What makes Chewy great:
- The customer care experience is unparalleled by any other major online pet retailer today. ...
- Low prices. ...
- A 365 day return policy.
- Free shipping on orders over $49.
- The autoship function helps you to save money and avoid running out of your cat’s favorite products.
What is the return policy for the products I order on Chewy?
Chewy has one of the most generous return policies on offer, allowing customers return their products within 365 days of ordering. They remove the stress out of ordering, meaning if you’re not 100% satisfied you can send your product back. That’s a load of time to send back something you are not satisfied with.
How long does chewy take to process returns?
Our return policy guides cover most major brands, such as: How Long Does Chewy Take To Process Returns? Chewy takes three to five business days to issue refunds for returns after they receive the items. The amount is fully refunded to the original payment method, even accounting for the shipping fees.
What is chewy’s prescribed medication policy?
The prescribed medication policy is overruled if you receive a wrong or damaged product. The items need to have the original box and packaging, and you have a full year (365 days) to return them if they are eligible for a return. Chewy doesn’t take title to returned items until they arrive at the fulfillment center.
Does chewy take the title of my refunded item?
At our discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.
How to order on Chewy?
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details.
How to pay with Chewy gift card?
To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN. You can also add or change any of the payment methods we accept at Checkout.
How to add items to Autoship?
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! To remove items: go to Manage Autoship and select your Autoship order.
How do I contact Chewy Pharmacy?
How can I reach Chewy Pharmacy? For questions about medications, our pharmacists are available at 1-877-977-3879 and rx@chewy.com . For questions about prescription food, we’re available 24/7 at 1-800-672-4399 and vetdiet@chewy.com.
How to pay with PayPal on Chewy?
To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to Chewy.com. To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay.
How to add a product to your cart?
Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.”. After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.”.
How long does it take for a pending charge to disappear?
The pending charge will disappear 24 to 48 hours after your order ships . There's no need to call or update anything online.
All You Need To Know About the Chewy.com Return Policy
The Chewy online retail store accepts mail-in returns of all unused and expired items and prescribed medication. The prescribed medication policy is overruled if you receive a wrong or damaged product.
How To Initiate a Return Request Following the Chewy Return Policy
You can start the Chewy returns process using any of the following options:
Sit Back and Let DoNotPay Request a Return for You
If you think that returning products is overly complicated, we feel you. That’s why we created a feature that helps people get the fastest item return experience.
How Long Does Chewy Take To Process Returns?
Chewy takes three to five business days to issue refunds for returns after they receive the items. The amount is fully refunded to the original payment method, even accounting for the shipping fees. If you’re asking for an exchange, you should receive it in one to three days.
Demand Your Refund From Chewy With Our Instant Chargeback Feature
If a company is stubborn and refuses to refund your purchase, DoNotPay has a solution. Use our refund feature by following the instructions below:
Did Chewy Wrong You? Sue Them in Small Claims Court!
You shouldn’t take injustice from big companies, especially when we offer you our assistance. We can help you sue anyone in small claims court by:
Wait! DoNotPay Can Help You in Many Other Ways
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
How to order on Chewy?
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details.
How to pay with Chewy gift card?
To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN. You can also add or change any of the payment methods we accept at Checkout.
How to change autoship frequency?
To change how often your Autoship arrives, click the “Change” link in the Frequency section. Select your preferred frequency from the dropdown menu. Updating your frequency will not affect the date of your next order. The frequency of your Autoship orders will change after your next order date.
How to add items to Autoship?
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! To remove items: go to Manage Autoship and select your Autoship order.
How long does a pet's medication stay in a cooler?
We use insulated coolers to ship refrigerated medications. These coolers keep your pet’s medication at a safe temperature for up to 72 hours. If you order a refrigerated medication over the weekend, it will ship on Monday. We pack your order right before shipping to keep items cool.
How long does it take for a pending charge to disappear?
The pending charge will disappear 24 to 48 hours after your order ships . There's no need to call or update anything online.
Can I autoship my pet's prescription?
Yes, if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications. If we do not receive a prescription, or if your prescription is expiring soon, one of our team members will reach out to your vet to obtain approval.
