Return Policy
- All CPAP products are new and direct from the manufacturer.
- We DO NOT sell used or refurbished equipment.
- CPAP machines are covered on all parts and labor for 2 to 5 years, depending on the manufacturer. ...
Full Answer
What is the return policy for CPAP masks?
The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option.
Can I Return my CPAP or APAP?
Check with us to be sure! As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not..
How do I Return my CPAP order?
As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. We can be reached by phone toll free at 800-356-5221, text:832-308-2219, or email: cpap@cpap.com. CPAP.com will accept returns on merchandise sold that have manufacturing defects.
What is the 30 day refund window for CPAP?
The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. Transit time is counted. CPAP.com does not offer a 30 day risk free option on all products.
Can CPAP machines be returned?
CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers cannot be returned once the secure seal has been opened.
Can you return unopened CPAP supplies?
Product must be unopened, unused, and in its original packaging. Items must be returned within 30 days.
How do I exchange my CPAP machine?
How do I get a new CPAP machine? Check with your insurance provider to see if you are eligible for a new CPAP machine. If you're eligible, your doctor can provide you with the prescription and other proper forms to take to your home medical equipment provider or ResMed Shop to get your new CPAP machine.
Is CPAP com legitimate?
CPAP.com has a consumer rating of 4.88 stars from 1,236 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with CPAP.com most frequently mention customer service, live chat and new mask.CPAP.com ranks 1st among CPAP sites.
Can you sell CPAP supplies on eBay?
Any medical device that requires a prescription can't be sold on eBay, including: Continuous Positive Airway Pressure machines (CPAP), along with masks, humidifiers, heated water chambers, and heated tubing. Electrical Muscle Stimulation (EMS) units, and any accessories that require a prescription.
Can you sell a CPAP machine?
Is It Legal to Sell a Used CPAP Machine? The FDA requires a prescription to buy a CPAP machine or CPAP mask, so it is not legal to sell a used CPAP, except to an authorized reseller.
What's the average lifespan of a CPAP machine?
The life expectancy of a CPAP machine differs based on the specific piece of equipment. In general, CPAP machines are used for roughly three to five years. CPAP masks, however, should be replaced several times per year.
How many hours is a CPAP machine good for?
If you're wondering, “how many hours per night should CPAP be used?” the answer is, for the entire night while you sleep, ideally 7+ hours. CPAP compliance measures how many hours and nights you use your therapy and if you use it often enough for effective treatment.
What is replacing the CPAP machine?
The new treatment - known as Inspire Upper Airway Stimulation (UAS) therapy - offers the first implantable device for treating obstructive sleep apnea. The therapy works from inside the body and with the patient's natural breathing process.
Does CPAP com take Medicare?
Continuous Positive Airway Pressure (CPAP) devices, accessories, & therapy. Medicare may cover a 3-month trial of CPAP therapy if you've been diagnosed with obstructive sleep apnea.
What happens if I don't use my CPAP machine?
Many people worry that not using CPAP for one night may put their health at risk. The risk of sudden death, stroke, or heart arrhythmia due to sleep apnea that occurs during one night of failed use is likely vanishingly small. Instead, sleep apnea is a long-term risk factor for these medical consequences.
Why are CPAP machines prescription only?
Why a Prescription Is Necessary. Although CPAP machines pose little risk of abuse, a prescription requirement ensures that your CPAP therapy will be safe and customized to your needs. In 2018, the FDA reclassified CPAP machines from Class III to Class II medical devices.
How often should CPAP tubing be replaced?
Replace CPAP tubing, whether it is heated or standard, every three months. Tubing gets dirty over time, with condensation increasing the risk of contaminants that could enter your lungs. Small holes that form as the plastic of the tubing breaks down reduce the treatment's efficacy.
How do I return my Philips CPAP?
Instructions Step 1 Package your old machine for return shipment. Place your old DreamStation machine in the shipping box and wrap with the packaging materials in which the replacement machine came. If applicable, please ensure your humidifier is empty of water. Tape the box after packaging is complete.
How often should I replace my CPAP supplies?
Replace Your CPAP Machine Every 3-7 Years In light of its daily use, it's a good idea to replace the actual CPAP device every 3-7 years. While the typical lifespan of a CPAP device is 5-7 years, there may be changes in the technology that you'll want to take advantage of.
How often should a sleep study be done?
While there is no set time to repeat a sleep apnea test, many doctors recommend an updated test every 5 years. Returning sleep apnea symptoms, changes in lifestyle, or changes in CPAP therapy are good indicators that a new sleep study test is required.
How long does it take to get a return from 1800CPAP?
1800CPAP.com will accept returns for purchases made through 1800CPAP.com on unopened product (s) within 45 days of the date of delivery, with an approved RMA number.
Does 15% restocking fee apply to exchanges?
The 15% restocking fee does NOT apply to exchanged items. All shipping costs are non-refundable. Please email our returns department returns@1800cpap.com or call us toll free at 1-800-274-1366 to receive more information about our return process or to arrange for an approved RMA number.
How long is CPAP covered?
CPAP machines are covered on all parts and labor for 2 to 5 years, depending on the manufacturer. In the case of machines (CPAP, APAP and BIPAP) the manufacturer makes the decision about repair or replacement if the item is under warranty.
How to contact CPAP shop?
The CPAP Shop reserves the right to refuse to extend the risk-free period to anyone we judge to be abusing it. Please contact The CPAP Shop by phone (866) 414-9700, online chat or email before returning an item so a return authorization can be issued.
Easy Returns at CPAPSupplies.com!
We offer an easy-to-follow and generous return policy to ensure customer satisfaction.
Manufacturer's Warranties
CPAP, Bi-PAP & APAP, and Nebulizer warranty decisions for repair or replacement are made by solely by the manufacturer. Please contact us at info@cpapsupplies.com to verify the machine is still under warranty.
What is the warranty number for CPAP?
Manufacturer Warranties. CPAP, BiPAP, and APAP machines carry a manufacturer's warranty. If your machine malfunctions, call our office at 1-866-560-2727 to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number.
Is a CPAP machine open?
A CPAP, BiPAP, or APAP machine is considered open regardless of any hours are placed on the machine and subject to the same return policy stated above. Most CPAP, BiPAP, and APAP machines come with a manufacturer's 2-year warranty for manufactures' defects. Any misuse of the equipment may void the warranty.
Can you return a mattress cover?
Bedding products (bed pillows, mattress covers, etc.) are NOT available for returns. Any product that has been opened cannot be returned ( No exceptions). Please feel free to give us a call at 1-866-560-2727, if you are not sure about the items that you need, before placing your order.
How to chat with CPAP expert?
Chatting with a CPAP expert has never been easier—live chat with us by clicking on the "Chat Now" button in the lower right-hand corner, give us a call at 1-800-356-5221, or email us at cpap@cpap.com. Our hours are Monday through Friday from 8 am to 8 pm CST or Saturday 8 am to 5 pm CST.
How long does it take for a credit card authorization to be removed from your bank statement?
This amount, however, is not a charge and will be removed from your statement in anywhere from a few minutes to a few weeks depending on your bank's policy. If the card is declined, the authorization request is immediately reversed.
How long does it take for PayPal to send an eCheck?
The eCheck is funded from your bank account and must clear before it can be sent to us, which takes up to six business days.
What is the best treatment for sleep apnea?
Once the sleep study confirms sleep apnea, your doctor will recommend a course of treatment. Typically, a doctor will prescribe a CPAP, APAP, or BiPAP machine for use while sleeping. These devices gently blow pressurized air into the airway, opening it, so blockages are removed, and air can reach the lungs.
Do I need a prescription for a CPAP machine?
Getting a Sleep Apnea Diagnosis and CPAP Prescription. To get a CPAP machine, you'll need a prescription first , which starts with a sleep study and sleep apnea diagnosis.
Do you need a sleep study for CPAP?
Prescription for CPAP, APAP, and BiPAP machines will require a sleep study to be completed first. CPAP.com offers home sleep studies within the United States, an ideal option to secure a prescription and get tested within the comfort of your own home.
Does CPAP have a secure socket?
Yes. Our proprietary software is built to protect your billing information. On CPAP.com we have a Secure Sockets Layer (SSL) which encrypts information and keeps your data private and confidential between your computer or phone and CPAP.com.
Mask Return Policy: Didn't Like something? Return Any Mask Within 30 Days!
- 1800CPAP.com will accept returns for purchases made through 1800CPAP.com on unopened product(s)within 45 days of the date of delivery, with an approved RMA number. Obtaining an approved RMA All customers (International and Domestic)should contact a 1800CPAP.com Customer Service Agent to arrange for an approved RMA number. Approved RMA return items ...
Defective Product?
Returning An Unwanted item?
What Is The Price Match Guarantee?
- If you are not 100% satisfied with your CPAP Mask purchase, you can return your item(s) for a full refund of the product's purchase price less the original shipping costs. The 30-Day Mask Guarantee allows the purchaser to return the CPAP Mask within 30 days of the date the item was delivered. The customer is responsible for return shipping costs. T...