Are all parts/products eligible to be returned?
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS. The following parts or products are NOT RETURNABLE for whatever reason: Service Manuals (unless they are sealed and in their original condition); NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.
What happens when I return a part?
Once the returned part (s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item (s) you ordered. You will receive a "credit approved" e-mail the day your refund is processed.
What is the return policy for cores?
Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to CarParts. com.
Can I return a service manual or electrical parts?
Service Manuals (unless they are sealed and in their original condition); NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason. In order to obtain a Return Merchandise Authorization (RMA) number, please complete an Online RMA Form or reach out to our customer service team via Live Chat.
Where does CarParts com ship from?
The company operates warehouses in LaSalle, Illinois, Chesapeake, Virginia, Las Vegas, Nevada, and Grand Prairie, Texas. It also has plans to open another distribution center in Jacksonville, Florida that is slated to open in the first quarter of 2022. CarParts.com ships its products via air or truck freight.
How long does it take to get parts from CarParts com?
Orders are usually processed for shipment within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States.
What is CarParts COM return policy?
90-Day Return Policy | CarParts.com. We accept authorized returns within 90 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
Can you return auto parts?
Returns must meet the following criteria, or your Advance Auto Parts return request will be denied: The item has to be in its original packaging and condition. It has to be unopened and uninstalled. It needs to include all the original materials that go with the product.
How trusted is CarParts com?
Overview. CarParts has a consumer rating of 3.07 stars from 856 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with CarParts most frequently mention customer service, order number and good work. CarParts ranks 26th among Auto Parts sites.
Does CarParts com sell OEM parts?
CarParts.com offers everything from bumpers to headlight assemblies and mirrors. Whether you're looking for OEM replacements or aftermarket upgrades, CarParts.com offers it all!
Does carparts com sell new parts?
With brand and factory-direct self-distribution, we offer a wide selection of new, quality auto parts for car repair, maintenance, and collision as well as accessories, and our catalog includes over 1 million products—all at extremely competitive prices.
How long does it take to get a refund from Advance Auto Parts?
Refunds will process back to the same payment method used for the original order within 7-10 business days.
Can you return opened items to Advance auto?
With Proof of Purchase Return or exchange any item with original purchase receipt within 45 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied.
Can you return opened parts to AutoZone?
To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
What is NAPA Auto Parts return policy?
NAPA Online believes in customer satisfaction. Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return: Any new item in original packaging and condition. Any used core, as long as it is shipped in the box that contained the new product.
Can you sell car parts to AutoZone?
'. AutoZone buys car parts such as motor oil, old batteries, gear oil, and oil filters as part of the company's reprocessing program. You will be given a 10$ gift card that you can utilize to buy other car parts.
Does CarParts com sell new parts?
With brand and factory-direct self-distribution, we offer a wide selection of new, quality auto parts for car repair, maintenance, and collision as well as accessories, and our catalog includes over 1 million products—all at extremely competitive prices.
How do I get ahold of CarParts com?
Call our Returns Desk at 1-866-529-0412 and select Option #3. Ask for an RMA number and instructions on returning your core.
Is Carpaets com legit?
Yes, it is. While you'll be able to find some negative reviews for CarParts.com, you'll also be able to find some good ones and a company that attempts to reach out to customers who have a problem.
How good are Rockauto parts?
Overview. Rock Auto Parts has a consumer rating of 2.99 stars from 23 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Rock Auto Parts most frequently mention customer service problems. Rock Auto Parts ranks 105th among Auto Parts sites.
How to return a part number?
1. File online – Provide your order number, name, email address, phone number and the part number you wish to return, along with an explanation as to why the part is being returned. If you do not have your order number (or P.O#), please indicate when your order was purchased and the full name you used upon ordering. 2.
How long does it take for a return freight charge to be refunded?
Refund Processing. Refunds normally process and credit within 2-3 business days of the warehouse receiving your part.
How long does it take for a credit card to reflect back on your account?
If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account. Some products have a core charge associated with them. A core is some portion of a part that can be recycled or reused by its manufacturer.
Can batteries be returned if they are plugged in?
Batteries with acid, painted parts, modified parts, and electrical parts are not returnable if they have been plugged in or unsealed for any reason. Return Procedure. In order to obtain a Return Merchandise Authorization (RMA) Number, complete an online RMA form or call the Returns Desk. 1.
RETURNS POLICY
If you no longer require any goods that we have delivered, we are happy to offer you an exchange or full refund provided that the goods are returned to us in their original and unused condition (including original packaging) within 28 days of delivery.
CANCELLING AN ORDER
Under the Distance Selling Regulations you have the right to cancel your order any time before dispatch, or within seven days of receiving your goods. Please contact our Customer Service Team if you wish to cancel your order.
RETURNING SPECIAL ORDER ITEMS
Goods that are not normally held in stock by us and are therefore ordered specifically as per your request are classed as Special Orders. All Special Orders are non-refundable except at our sole discretion.
SENDING GOODS BACK TO US
You may return goods to us via any appropriate method you choose, however we do recommend using a trackable service so that you can obtain proof of postage. When returning goods please ensure they are securely packaged as we cannot be held responsible for lost or damaged returns.
How long is a warranty on a product?
For products not covered by a manufacturer’s warranty, we provide a limited warranty of 90 days for defective products from the date the product is received by the original purchaser or installer, unless otherwise specified at the time of purchase. The warranty only covers a replacement for a defective part unless such a replacement cannot be ...
What happens if a warranty becomes invalid?
If any provision of a warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in the Warranty Coverage Policy are the customer’s sole and exclusive remedies.
What is a manufacturer's warranty?
The manufacturer’s warranty shall be the exclusive remedy for any product defect or failure. Please refer to the manufacturer’s instructions to ensure that you can take advantage of your product’s warranty. Some manufacturers require you to register your product in order to activate its warranty.
How to contact a warranty team?
The warranty is subject to the General Warranty Limitations below. If something goes wrong with your product, please contact our Warranty Team at 1-866-529-0412 and select option #3 in menu. To have a replacement shipped to you. Please have your order number ready to ensure timely processing.
Can you return a package without an invoice?
Returned items without an original sales invoice or without the RMA numbers will NOT be accepted. Please refer to our Return Policy for more details. The warranty does not cover lost or stolen packages. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company.
Does warranty cover replacement?
The warranty only covers a replacement for a defective part unless such a replacement cannot be obtained. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will only be processed if it meets the following terms and conditions:
Do you need a prepaid shipping label for a return?
A prepaid shipping label will be issued for all returns due to warranty claim. All warranty claims must be accompanied by the original sales invoice. In addition, all returned items must have the RMA (Return Merchandise Authorization) number written outside the shipping box prior to return.
