Is it hard to return a Casper mattress?
Casper has a straightforward and client-centric return policy. You purchase an item, start a trial period, and if you aren't satisfied with your product, you return it and get a refund. The trial period lasts 100 nights, but you can return an item after 30 nights.
Can I return a Casper mattress after 100 days?
Unfortunately, Casper does not allow any mattress returns after 100 days. If your mattress is defective, you might be able to exchange it with Casper's 10 year limited warranty.
How long do you have to return a Casper?
It can take the body 30 days to adjust to a new mattress, and mattress returns are available after the first 30 nights for up to 100 nights. Our bed frames have a 30 day return policy, but if you're purchasing a bed frame and a mattress, we'll give you 100 days to decide if you like it.
Can you get a refund from Casper?
You can return your Casper items for free and get a full refund during the trial period. Customers may return a maximum of two items of the same product type.
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
Can you return a Casper mattress to Costco?
Short Answer: Costco allows customers to return mattresses at any point after purchase. It includes traditional mattresses, memory foam mattresses, Casper mattresses, and even air mattresses. In addition, Costco has a 100% satisfaction guarantee.
What is the return rate for Casper mattresses?
What are Casper's return rates? Based on the educated guesses we've made as to the nature and magnitude of refunds and discounts, it appears that Casper's return rates have been somewhere in the 12-14% range, with perhaps a slightly upward trend over the 2017 to 2019 time frame.
Where do returned Casper mattresses go?
Returned Casper mattresses or other large items will be donated to a local charity or recycled. Charities will vary regionally. In certain localities, restrictions require us to recycle/dispose of the bed.
Can you return a Casper mattress to target?
The company honors that policy at Target and West Elm, and both retailers will arrange to have a mattress picked up if you decide to return it. “Sleep on it, lounge on it, dream on it—if you don't love it, we'll give you a full refund,” says Emma Frane, a Casper spokesperson.
Can I return my Casper pillow to target?
We believe you should actually sleep on a product to decide if you like it. So we give you 30 nights to test out certain Casper products in your own home. If you don't love it, we'll give you a full refund. Visit Casper's website for full warranty details.
How do I exchange Casper?
Should you decide to exchange your Casper mattress or furniture product, you can reach out to our Customer Experience team by calling +1 888-498-0003 within your trial period to facilitate a return.
How do I return a Sam's Club Casper mattress?
All mattresses can be returned to Sam's Club within 30 days of purchase, both in-store and online. Beds can be returned to the store without a receipt or if they have been used. Sam's Club accepts returns, but it does not accept returns of the physical mattress.
What is the return rate for Casper mattresses?
What are Casper's return rates? Based on the educated guesses we've made as to the nature and magnitude of refunds and discounts, it appears that Casper's return rates have been somewhere in the 12-14% range, with perhaps a slightly upward trend over the 2017 to 2019 time frame.
Where do returned Casper mattresses go?
Returned Casper mattresses or other large items will be donated to a local charity or recycled. Charities will vary regionally. In certain localities, restrictions require us to recycle/dispose of the bed.
Can you return a Casper mattress to target?
The company honors that policy at Target and West Elm, and both retailers will arrange to have a mattress picked up if you decide to return it. “Sleep on it, lounge on it, dream on it—if you don't love it, we'll give you a full refund,” says Emma Frane, a Casper spokesperson.
How do I return a Sam's Club Casper mattress?
All mattresses can be returned to Sam's Club within 30 days of purchase, both in-store and online. Beds can be returned to the store without a receipt or if they have been used. Sam's Club accepts returns, but it does not accept returns of the physical mattress.
How Does the Casper Return Policy Work?
Casper has a straightforward and client-centric return policy. You purchase an item, start a trial period, and if you aren’t satisfied with your product, you return it and get a refund.
How To Return a Casper Mattress Within Minutes With DoNotPay
DoNotPay can be your personal assistant for returning the uncomfy mattress or any other Casper product. We will take care of the entire process if you take the following steps once you sign up:
Need Help With Other Returns? DoNotPay Can Take Over
If you don’t want to exchange emails or talk to customer reps, you can choose a different return method—DoNotPay. We’ll act as your mediator in any tedious return process.
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View your recent orders, track shipments, print a shipping label, and more.
Returning a Mattress or Furniture?
Get in touch and we’ll remove the items from your home and give you a full refund.
100-Night Trial Period
Home trials have become a signature of bed-in-a-box mattresses, and Casper’s beds are no exception to this rule. Every Casper mattress comes with a risk-free 100-night trial, so you’ll have just over three months to test out your new mattress in the comfort of your home. The trial begins the day your bed is delivered.
How Do I Return?
Casper mattresses are sold widely in both brick-and-mortar stores and online at third-party retail websites, so keep in mind that the return procedures outlined below apply to mattresses purchased from Casper.com only.
Casper Exchange Policy
If you decide to exchange your Casper mattress, furniture or bedding, you can coordinate a return of the original product and place a new order for your replacement product.
How Does the Return Policy Measure Up?
Here’s a brief overview of how the Casper return and exchange policies compare to similar mattress brands’ policies in the industry.
The Fine Print
Casper’s customer service team is available seven days a week, so you can start your return at any time during the trial period. We recommend having your order number on hand before contacting customer service. Keep in mind that Casper products marked as final sale cannot be returned or exchanged.
What Are Other Customers Saying?
The return rates for Casper mattresses seem to be fairly low. As for those who do choose to return or exchange, most seem to have a positive experience.
Casper Product Returned To Costco
Casper products from Costco must be returned the same way they were purchased from Costco (online or to the original store) and are subject to Costco’s return policies. You can reach Costco’s Customer Experience team at:
Casper Product Returned To Target
Items purchased at Target must be returned to Target and are subject to Target’s policies.
Casper Product Returned To Amazon
Products purchased at Amazon need to go back to Amazon for return and reimbursement and are subject to Amazon’s return policy.
Casper Products purchased from Another Retail Partners
Casper products purchased from our Retail Partners must go back to the original retailer and are subject to their policies.
