What Is Coolframes.com’s Return Policy? If the frame doesn't satisfy you, you may return the product within five days of receiving it. You will get a full refund minus the shipping and handling fee of $9.95. If you change your mind after ordering the product, there is no cancellation fee to cancel the order within the first two hours.
Full Answer
Would you buy from coolframes again?
I will buy from them again considering, there can always be that 1 hiccup with any business. Pricing was great Thanks CoolFrames Call to find out if the frame is currently in stock.
How long does it take for coolframes to ship?
It takes one to three business days to reach destinations on the East Coast and three to six business days on the West Coast. Other shipping options include Priority USPS, FedEx 2nd Day, and Overnight FedEx delivery. What Is Coolframes.com’s Return Policy?
How do I cancel my coolframes order?
After two hours and prior to shipment, there is a $20 cancellation fee. You can contact CoolFrames' customer service at +1 (888) 293-4755, or email them at sales@coolframes.com.
How do you contact coolframes'customer service?
You can contact CoolFrames' customer service at +1 (888) 293-4755, or email them at sales@coolframes.com. They also offer live chat on their website. The New York-based company was founded in 1997. It is an independent and family-owned company that offers authentic sunglasses at a discounted price.
How to contact Coolframes for refund?
Can prescription lenses be refunded?
How to return Sunglasses?
This warranty does not apply to normal wear, including lens scratching or accidental breakage. This warranty does not cover shipping cost. The repair will generally be completed within five days and returned via USPS Mail. Any sunglasses returned during the warranty period must be accompanied by the following: 1 Original proof of purchase is required. Include dated copy of the original sales receipt with your returned sunglasses. 2 A brief note indicating how your sunglasses broke. 3 Include your name, phone number, and address in the event that we need to contact you. There may be additional charges if your repair is not covered by Maui Jim's warranty.
Does the lens warranty cover polycarbonate?
The warranty covers only polycarbonate and high-index lenses against scratches and peeling. Due to the fragile nature of plastic lenses, we are not able to offer a warranty for this material. There will be a $10 processing charge to cover our lab and shipping costs.
Does Maui Jim cover shipping?
This warranty does not apply to normal wear, including lens scratching or accidental breakage. This warranty does not cover shipping cost.
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How to contact Coolframes?
You can contact CoolFrames' customer service at +1 (888) 293-4755, or email them at sales@coolframes.com. They also offer live chat on their website.
How long does it take to get free USPS shipping?
Yes, you get free shipping through USPS First Class Mail for any orders over $50. It takes one to three business days to reach destinations on the East Coast and three to six business days on the West Coast. Other shipping options include Priority USPS, FedEx 2nd Day, and Overnight FedEx delivery.
Overview
Cool Frames has a consumer rating of 1.44 stars from 55 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Cool Frames most frequently mention customer service problems.Cool Frames ranks 98th among Sunglasses sites.
Reviews (55)
5 months. It took 5 months and 3 pairs of glasses from when I ordered to now having wearable glasses. The other lenses arrived with terrible scratches like they polish them with sandpaper or something! Ugh, and the absolute worst customer service. They reply to an average of maybe every third email and do not even try to make matters right.
About the business
Our lowest price guarantee means you won't find a lower price on over 100,000 frames! Free shipping to the USA, Canada, Australia, and UK with no taxes!
How to contact Coolframes for refund?
No exceptions. 6. Contacting Us. Please promptly call us (212-937-4252 or 1-888-293-4755) or email your refund or exchange request to sales@coolframes.com. Please include the words “Refund Request & or “Exchange Request” in the subject line of your email.
Can prescription lenses be refunded?
Unfortunately, prescription lenses cannot be refunded because each lens is specifically cut and shaped by our opticians to fit the frame you selected, and cannot be re-used on any other frame, even by somebody with the same prescription. Coupons and coolcash cannot be applied to any previous purchases or exchanges.