchanged for Mavic Air 2 s with full price credit towards the purchase of the Mavic Air 2 s Fly More Combo.
Can you return a used drone to Best Buy?
However, on Best Buy's website, it clearly states that drones over $200 can be returned with a restocking fee of 15%.
Is DJI blacklisted?
However the ban is largely symbolic as DJI is not a publicly-traded company. Consumers in the US can continue to buy and use DJI drones. In 2020, the Department of Commerce barred US companies from exporting products to DJI, which has been judged to be a national security threat by the Department of Defense.
How long do you have to return a drone at Best Buy?
Return and exchange periodsMember statusStandardBest Buy Totaltech™ membersMost products15 days60 daysActivatable Devices*14 days14 days
How do I return a quadcopter drone?
6:5912:47DJI Drone Return To Home Guide & Tutorial - YouTubeYouTubeStart of suggested clipEnd of suggested clipEven when the drone is landing.MoreEven when the drone is landing.
Does DJI come with warranty?
Although you can still enjoy DJI's standard product warranty without buying DJI Care, a DJI Care service plan can greatly reduce repair costs. Furthermore, if the repair costs are covered by a standard product warranty, the remaining balance on your DJI Care Service Plan will not be affected.
Does Best Buy accept opened returns?
The Best Buy open box return policy allows returns for a full refund as long as the items are returned in like-new condition, with all accessories and original packaging. Best Buy might deny a return or deduct a nonrefundable fee from the refund for missing package components.
What does return within 30 days mean?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Can I return something to Best Buy after 6 months?
Everything Else (like 99% of the stuff they sell) – 15 days for regular Best Buy customers. 30 days for Best Buy Elite members. 45 days for Elite Plus members.
Does Geek Squad do drone repairs?
If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or how the drone was manufactured. It could also be caused by dust, internal heat or humidity.
Can you refund DJI care?
DJI Care: DJI Care can only be refunded if the product covered by your DJI Care plan has been returned, and no service has been provided under the DJI Care plan.
How do I return DJI drone refresh?
Fill out an online repair request; Send your DJI product to the DJI Repair Center; Your DJI product is replaced/warranty is repaired; DJI ships your product back to you for free.
What is the standard DJI warranty?
DJI's standard warranty covers manufacturing defects and issues caused by manufacturing defects, as long as the drone is used within the stipulated guidelines. Each drone's component has its warranty period, ranging from 3 to 12 Months.
Does DJI come with warranty?
Although you can still enjoy DJI's standard product warranty without buying DJI Care, a DJI Care service plan can greatly reduce repair costs. Furthermore, if the repair costs are covered by a standard product warranty, the remaining balance on your DJI Care Service Plan will not be affected.
How long does it take to return a drone?
Any returns request submitted to our team within 10 days of receipt of delivery will be covered under our 10-day fly 'n' try program. We will return your drone and issue a full refund (less return shipping) if you choose to return it within 10 days of delivery receipt. Your return will not be subject to any restocking fee, so long as it is returned in the same condition you received it in. You will receive a 100% refund for your drone, minus return shipping costs and any shipping purchased at checkout.
How long does it take to cancel an Exo order?
You must contact us within 1 hour of placing your order if you wish to cancel. Any later than this, and the fulfilment process has already begun after which time we unfortunately can't stop the shipping process. EXO cannot guarantee cancelations, as our store is operated by a non-automated team of real people. Therefore, we urge all customers to be certain of your order before submitting your purchase. To request a cancellation LIVE-CHAT us with the widget in the bottom left corner. (Don't email!)
Can Exo drones be delivered to wrong address?
EXO Drones has no control over the shipping companies' conduct. If an order is delivered and is stolen, missing or delivered to the wrong address, please contact the shipping company for resolution . By ordering from exodrones.com, you acknowledge and accept this risk and agree that you will not hold EXO Drones financially liable or responsible should an item not be delivered.
Is drone shipping refunded?
Returns will be subject to a 15% restocking fee, unless otherwise stated by us. Any shipping purchased at checkout is non-refundable. Replacement guarantees are non-refundable unless you voluntarily return the drone. See warranties policy for more info.
Can you return an exo drone?
All EXO Drones items are subject to a 90-day returns window. During this time, you may choose to return your drone and receive a full or partial refund, depending on the condition of your drone. All returns are subject to a condition inspection prior to a refund. Returns labels will be issued to you, with all shipping to be paid by the customer unless otherwise stated. Items returned in a damaged condition determined to be at the fault of the user will receive a partial refund only, at an amount determined on a case-by-case basis depending on the severity of damages at EXO Drone's sole discretion.
Can you return a DJI drone?
Yes, DJI drones can easily be returned, like other items sold at Best Buy, they also have a 15 day period for return. If you are unsatisfied with your purchase, you must initiate the return within 15 days.
Can you return a broken drone to Best Buy?
It depends on how the drone broke. Best Buy will accept returns if the drone was broken upon opening the packaging of the drone.
Does Best Buy have a restocking fee for drones?
If the drone you are returning to Best Buy has never been opened and the packing of the drone is intact, its box has never been opened by you, Best Buy will not charge you any restocking fee.
Can opened drones be returned at Best Buy?
Yes, Best Buy will gladly take back the drone you purchased from them, even if the drone box was opened and the drone was used.
How long is drone mobile?
All DroneMobile subscription plans are sold in prepaid terms of 1 month, 1 year, 2 years, 3 years, or 5 years. All plan purchases are final and not subject to refund or reimbursement. As stated in Firstech’s Terms and Conditions and Warranty Policy, Firstech makes no warranty that DroneMobile services will meet your personal requirements or that network support provided by cellular carriers will always have coverage in your immediate area, thus in the event of these types of circumstances, a refund or reimbursement of prepaid fees will NOT be provided. Your cancellation of DroneMobile services prior to the end of your plan’s term does NOT entitle you to a refund of any prepaid fees.
Does Firstech issue refunds?
Firstech does not issue refunds for products purchased at authorized nor unauthorized retailers. If a product is found to be defective and/or malfunctioning and is within its warranty period, Firstech will only issue a direct or comparable replacement for the defective unit. No monetary compensation can be offered with any warranty claim. Customers who would like to return their purchases, must consult with their original place of purchase, and are subject to that retailer’s return, refund, and exchange policies. Firstech is not responsible for labor charges paid during warranty or troubleshoot- ing work at authorized or unauthorized dealers.
What is a 30 day warranty?
Products not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occurs from a defect in the product an exchange or store credit will be issued.
What is a FPV camera warranty?
FPV Cameras. FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.
How long does it take to get a refund from GetFPV?
GetFPV reserves the right to inspect the RMA package before issuing a refund. GetFPV Select Members get an additional 15 days all the time. Total 45 days if purchased made on or before August 31, 2019, and 30 days for purchases made after August 1, 2019.
Does GetFPV have a warranty?
Batteries produced and sold by GetFPV carry a (15) day warranty covering dead on arrival (DOA) and manufacture defect s. Excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage.
Does GetFPV have a return policy?
Ready-to-Fly drones built and sold by GetFPV carry a (15) day return policy. In the occurrence of a malfunction, GetFPV will repair or replace it with an original or similar model. If a replacement model is not available a store credit may be issued instead. GetFPV holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse. GetFPV recommends inspecting all RTF’s thoroughly before supplying battery power.
Does GetFPV offer refunds?
GetFPV does not offer a refund on Premium Technical Support services purchased. However, the value remains in Premium Technical Support can be used as a payment method (same as GetFPV giftcards).
How long does it take to return a DJI?
1. The product is not originally purchased from the DJI Online Store. 2. The product is returned beyond 14 calendar days of the date the product is delivered to your address; 3. Products and/or product labels, serial numbers and packaging show wear, damage, or signs of tampering or alteration. 4.
How to refund DJI?
Should DJI reduce its price on any DJI product within 7 calendar days from the date you receive your product, feel free to contact the DJI at http://www.dji.com/contact to request a refund or DJI credits of the difference between the price you have been charged and the current selling price. To receive the refund or DJI credits you must contact DJI within 7 calendar days since the day the price is changed. Please note that this excludes any limited-time price reductions, such as special sales event (such as Black Friday and Cyber Monday) and offers advertised as limited in quantity.
What are the criteria for a return?
Any returned item for such refund or replacement must meet one of the following criteria: 1. The item has manufacturing defects; or. 2. The item has no manufacturing defects, shows no wear or damage, unaltered from their original state, and in a condition that permits us to resell them.
Can DJI change prices?
DJI reserves the right to change prices for products displayed on the DJI Online Store pages at any time without notice, and to correct pricing errors that may inadvertently occur. If a pricing mistake occurs on the DJI Online Store, you agree that DJI will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or made in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price, or cancel your order without any cost on your side.
Can I get a refund from DJI Care?
DJI Care: DJI Care can only be refunded if the product covered by your DJI Care plan has been returned, and no service has been provided under the DJI Care plan. For refund of DJI Care, you must include the valid proof-of-purchase or receipt, poof of successful return of the aircraft and the S/N of the returned aircraft and gimbal.
When does BestBuy return holiday?
Holiday return policy is in effect for all purchased made through December 31. You have until Jan 15, 30, etc depending on your BestBuy rewards status
Did Phantom 4 return?
i returned a phantom 4 back when it first came out. i had flown it several times. they just opened it to make sure it was there, which i had to help them because they were clueless about the product itself and it's packaging. return went smooth, no issues at all.
Refunds
- All EXO Drones items are subject to a 15-day refund window. During this time, you may return your drone or accessory if it is in like-new condition. All returned goods will be inspected before the refund is issued, taking up to 10 days for inspection. Return shipping costs are paid by the customer, unless otherwise stated. Any item damaged by fault...
Damages
- If an item is damaged upon delivery, or is damaged due to malfunction, you must contact us within 15 days with photo proof. Outside of 15 days, EXO will not replace the item for damages incurred during transit. Damages that occur at the fault of the user are not covered by EXO. All item malfunctions are covered by EXO's standard 1 year manufacturer warranty. All damaged ite…
Delivery Missing/Not Received
- Once the item has left our warehouse and is in transit to your address in the courier companies' possession, it is the responsibility of the shipping company to ensure delivery. EXO Drones has no control over the shipping companies' conduct. If an order is delivered and is stolen, missing or delivered to the wrong address, please contact the shipping company for resolution. By orderin…
Cancellations
- You must contact us within 1 hour of placing your order if you wish to cancel. Any later than this, and the fulfillment process has already begun after which time we unfortunately can't stop the shipping process. EXO cannot guarantee cancelations, as our store is operated by a non-automated team of real people. Therefore, we urge all customers to be certain of your order bef…
incorrectly Entered Address
- You are solely responsible for ensuring all address details are correctly entered. EXO does not guarantee that the destination address can be changed once the order is placed. Orders where the customer has entered the wrong address are not liable for refund if not received. Please ensure all address details are correctly entered before finalizing order payment.
Exceptions
- Any items ordered via pre-order, i.e. if the order is accompanied by a "ships out x day of x month", then you will be able to cancel your order for up to 24 hours before the shipping date. After this time, our team has begun packaging and fulfilling all pre-orders.