How to contact Claire's customer service?
Can you return unsealed earrings?
About this website
Can you return something if you bought it online?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
What is the return policy at Claire's?
We will gladly accept returns and exchanges in our stores within 60 days of purchase with original receipt, tags and packaging. If you purchased items online at claires.com, you may return them to us by following the instructions on the back of your invoice, also detailed below.
Does Claires have free returns?
Our merchandise can be returned or exchanged in our stores within 60 days in its original condition, including all tags and other item packaging, for a full refund.
Are earrings returnable?
Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear. Perishable items: such as food and flowers.
How old do you have to be to work at Claire's?
least 16 years oldIn order to be a Sales Associate at one of our stores you must be at least 16 years old.
How long is Claire's refund?
within 30 daysPayment will be refunded within 30 days, but in most cases, this will be sooner. (Please note that refund times are dictated by your card issuer and are outside of our control).
Can I return sale items to Claires?
All we ask is that you return it in its original and unspoilt condition together with your order summary within 28 days, either in-store or by post. We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery. Refunds will be made through the original payment method.
What was Claire's called before?
Fashion Tress IndustriesClaire'sFormerlyFashion Tress Industries (1961–1973) Claire's Accessories (1973–1997)ProductsAccessories, jewelry, and cosmeticsRevenue−US$1.403 billion (2015)Operating income−US$14.6 million (2015)Net income−US$236.4 million (2015)11 more rows
Does Claire's replace lost earrings?
What can I do?" There is an excellent chance that we can replace it. However, we will need the earring you still have returned to us to create match. We will charge you 50% of the current cost of the pair plus $7 shipping and handling. You can arrange this by phone or email.
Can you return Jewellery?
Contact the jeweller straight away and report the problem. If you bought the jewellery locally, visit the jeweller. Take the item, the packaging (if possible) and any proof of purchase with you. If you cannot take the item back to the shop, either phone or write to the trader who will normally ask to inspect the item.
Do I have to pay postage to return faulty goods?
Who pays postage for returns? The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).
Can you return earrings Pandora?
A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
How to contact Claire's customer service?
If you receive an incorrect item, or damaged merchandise, please contact claires.com Customer Support by calling 1-800-804-7194, or emailing customersupport@claires.com. Returns In Store: You may choose to return or exchange your merchandise at a Claire's store near you.
Can you return unsealed earrings?
In interest of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.
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How to contact Claires?
If you have any questions about Orders, you may contact us by email at customersupport@claires.com or phone at 1-800-804-7194. Customer Support representatives are available to answer your questions daily from 7am-10pm CST.
How old do you have to be to order from Claire's?
Please note that Claire’s doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions. To be eligible to complete an Order, you must be at least the age of majority where you reside (18 years old in most states). 3. Pricing and Sales Tax.
Can you use a gift card at Claire's?
Gift Cards. You may use a gift card issued by Claire’s as a payment option. Should the gift card cover the full amount of the Order, including shipping and sales tax, the gift card will cover the full payment and you will not be separately charged.
Can you use a coupon code on an order?
When using a coupon or promotion code, only one can be applied to your Order at a time. Once the code is applied, the subtotal of your Order will be adjusted. If it is a shipping promotion, as long as the correct shipping method is selected, the cost of shipping will adjust.
Can I change or cancel my order?
Once your order is submitted, we begin processing it immediately. During this time we cannot add or remove items, or otherwise modify or cancel your order.
How do I Buy Online, Pick Up In-Store?
It's as easy as 1, 2, 3! Shop your fave items online, swing by the store, and pick up your order in 2 hours or less. To place an order, select your location and choose "Pick-Up" as your delivery method in the shopping bag. When your order is ready for pickup, you’ll receive a notification via email.
What are the benefits of creating a Claire's account?
Creating a Claire’s account makes your online shopping experience easy and fast. You’ll be able to:
What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, and Claire's Gift Cards. We do not accept Discover card or American Express prepaid debit cards.:
How do I enroll in Claire's subscription boxes?
Signing up for Cdrop is super easy! Just click “Subscriptions” on Claires.com. Next, choose between a one-time box or a recurring quarterly subscription. You can also purchase subscriptions for multiple Cdrop boxes.
How can I get in touch with Claire's?
If you have a question about shopping and orders placed on our website, you may reach customer support by email at customersupport@claires.com or phone (1-800-804-7194). Customer Care representatives are available to answer your questions daily from 8:00am - 7:00pm CST Monday - Friday & 10:00am - 6:00pm CST Saturday and Sunday.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
How long does it take to return an item in the UK?
Old items can be returned up to 28 days from the date of purchase in the UK and 15 days from the date of purchase in the Republic of Ireland. When returning an old item, proof of purchase of a new item must be provided by means of a receipt. This service only applies to householders, business customers are excluded.
Can Claire's promotions be applied to previously ordered items?
Offers or promotions cannot be applied to previously ordered items. Offers with a spend threshold exclude delivery charges. All items are subject to availability at time of order.
Can you use multiple gift cards at Claire's?
Stores can accept multiple Gift cards as payment. Online - Only 1 Gift card can be used as payment for a single transaction. Please treat your Gift Card as cash, Claire's cannot be responsible for lost, damaged or stolen cards and cannot be replaced.
Can I use a Claire's gift card in the UK?
I.e. Gift cards purchased from the UK can only be redeemed in the UK stores.
Is Claire's liable for any modification?
You agree that Claire's will not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or any part thereof. Claire's also reserves the right to charge for use of the Site, in whole or in part, and to change its fees from time to time in its discretion.
How to contact Claire's customer service?
If you receive an incorrect item, or damaged merchandise, please contact claires.com Customer Support by calling 1-800-804-7194, or emailing customersupport@claires.com. Returns In Store: You may choose to return or exchange your merchandise at a Claire's store near you.
Can you return unsealed earrings?
In interest of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.
Introduction
Order Acceptance and Billing
Pricing and Sales Tax
Payment Methods
Gift Cards
Discount Codes
Shipping and Pick Up In-Store
Cancellations
Returns and Exchanges
- General. Subject to any applicable Additional Terms, to be eligible for a refund on your Order, you must return the item within 60 days of receipt. Gifts must be returned within 90 days of receipt...
- In-Store Returns and Exchanges. If you order items online, you may return or exchange those items in-store. Items marked “Online Only” may be returned only by mail. You may be require…
- General. Subject to any applicable Additional Terms, to be eligible for a refund on your Order, you must return the item within 60 days of receipt. Gifts must be returned within 90 days of receipt...
- In-Store Returns and Exchanges. If you order items online, you may return or exchange those items in-store. Items marked “Online Only” may be returned only by mail. You may be required to show a go...
- Online Returns and Exchanges. We cannot process returns or exchanges via the Site for online Orders or in-store purchases. The invoice in your package will contain detailed instructions on how to r...
- Shipping Charges. Orders via the Site are not eligible for exchanges and will not result in a ref…
Promotions