How do I return an Oakley product?
Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging and we'll provide you with a complete refund.
What is Oakley's return policy for prescription lenses?
Please follow the Product Return Procedures described below to ensure prompt credit. Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. Lenses will be replaced in the identical form, and prescription changes will not be accommodated.
What is Oakley's return policy for packages lost in transit?
Oakley Customer Care is not responsible for any packages or products lost in transit Follow these steps to submit a return: Visit https://luxotticacustomercare.com/oakley/returns and complete our online return request form.
Can I return or exchange my Oakley gift card?
Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded.
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What is Oakleys return policy?
PRODUCT RETURN PROCEDURES If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items).
Can you return Oakleys without receipt?
Oakley Return Policy Make your return within 90 days of making your purchase. Provide a receipt or anything else that shows you made a valid purchase. Read the disclaimer at the bottom of this page before making your return.
Are Oakley Custom Sunglasses returnable?
No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
Can I exchange Oakley sunglasses?
Satisfaction Guaranteed If for any reason, you are not satisfied you can decide to return any product purchased on Oakley.com within 30 days of receipt of shipment, please call 1 (800) 403-7449.
How do I return my Oakley order?
Satisfaction Guaranteed Your satisfaction is guaranteed. If for any reason, you are not satisfied you can decide to return any product purchased on Oakley.com within 30 days of receipt of shipment, please call 1 (800) 403-7449.
How long do Oakley refunds take?
Our customer care team will initiate a Return authorization on your behalf. Once we receive your product, we will provide you with full credit within 14 days. Proof of purchase is needed for a return.
Are Oakley sunglasses warranty?
EYEWEAR WARRANTY POLICY All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley's warranty program does not cover scratched lenses.
How can you tell if they are real Oakleys?
Yes, all Oakley sunglasses have a serial number on the inner temple. The serial number should have 7 numbers or letters. Fake pairs usually feature a 3-digit number on the temple tips or temple.
Is Oakley Standard Issue legit?
Oakley® Standard Issue is a dedicated division within Oakley, Inc. that is committed to serving the specific needs of the U.S. Military, Government, Law Enforcement, Firefighters and EMS professionals. Oakley's partnership with the U.S. Armed Forces began in the 1980's.
Can you return Oakley sunglasses to Sunglass Hut?
If your newly purchased sunglasses don't turn out to be what you're looking for, you can return them for a full refund. You have 30 days from your original purchase date to return your unwanted sunglasses, and it typically takes 3–5 days to process your refund.
Can you return Oakleys at Sunglass Hut?
EASY RETURNS And we totally understand. If you're not thrilled with your purchase, you've got 30 days from the original purchase date to return your purchased sunglasses in original condition to Sunglass Hut for either a full refund or an exchange. You'll just need your proof of purchase and original packaging.
Does Oakley have military discount?
Oakley serves the greater military community through exclusive discounts available to Veterans Advantage members who are VetRewards subscribers. Oakley is a Veterans Advantage military verification services partner for checking its customer's eligibility for its military discounts and offers, beginning in 2020.
Do Oakley sunglasses have a warranty?
OVERALL EYEWEAR WARRANTY POLICY All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley's warranty program does not cover scratched lenses.
Can I return sunglasses to Sunglass Hut?
If you're not thrilled with your purchase, you've got 30 days from the original purchase date to return your purchased sunglasses in original condition to Sunglass Hut for either a full refund or an exchange. You'll just need your proof of purchase and original packaging.
How do I cancel my Oakley order?
How Do I Cancel an Oakley Order on My Own? Log into your Oakley account and select Cancel Order if your lenses have yet to be processed. Oakley customer service can be reached at 1-800-525-4334. You can email Oakley Customer Care directly at standardissue@oakley.com.
Is Oakley publicly traded?
Oakley Inc., whose pricey sports sunglasses grace the noses of grungy surfers and Olympic athletes alike, saw its stock rise 18% on Thursday in a strong debut as a publicly owned company.
Does Oakley Give Full Refunds?
Yes. Oakley will give a full refund upon return of a properly packaged item after all of the proper requirements have been fulfilled.
Can I Return an Oakley Product After Use?
Yes, you may return an item after use. It must fulfill all the requirements and be in good condition.
How Long Do Oakley Refunds Take?
Oakley refunds can take up to 15 days to complete. Once payment has been verified, leave 5 business days for the amount to arrive in the proper acc...
How long is Oakley's warranty?
All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
How to contact Oakley Standard Issue?
To minimize processing delays, please contact Oakley Standard Issue at 1-800-525-4334 to received priority service in processing the redo.
Does Oakley cover defects?
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
Do Oakley goggles have a warranty?
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Does Oakley warranty cover scratched lenses?
All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.
Does Oakley warranty apply to shoes?
This warranty does not apply to shoes used outside of the United States.
Can you return an Oakley product?
If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakleysi.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items).
Can you redeem a gift card on Oakley?
Oakley Gift Cards can only be redeemed on Oakley.com and not in any other authorised retailer. Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded.
Can you return an Oakley product?
Your satisfaction is guaranteed. If for any reason, you are not satisfied with an Oakley product you bought in the last 100 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items). Returns must be shipped back within 100 days of receiving your items. Custom items are not eligible for returns. Shipping costs will not be refunded. Oakley Customer Care is not responsible for any packages or products lost in transit
Does Luxottica charge for missing box?
Luxottica reserves itself the right to charge a fee for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Is Switzerland outside the EU?
As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in Italy. Please do NOT send returns to the Switzerland or Norwegian addresses unless you are a resident of that country or it will be returned at your expense.
About Oakley Exchange Policy
The item purchased with the original purchase receipt can be exchanged within 45 days of purchase. As stated in the Oakley Return and Exchange Policy, there are various restrictions and regulations that must be followed while returning goods.
What is Oakley Refund Policy?
There is usually a question about the refund after returning goods. The refund process will begin after the returned products have been verified. A refund amount will be issued in the original form of the payment. Refunds are only given when the items are in their original condition.
OAKLEY CUSTOM FREQUENTLY ASKED QUESTIONS
It varies depending upon the product ordered and the time of year but it takes approximately 7 business days to assemble your custom order to your chosen specification and then it is passed to our international shipping team to get it on route to you.
FAQ – HOLIDAY SUPPORT
Keep this detail in mind when making your order with pickup in Store or Same day delivery service.
