cariloha mattress return policy

Does Cariloha have free returns?

Try any of Cariloha's comfortable, sustainable bamboo mattresses for a minimum of 30 days and, if you don't fall in love with them, you can return or exchange it within 100 days from the date of delivery. The 100-Night Free Trial limits each customer to using the sleep trial one time.

Does Cariloha have a warranty?

1-Year Limited Quality Warranty If your Cariloha products are defective due to faulty workmanship or materials, Cariloha warrants that, at Cariloha's option, it will replace or repair the product.

Can you wash Cariloha mattress cover?

We recommend that you wash your Cariloha products in cold water using a cold-water detergent and no fabric softener. Also, tumble dry on low heat.

Is Cariloha ethical?

Best Textile Variety: Cariloha Classic Bamboo Sheets All Cariloha bamboo products are OEKO-TEX-certified and come from the company's 10-square-mile bamboo farm in the hills of the Sichuan Province in China that uses 0 pesticides.

How long do Cariloha sheets last?

between 1 and 5 yearsCare and Cleaning. On average, sheets last between 1 and 5 years, depending on the quality of the materials. Cariloha Sheets are fairly durable when properly cared for.

Do Cariloha sheets shrink?

Yes, they do shrink a little bit. Generally, it is quite common for bamboo materials to shrink after the first wash. However, Cariloha definitely considered that factor, and that's why all of the sheets come a little bit looser. By doing so, the post-wash shrinkage will only make them fit your bed better.

Does a bamboo mattress need a box spring?

Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the bamboo memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring will also work.

Can I use oxiclean on bamboo sheets?

How Should I Remove Stains from Bamboo Sheets? Stains can be treated with a mixture of 1-part vinegar to 4-part water. Apply the mixture to the stain and let it sit for a couple of hours. Alternatively, you can use a detergent-like Oxiclean on the stain.

Should you wash Cariloha sheets before use?

To finish drying, line dry them by stretching them out. This simultaneously dries the sheets at a gentle temperature and flattens them, contributing to the softness. Wash and dry your sheets every 2-3 weeks to avoid heavy build up of dead skin, oils and insects that will stiffen and damage your sheets.

Is Cariloha made in China?

Facts from the Farm Our official Cariloha Bamboo Farm stretches across the green hills of the Sichuan Province in China and is a 10 sq/mile sustainably run bamboo farm.

Is Cariloha made in the USA?

Cariloha bamboo clothing is screen-printed, tagged and embellished in the USA. Cariloha's proprietary processes allow us to produce more bamboo products at greater quality, scope and depth than anyone else, ensuring that our bamboo goods and fabrics have better shape, structure and style.

Are Cariloha sheets made in China?

Cariloha Resort Bamboo Bed Sheet Set The pocket depth of the elasticized bottom sheet is 18 inches. The sheets are made in Turkey. Made from 100% bamboo-derived viscose with a 400 thread count and a sateen finish.

Can you wash a mattress cover in the washing machine?

It's best to treat your beloved sleep protector with some TLC—set your washing machine to “delicate” or “gentle” to ensure your mattress encasement is thoroughly washed without being put through the (literal) wringer.

Can you put a mattress protector in the washing machine?

Most mattress protectors can be machine washed. Just make sure you check the instructions first.

How do you clean a bamboo mattress protector?

The Bamboo Mattress Protector is machine washable in cold water and can be dried on a low setting. Bleach and fabric softener should not be used, nor should it be ironed.

Can I wash a waterproof mattress protector?

Place your Waterproof Mattress Protector or Deep Pocket version in the washing machine with eco-friendly laundry detergent. Use the gentle/delicates or low setting on your washer with cold water. Remove promptly from your washer when the cycle is complete and place in the dryer on low (use dryer balls, if possible).

Mattress Return Policy

Try any of Cariloha’s comfortable, sustainable mattresses for a minimum of 30 days and, if you don't fall in love with them, you can return or exchange it within 100 days from the date of delivery. The 100-Night Free Trial limits each customer to using the sleep trial one time.

Comfort Base Return Policy

During the first year, Cariloha will repair or replace at no cost to the original purchaser any unexpected manufacturer defects, including all authorized labor and transportation costs. For more details regarding the manufacturer’s warranty, please visit our warranty page.

Bed Sheet & Pillow Return Policy

If you’re not completely in love with your Cariloha bed sheets or pillows, they’re eligible for an exchange or return with a proof of purchase. The exchange/return must be requested within 30 days of delivery, and the item (s) must be sent back to our Corporate Headquarters.

All Other Products

All other Cariloha bamboo product (s) are eligible for an exchange or return if the item (s) is still in its original packaging with a proof of purchase. The exchange/return must be requested within 30 days of delivery, and the item (s) must be sent back to our Corporate Headquarters.

1-Year Limited Quality Warranty

Cariloha bamboo products have a long history of excellent quality and reliability. Our 1-Year Limited Quality Warranty will help ensure that your product (s) last for their intended use and protect you from any rare and unexpected manufacturer defects.

How long do you have to return a Cariloha mattress?

Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

How to contact Cariloha customer service?

If you do see problems with our order, once it's received, please contact our Customer Service team at onlineservice@cariloha.com or give us a call at 1-800-884-5815, and we'll be happy to help resolve any issues.

How to contact Cariloha?

Within the eligible window, contact Customer Service team at onlineservice@cariloha.com, or give us a call at 1-800-884-5815 and have your order number ready (found on your invoice), or include it in your email message.

Can you return a Cariloha pillow?

If you’re not completely in love with your Cariloha bamboo pillow, it's eligible for an exchange or return with a proof of purchase. The exchange/return must be requested within 30 days of delivery, and the item (s) must be sent back to our Corporate Headquarters. Any to-or-from transportation handling and costs are the responsibility of purchaser.

Can you put a Cariloha mattress on a box spring?

Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the bamboo memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring will also work.

How long do you have to return a Cariloha mattress?

Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

What is a Cariloha mattress?

The Cariloha Mattress is compressed, rolled in plastic, in shipped in a box.

What is the fire retardant fabric on a mattress?

In order to comply with the Federal 1633 and 1632 requirements for fire retardant products, all our mattresses have a Fire Retardant Muslin fabric that is sewed around the mattress core and lies underneath the mattress cover. This Muslin fabric is made up of the following: 35% Fiber glass thread.

How long is the warranty on a mattress?

Our mattress has a 10 year warranty that covers manufacture defects which are detailed in our warranty. More info

How to clean a bamboo mattress?

If liquid is spilled on the mattress, remove the entire mattress cover immediately, use a dry towel to soak up the liquid from the mattress, and blow dry. Allow the area to air dry before covering again. Spot clean with mild detergent by hand only, do not soak or machine wash the bamboo memory foam. Rinse with warm water and dry at room temperature.

How long does it take for a Cariloha mattress to expand?

No waiting or curing is necessary. The mattress should fully expand in 24-72 hours.

Is Cariloha mattress soft?

You can sleep comfier, cleaner, and cooler on the Cariloha Mattress. The Cariloha Mattress cover is dreamy soft and optimally comfortable, as its made of heavenly plush viscose from bamboo. The mattress also relieves pressure and adapts to your body shape, alleviating pressure off the body’s main contour points. Cariloha's Signature Bamboo Comfort ™ bamboo charcoal memory foam prevents dust mites and repels odor by eliminating toxins and bacteria caused by sweat during sleep. Our Flex-Flow™ base foam helps improve airflow between you and the mattress to help you sleep cooler.

What is the warranty on a Cariloha mattress?

Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, Cariloha guarantees that this mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship, or structural defects, excluding the specific limitations contained herein.

What does it mean when your bedding is adjusting to your body?

This indicates your bedding is adjusting to your body to enhance comfort and should not be considered a manufacturer defect.

Does a limited warranty cover normal wear and tear?

These warranties do not cover normal wear and tear. The Limited Warranty does not apply under the following conditions and circumstances: • If the product is found to be unsanitary. • When product failure is due to causes other than defective workmanship or materials.

Does Cariloha have a warranty?

Cariloha warrants that this product is free from defects in workmanship and materials and will remain serviceable under normal use and service for the limited warranty period, from the date of delivery, subject to specific limitations and expectations subsequently set forth in the limited warranty. This limited warranty covers any deterioration in ...

Does Cariloha foam have a elasticity?

Cariloha does not warrant that this mattress is suitable for any medical conditions or that it will protect the user against bacteria, viruses or other organisms. Cariloha does not warrant against normal increases in softness of the foam material or a decrease in the elasticity of the foam material. Normal use will result in signs of routine aging.

Does Cariloha cover a mattress?

It also covers any physical flaw in the mattress that causes the material to split or crack despite normal usage and proper handling. Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, Cariloha guarantees that this mattress will be replaced or repaired at our option, without cost to you, ...

Does Cariloha foam mold?

Cariloha does not warrant against mold due to the fact that the environment the product is kept in once purchased is out of its control. Please note that visco memory foam, latex foam and polyurethane foam should never get wet or be kept in an environment with excessively high humidity.

How long can you return a Cariloha mattress?

Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

How long is Cariloha mattress warranty?

When you buy a Cariloha Mattress, it’s covered by our 10-year warranty. You can sleep soundly for the next 10 years.

What is Cariloha mattress?

The Cariloha Mattress cover is dreamy soft and optimally comfortable, as its made of heavenly plush viscose from bamboo. The mattress also relieves pressure and adapts to your body shape, alleviating pressure off the body’s main contour points.

How long is the warranty on a mattress?

Our mattress has a 10 year warranty that covers manufacture defects which are detailed in our warranty. More info

Does Cariloha mattress control body temperature?

Does the Cariloha mattress control body temperature? Our Cariloha Mattress helps control body temperature, the top layer of Signature Comfort Foam™ helps to keep the body at a more neutral temperature during sleep.

Can you put a Cariloha mattress on a box spring?

Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring are recommended.

How long is Cariloha mattress warranty?

All Cariloha mattresses are backed by a 10-year warranty, pretty standard among other online mattress companies.

How long do you have to sleep on Cariloha mattress?

Cariloha provides a 100-night risk-free trial on their mattresses. You must sleep on the mattress for a minimum of 30 days (their adjustment period) before initiating a return. You can start the return process by calling, emailing, or submitting the return form directly on the Cariloha website.

Why Avoid Cariloha?

If you prefer to sleep on top of the mattress rather than in it, Cariloha won't work for you. They use slow-responding memory foam so you sink into the mattress for a whole-body hugging feel.

How tall is the Bamboo Mattress?

The Classic Bamboo Mattress is 10" tall and the Resort Bamboo Mattress is 12" tall. Both models are constructed with varying layers of foam. Cover: Made with plush viscose from bamboo, it's soft and breathable. Top Layer: The first layer is made with their Bamboo Comfort™ memory foam.

What is the second layer of memory foam?

Second Layer: A layer of luxury memory foam adapts to your body's shape, effectively alleviating pressure points.

Is Cariloha breathable?

Say goodbye to sweaty nights. Cariloha mattresses are naturally breathable and moisture wicking. The all-foam construction is built to sleep 3° cooler than other foam beds.

Is Cariloha bamboo hypoallergenic?

Since 2007, Cariloha has been using eco-friendly bamboo to create a wide range of bedding items. Their mattresses sleep cooler than traditional memory foam beds. They also have reinforced edge support, and are naturally hypoallergenic. Try a Cariloha mattress for 100-nights risk-free, today!

How long does it take to return a Cariloha mattress?

Cariloha offers a 100-night trial period during which you can return the mattress or exchange it to try another one. They require trying the mattress for 30 days before initiating a return or exchange.

How long does it take for Cariloha mattresses to ship?

Cariloha mattresses come compressed, rolled in plastic, and shipped in a single box. Products are delivered via FedEx, and orders ship within 1 to 2 business days (though they do not ship on Saturdays or Sundays).

How tall is a bamboo mattress?

Mattress height: 12 inches. Good for: Back and combination sleepers. The Classic Bamboo Mattress is considered medium-firm. Its all-foam construction keeps it on the firmer side of the soft-to-firm scale.

What is Cariloha made of?

Cariloha offers products made with bamboo viscose or bamboo rayon, including bedding, clothing, and bath goods. They make and sell memory foam mattresses that feature a top layer infused with charcoal and bamboo textiles.

Is Cariloha a luxury mattress?

Because Cariloha is considered a luxury mattress made of sustainable materials, prices may run a bit higher than traditional spring coil mattresses.

Who is Cariloha's writer?

If you like Cariloha’s take on bamboo mattresses, there are more products from the brand to choose from, including cooling pillows, blankets, and clothing. Johanna Sorrentino is a writer, editor, and wayfarer.

Is Cariloha the same as Resort?

Cariloha mattresses. The two types of mattresses Cariloha offers are similar. In fact, they contain the same materials, but the Resort mattress adds 2 inches of thickness to the layers. Both mattresses feature durable foam layers of different densities.