WEBSITE RETURNS
- POLICY. • The Natori Company will only accept returns of items purchased on natori.com We cannot accept returns on items that were purchased elsewhere.
- PROCESS. 1) Click here to start your Domestic Return. ...
- EXCHANGES. The fastest way to exchange a product is to request a return in our Returns Center and to place a new order with Instant Credit.
Full Answer
What information will I need to proceed?
The gift receiver is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return.
Will the gift giver know that it has been returned?
The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the return if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.
What if I decide to spend more than the voucher amount?
Purchases exceeding the gift return amount are paid for with the store's normal check-out methods.
How will this return voucher work?
At the time a shipping label is presented, you are also presented with a unique instant gift return voucher code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code.
How much time do I get to return the items?
It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.