Products purchased from any Cotton On Group
Cotton On Group
Cotton On Group is Australia's largest global retailer, known for its fashion clothing and stationery brands. It has over 1,400 stores in 18 countries and employs 22,000 team members globally. The Cotton On Group is an Australian-born fashion retailer with a suite of eight brands; …
Full Answer
What is Cotton On's return policy for items purchased online?
Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below. Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
How do I return an item to cotton on group?
RETURNS PROCESS Take your item (s) to a Cotton On Group store in the country of pur... Online purchases can be returned in-store or online provided they meet our returns policy.
What is the return policy for items purchased online?
These details will be used for the purpose of processing the return; and Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
Can I return a product in-store or online?
Just follow the returns process above in-store or online. If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:
What is Cotton On return policy?
If the item you purchased at Cotton On doesn't suit you, you can return it as long as the product is unused, unwashed, and has all original tags attached. The Cotton On return policy states that you can place a return any time—all you need is proof of purchase.
How many days is Cotton On return policy?
Can I return a Cotton On purchase after 30 days? Yes. Cotton On has a total return and exchange policy, meaning that the customers can return/exchange their purchase at any point in time. Provided they should be new, unused with all the tags and stickers intact, along with a valid proof of purchase.
Is Cotton On refundable?
Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached); You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and.
Can online sale items be returned?
Almost all goods bought online can be cancelled, including sale items. Unlike buying in store, buy online and you do have an absolute right to cancel, even if you've just changed your mind. The key exceptions, though, are personalised and perishable goods.
Can I return an item to cotton on without a receipt?
Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached); You may be asked to provide personal details for returns or exchanges.
Can you return clothes without tags but with receipt?
Receipt. A receipt is also necessary for a return and especially when there is no tag. You will have to be prepared to show at least a receipt or at least a tag in order to get some money back for your purchase. The receipt will let the store know how much the item was originally sold for.
Can I return sale items at Cotton On?
Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached); You may be asked to provide personal details for returns or exchanges.
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Can I return a sale item?
The law, as contained in the Consumer Protection from Unfair Trading Regulations, simply says that if a product is on sale or special offer, the retailer must show the original price and it must have been selling at that price for 'a meaningful period of time'.
How long do I have to return an online purchase?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
Can an online retailer refuse a refund?
High street shops don't have to accept returns unless an item is faulty, but returns for online purchases are covered by the Consumer Contracts Regulations.
What percentage of online orders are returned?
Roughly 18% of online sales are returned, according to a 2020 survey conducted by the National Retail Federation and Appriss Retail. The same survey found that 11% of total retail sales were returned in 2020, a bump from the 8.1% recorded in 2019.
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Can I return a sale item?
The law, as contained in the Consumer Protection from Unfair Trading Regulations, simply says that if a product is on sale or special offer, the retailer must show the original price and it must have been selling at that price for 'a meaningful period of time'.
Can I return a bra?
Under consumer law, an item must be of a reasonable and acceptable standard, fit for the purpose it was bought for, and as described. Otherwise it can be returned. "You've changed your mind, so you can only have a credit note, not a refund." Take the credit note and don't argue for more.
Can you exchange without a receipt Australia?
Businesses must always give you a receipt (or similar proof of purchase) for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking.
Policy
Note: Due to COVID-19 concerns, we are temporarily closing all retail stores. Online purchases may be returned via post however we ask that in-store purchases are held until our stores re-open. ---...
Processing
You can return your Afterpay purchase in store for an exchange, or via post for a refund. Just make sure your return meets our Returns Policy, then follow the steps below. To return your purchase f...
Returns FAQ
What is your returns policy? You can find our returns policy online at Returns & Exchanges Do I need to include any paperwork with my return? No, you will need to provide your order number when you...
Policy
"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your item is faul...
Can shipping costs be refunded?
Shipping costs (if any) paid by the customer on the initial order will only be refunded if the product was faulty and/or the entire order has been returned.
Can you get a refund on Klarna?
Refunds are not available in store for payments made via Klarna.
Do you have to provide personal information for a return?
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
