Can I return Columbia online to outlet?
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition.
Can I return items to Columbia store?
With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
Does Colombia have free returns?
All orders over $99 can be returned free of charge within 30 days of your purchase. We provide you with a prepaid post label to cover the return shipping costs. This service is only valid for the original order, not on replacements.
Does Columbia charge for returns?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Does Columbia accept returns without tags?
The item(s) are full-priced items. Item(s) purchased under sale/discounts are not applicable for exchange. Your apparel/accessory must be in original and unworn condition, with all tags intact. Your footwear/equipment must be in original and unworn condition, with the original box in new condition.
How do you initiate a tax return in Columbia?
Online ReturnsA: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. ... A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF.More items...
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
How do I return an online purchase?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
How do I track my Columbia order?
How can I check the status of my order?Use our order status link to track your package. ... If you have an account click on "My Account" at the top of the page and click on "Order History". ... When your order ships out you will receive an email confirmation with your tracking number.More items...•
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
How do I track my Columbia order?
How can I check the status of my order?Use our order status link to track your package. ... If you have an account click on "My Account" at the top of the page and click on "Order History". ... When your order ships out you will receive an email confirmation with your tracking number.More items...•
Why does Columbia have a different return policy?
Because of the COVID-19 crisis, Columbia introduced a different return policy, limiting the returns to a store. The information provided on the company’s website is contradictory and not up-to-date, leaving customers confused about whether they can return online purchases to a store at this time.
How long can you return Columbia items?
Columbia’s return policy is generous, allowing you to return all items up to 60 days after purchasing them. To qualify for a return, all items must be: In original condition. Unworn.
How long does it take to get a gift card refund?
If you don’t have the original receipt, you can only get merchandise credit equal to the lowest price of the items within 60 days of the return date. When returning items without a receipt, make sure to bring a government-issued ID with you.
Q: How do I return my order?
A: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item (s) back to us using UPS. To start your return initiation, click here.
Q: How do I print my return label?
A: Once you have selected the item (s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF. Simply print off this PDF attached to this email, seal the invoice inside the package, and stick the label on the outside. Lastly, take it to any UPS drop off location to send it back.
Q: How much does it cost to return my order?
A: Our $6.00 flat rate UPS shipping fee will be automatically deducted from your refund instead of paying a rate upfront to the shipping carrier.
Q: How long do I have to return my order?
A: Our warehouse needs to receive and process your return within 60 days** from the original purchase date to issue a refund back to your original form of payment.
Q: How can I exchange my order?
A: We have an easy return and reorder process which means you would return the original item (s) within 60 days** for a refund to the original form of payment and then you would reorder the correct item (s) to be sent to you. If you would like help with your reorder, please contact us directly. Our contact information is at the bottom of this page.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item (s) will still be in stock by the time a reorder is placed.
Q: My item (s) arrived damaged, how can I return this?
A: Oh no! We apologize for this inconvenience. If the order was purchased on our website within 60 days, please contact us. Our contact information is at the bottom of this page.
