Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below. Products purchased from any Cotton On Group
Cotton On Group
Cotton On Group is Australia's largest global retailer, known for its fashion clothing and stationery brands. It has over 1,400 stores in 18 countries and employs 22,000 team members globally. The Cotton On Group is an Australian-born fashion retailer with a suite of eight brands; …
Full Answer
How do I return an online order to cotton on?
RETURNS PROCESS Take your item (s) to a Cotton On Group store in the country of pur... Online purchases can be returned in-store or online provided they meet our returns policy. Purchases made in-store need to be returned in-store, see in store returns.
What is the return policy for items purchased online?
Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below: Shipping costs (if any) paid by the customer on the initial order will only be refunded if the product was faulty and/or the entire order has been returned.
Can I return an online purchase in-store?
Online purchases can be returned in-store or online provided they meet our returns policy. Purchases made in-store need to be returned in-store, see in store returns.
Can I exchange or return an item I purchased online?
You can only exchange in-store. You can only return online orders via post (including click and collect). Purchases made in store cannot be returned via Post. Please ensure you meet the conditions outlined in our Policy (below).
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Can I return something I bought online in store?
Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.
What is Cotton On return policy?
If the item you purchased at Cotton On doesn't suit you, you can return it as long as the product is unused, unwashed, and has all original tags attached. The Cotton On return policy states that you can place a return any time—all you need is proof of purchase.
How many days is Cotton On return policy?
Can I return a Cotton On purchase after 30 days? Yes. Cotton On has a total return and exchange policy, meaning that the customers can return/exchange their purchase at any point in time. Provided they should be new, unused with all the tags and stickers intact, along with a valid proof of purchase.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
How long do I have to return an item bought online?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns.
Can I return sale items at Cotton On?
Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached); You may be asked to provide personal details for returns or exchanges.
Can I return bras to cotton on?
The returned items must not be earrings, cosmetics, charity items, seconds, samples customised/personalised items, gift cards or underwear (we will accept bras), Cotton On Body Self Love items (Due to hygiene reasons).
Can I return a bra?
Under consumer law, an item must be of a reasonable and acceptable standard, fit for the purpose it was bought for, and as described. Otherwise it can be returned. "You've changed your mind, so you can only have a credit note, not a refund." Take the credit note and don't argue for more.
Is wrong size change of mind?
Items that do not fit or were purchased in an incorrect size are considered change of minds purchases, as the item itself does not exhibit a manufacturing fault and there is not issue with the garment.
Can you return online orders in store Walmart?
How To Return an Item You Bought Online. If you buy something through walmart.com, you can return it to a Walmart store or by mail. Either way, you can start the return process online at walmart.com/return. Alternatively, you can enter your order number at walmart.com/account/trackorder.
Can I get a refund in cash if I paid by debit card?
You usually get a refund in the same way you paid for the item. For example, if you paid by cash, you should get either cash back or a gift voucher, and if you paid by direct debit, the money will go back into your account.
Is it possible to return something without a receipt?
"It all depends on the store," Spencer reiterates. "Some stores do not require a receipt for any return, and they will simply provide you with cash back if that's what you want," she says, adding that "other stores will happily offer you a credit without a receipt."
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...