Can you return used candles to Yankee Candle?
What items cannot be returned. Yankee candles do accept the return of all available if the customer isn't satisfied with their products but some products cannot be returned such as a completely burnt candle. But a used candle can be returned if the customer isn't happy with the product.
What is the policy for return?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Are no returns policy legal?
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
Can you exchange lotion at Bath and Body Works?
100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn Stores in the US for a full refund, subject to the terms of our Return Policy.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can shops refuse to give you a refund?
The shop's 'rules' are irrelevant. If goods aren't faulty, you CAN'T return them. Unless the shop's 'rules' allow it, or it was bought online. Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you've merely changed your mind.
How do you politely say no return?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.
What items are non refundable?
Non-Returnable ItemsPerfumes and Fragrances.Skin Care Products.Makeup and Nail Care Products.Personal Grooming Products.Aromatherapy and Massage Products.Vitamins and Supplements.Medical Supplies and Equipment.Dental Care Products.More items...
Can you return a product if you don't like it?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What do you do with old Bath and Body Works candles?
1. Make beautiful bathroom apothecary jars.Use them for small, sealed food items. ... Place craft accessories to display and use. ... Use them as table centerpieces. ... Place all your makeup brushes in them. ... Store all your hair accessories.
What is return abuse?
Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Customers may also abuse refunds by faking returns/receipts, or reselling merchandise.
Can you return Bath and Body Works items without a receipt?
If you don't have your receipt, don't worry, you can still return your item. You should just know that you will need to provide your government-issued ID. The Bath and Body Works return policy (as do most stores) requires your ID to be scanned for the purpose of preventing return abuse.
What is a reasonable refund policy?
Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
Can I return an item after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How do I make a return policy?
8 Best Practices For A Great Ecommerce Returns Policy:Don't hide your policy. ... Never (ever, ever, ever) copy and paste. ... Use plain English. ... Avoid the scary stuff. ... Outline what they can expect from you. ... Set expectations for your customer. ... Educate your staff. ... Be prepared to eat the cost of your mistakes.
What makes a good return policy?
A concise and clear return policy gives consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. If a retailer doesn't give this guarantee, then consumers often become suspicious and avoid buying the product.
Is shipping cost refundable?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can you return an item that is not in its original condition?
To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
How to return a candlelite?
You may begin this process by contacting our customer support team via the Contact Us link, selecting the corresponding topic from the subject drop down and including your order number and the return reason in the comment box. If your return is accepted, we’ll send you instructions on how to proceed in the return process. Items sent back to us without first requesting a return will not be accepted.
Can you return a product that is used more than 50%?
Products used more than 50% cannot be returned or exchanged. If you believe the item is defective, contact our customer support team. If the item is deemed faulty, a replacement item will be shipped to you or you will be provided with store credit. Unfortunately, we cannot accept returns on sale items or gift cards.
How long does it take to get a refund from a restocking fee?
Refunds will only be made to the original payment within 7-10 days of our receipt of the return.
What to do if your order is lost in transit?
If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method that customer selected on the original order.
Can you return an item that has been used?
If an item has been used, we are unable to accept its return.
Can you return items that have been damaged by use?
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra product. These ‘extras’ must be included with your return to qualify for a full refund.
Can you return unused items to a manufacturer?
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included . For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Can you return a promotional item?
When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.
Do you charge a restocking fee for unauthorized returns?
We do charge restocking fee for the unauthorized returns. There is no restocking fee for Authorized returns of unopened, unused, and untested items. Authorized Items are subject to %15 restocking fee. No refund will be issued for the items which are returned back to us without a RMA. This means that an item must be in sellable as new condition. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened products.
Return Policy
CandleScience stands behind the products we sell. If you're in any way unsatisfied with your order, we’ll do everything we can to make it right. If you still need to return anything, we offer hassle-free returns with a sixty (60) day guarantee for all of our products.
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Does Yankee Candle accept returns?
Yankee Candle accepts returns for all available products under its Happiness Guarantee that allows any customer to change their mind about the purchase they made. If you want to return a candle, fragrance, candleholder, or another item, you can opt for a refund or an exchange.
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Can you sue Yankee Candle?
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Can You Return Personalized Products to Yankee Candle?
Yankee Candle also allows returns of personalized products. If you bought a personalized candle and want to return it, you can send it by mail. To return your item, mail it to: