Nolah Mattress Return Policy Break Down
- 120-Night Sleep Trial Period. As a Nolah mattress customer, you automatically receive a 120-night sleep trial that begins when your mattress is delivered.
- Return Process. You can return your Nolah mattress during the 120-night sleep trial. ...
- Exchange Process. ...
- The Fine Print. ...
- About the Nolah Mattress. ...
Full Answer
How do I Return my Nolah mattress?
Requesting a return is super easy, just go to our Contact Page and select "Request Return" in the email form and we send somebody to pick up your Nolah mattress again for a FREE Return and FULL REFUND. In most cases, we donate the mattress to a local charity for somebody else to get a great sleep. How firm is the Nolah Mattress?
Are Nolah mattresses good for back pain?
All Nolah mattresses are made entirely without memory foam. That means a cooler sleep, a more durable mattress and 4x better pressure relief on hips and shoulders. The excellent pressure relief is perfect for side- and back sleepers needing relief on hips and shoulders.
How long can I store the Nolah mattress?
We recommend up to 30 days. You could store the Nolah mattress longer, but why would you, when you can sleep on it and enjoy some of the best sleep you ever had! Are there chemical fire retardants in Nolah?
Can I use Nolah on a sofabed?
No, you cannot use Nolah on a sofabed, as they fold along the middle; something the Nolah mattress has not been designed to do. What kind of sheets can I use? You can use whatever sheet you prefer. We often recommend using your current sheets, as these will fit just fine on Nolah. Should I use mattress protector?
How easy is it to return a Nolah mattress?
Return Process You can return your Nolah mattress during the 120-night sleep trial. Here's a step-by-step guide to returning your mattress: Sleep on your Nolah mattress for a minimum of 30 days. Send your return request to Nolah via email at support@nolahmattress.com before day 120 of your trial period.
Can you return a mattress after you buy it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
Can you return opened mattress?
If the mattress has been unopened the customers can return it for 30 to 100 days. However, if you have unpackaged your mattress you can still return them within 30 days of purchase.
Can you flip a Nolah mattress?
No, you do not. Nolah is not designed to require flipping and should be used only with the topside turning upwards. As with any mattress, we do recommend that you rotate Nolah 180 degree every 3-6 months to ensure that you sleep on the full surface area.
Can I return a mattress if I don't like it?
Some shops will only offer an exchange or store credit, rather than a full refund. Some high street retailers will only accept returns if the mattress is unused, so it will need to be in perfect condition, undamaged and in its original packaging. That means you won't be able to change your mind once you've slept on it.
What do you do if you don't like your mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How do you return a memory foam mattress?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
How do you tell if a mattress is new or refurbished?
3:236:41How To Tell If You're Buying New, Used Or Damaged MattressesYouTubeStart of suggested clipEnd of suggested clipThere should be a tag on the back if it's used saying used materials there are some manufacturersMoreThere should be a tag on the back if it's used saying used materials there are some manufacturers out there that specialize in making used mattresses they'll have used inner springs.
How much does the Nolah mattress weigh?
Mattress Prices and SizingSizesDimensionsWeightTwin XL39" x 80"47 lbs.Full54" x 75"58 lbs.Queen60" x 80"70 lbs.King76" x 80"87 lbs.2 more rows•Jul 13, 2022
Why does my memory foam mattress sink?
The main reasons why a memory foam mattress sags include extra body weight, the wrong foundation, and poor support. However, if you're still experiencing sagging, it may be time to replace your mattress.
Which mattress has the best reviews?
Best Mattress RatingsBest Overall: Casper Original Hybrid »Best Lower-Priced Mattress: Tuft & Needle Mint »Best Budget Mattress: Tuft & Needle Original »Best Budget Memory Foam Mattress: Original Lull Mattress »Best Latex Mattress: Birch Natural Mattress »Best Mattress for Heavy People: DreamCloud Premier »More items...•
Can you return an opened mattress to Walmart?
In terms of condition, Walmart requires that the product is still in reasonable condition. This means that air mattresses can be returned even if the packaging has been opened. So long as the mattress itself is undamaged, you should have no problem making a return.
How do you return a memory foam mattress?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
Can I return a mattress to Costco?
One of the many great things about Costco's generous return policy is that items, including mattresses, do not have to be in their original packaging in order to be returned. Mattresses can be opened, or even used, and still be accepted for a return.
What is Amazon's return policy on mattresses?
Mattresses. You can request a return or refund for any reason within 100 days of receipt of shipment. We accept the return of mattresses that are unopened and in their original packaging. Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
120-Night Sleep Trial Period
Nolah is committed to customer satisfaction. They understand that there’s no way to guarantee that a mattress will work for everyone who buys it. That’s why every Nolah mattress comes with a risk-free, 120-night sleep trial—a full 20 nights longer than the most common online mattress trial.
How Do I Return the Nolah?
Nolah’s return process is easy. Here’s how you return a Nolah mattress.
Nolah Sleep Exchange Policy
You may choose to exchange your current Nolah mattress for another Nolah model. Note that the new bed is final sale; there is no additional trial period. Here’s how to exchange your Nolah mattress:
How Does the Nolah Return Policy Measure Up?
Saatva is a luxury, direct-to-consumer mattress brand with memory foam, latex, airbed, and innerspring mattresses. Their 180-night trial is longer than Nolah’s 120-night trial; however, Saatva charges a $99 return fee to offset the cost of their free white glove delivery that comes with a new mattress purchase.
The Fine Print
The last thing any of us want is to make a large online purchase and find out that we don’t qualify for a return. That’s why we break down Nolah’s fine print in this section—if you need to return your bed, we want you to experience a flawless process.
Which Nolah Mattress is Best for You?
Nolah Sleep manufactures five mattresses: two all-foam beds and three hybrid mattresses. Let’s take a look at which bed is best for different sleepers.
What Are Other Customers Saying?
The internet is a handy tool when you want to see how a business accommodates its customers’ needs. We scoured reviews from Nolah’s website and the Better Business Bureau to discover how returning a Nolah mattress has worked for previous online mattress shoppers. Here are a couple of their experiences.
How long does it take to return a Nolah mattress?
During the initial 120 nights from date of delivery, you may request a return of your Nolah Sleep mattress and/or pillow for comfort issues - unless you opted-out of the trial, where as you will not be eligible to return the mattress for a refund.
Can I return a mattress after 120 days?
Should any reason other than comfort be given, the return privilege is automatically voided. Only one mattress and/or two pillows can be returned or exchanged under the 120-day trial per household (same shipping address) and/or individual person (same name on order but not neccessarily the same shipping address).
Can you exchange a Nolah mattress?
You can exchange your Nolah product if it is still in the original package and unused. Exchanges are not possible if the mattress has been removed from it’s packaging, is unboxed or slept on.
Does Nolah Sleep own copyright?
Nolah Sleep also owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.
What is a Nolah mattress?
Nolah is an all foam mattress. Plain and simple. That said, it’s a very special and modern foam mattress combining the best properties of traditional Memory Foam and Latex into one solution.
How much weight can a Nolah mattress support?
Due to Nolah's high-resilience poly foam, the mattress should easily support 700lbs total or 350lbs weight per person per side. 350lbs for Twin, Twin XL, and Full.700lbs for Queen, King and Cal King.
What is Nolah foam?
Our Nolah Air Foam is basically filled with billions of tiny air pockets acting as individual shock absorbers creating a true personalized sleep comfort for everybody.
Is Nolah mattress firm?
The Nolah Air Foam™ is temperature neutral as it does not contain the viscoelastic chemical and therefore sleeps cooler than any Memory Foam mattress with or without cooling gel! How firm is Nolah? The Nolah mattress has a firm core with a soft top.
Is Nolah foam viscoelastic?
Any form of Memory Foam is viscoelastic, meaning that the foam contains a chemical that reacts to body heat. This is what makes up the main property of Memory Foam, but also the main issue, that it trap in body heat to sleep hot and uncomfortable. The Nolah Air Foam™ is temperature neutral as it does not contain the viscoelastic chemical ...
Does Nolah contain fire retardant?
Nolah does not contain any fire retardant chemicals , but instead uses a safe fire retardant sock made of woven silica that extinguishes the fire before it reaches the actual foam. It’s the best and safest fire protection solution available without the use of chemicals.
Does Nolah foam sleep hot?
Nor does the Nolah Air Foam™ sleep hot, but stays cool, as it's not temperature sensitive; Memory foam is. The Nolah foam also keeps a consistent feel throughout seasonal temperature changes. It’s also much faster responsive than Memory foam, which creates better comfort and body contouring.
What is the warranty on the Nolah mattress?
The Nolah 10" Original, the 12” Signature and the 15” Evolution mattresses are covered by a lifetime limited warranty (“Limited Warranty”) for the original purchaser of the Nolah Mattress. If your Nolah Signature Mattress is found to be defective, it will be replaced or repaired by Nolah Sleep.
How long does the Nolah mattress warranty last?
The Limited Warranty for the replacement Nolah Mattress only runs from the date of purchase of the original Nolah Mattress and will expire ten years from the date of the original purchase. LIMITED WARRANTY ONLY.
What is damage to a bed frame?
Damage for failure to use a proper bed frame, including, but not limited to, damage caused by an adjustable frame, improper foundation, and/or platform bed; A normal increase in softness of the foam which is normal and does not affect the pressure-relieving quality of the mattress.
How long is a cover warranted?
The outer cover is warranted for one (1) year from the date of original purchase against faults in material or craftsmanship. Items that are Not Covered.
What happens if a Nolah mattress is defective?
If your Nolah Mattress is found to be defective, it will be replaced or repaired by Nolah Sleep. During the first fifteen (15) years of original ownership, if the mattress is deemed defective, Nolah Sleep LLC shall be responsible for the repair or replacement and shipping costs associated with repair or replacement.
What happens if you exceed the weight limit on a bed?
Although your bed has been rigorously tested within all recommended limits, to maintain the highest standards, exceeding the recommended weight limits may void your warranty.
Is the Nolah mattress warranty transferable?
The Limited Warranty is non-transferable and not valid for any additional owners of the Nolah Mattress. Full 1-year warranty: The Adjustable bed is warranted against any defects in materials or workmanship for a period of one year from the date of purchase to the original purchaser.
Award-Winning Sleep Awaits
Choose from five amazing mattresses made 100% right here in the USA. Our mattresses are entirely free from heat-trapping Memory Foam chemicals and therefore sleep cooler, provide 4x better pressure relief on hips, back and shoulders, while also being 300% more durable.
Compare All Mattresses
"The Nolah Original 10 ranks No. 1 for the Best Cooling Mattresses and the Best Foam Mattresses."
Best Side Sleeper Mattress 2021
If you're a side, or side/back sleeper, Nolah is one of the highest rated side sleeper mattresses in 2021. It's top-rated and recommended by experts for side and back sleepers due to its superior pressure relief, cooler sleep and higher durability.
Try for 120 Nights
In a mattress store, you get 5 minutes. With Nolah, you get 120 nights in the comfort of your own home. If you don’t love your Nolah mattress, we’ll send a driver to pick it up and donate it to a local charity.
It's Not Memory Foam!
All Nolah mattresses are made entirely without memory foam. That means a cooler sleep, a more durable mattress and 4x better pressure relief on hips and shoulders. The excellent pressure relief is perfect for side- and back sleepers needing relief on hips and shoulders.
Made for Side, Combo, and Back Sleepers
Nolah is explicitly made to cater for side, combo, and back sleepers. Compared to Memory Foam that feels hard on hips and shoulders, Nolah's cooling AirFoam™ is scientifically proven to provide 4x better pressure relief on hips, shoulders, and back.
Start Your 120-Night Trial Now
Take your time and sleep on it for up to 120 nights in your own home – don’t love it? We send a driver to pick it up and give you a full refund. Simple as that.
What Does the Nolah Warranty Cover?
In a nutshell, the Nolah mattress warranty covers select manufacturer defects that occur during your entire period of ownership, including during the 120-night trial period. You can also return your mattress for a full refund during the sleep trial if it doesn’t meet your comfort standards.
What Voids the Warranty?
There are a few actions that can totally void your warranty coverage. Make sure you avoid the following:
The Fine Print
You’re in luck—Nolah doesn’t have a lot of fine print on their mattress warranty, but we summarized what we found and added a few details that aren’t explicitly mentioned. If you own a Nolah mattress, remember these key points:
Filing a Claim
It’s easy to file a warranty claim with Nolah. First, email their customer care team at support@nolahmattress.com. Let them know you’d like to start the claim process. Include your order number, original proof of purchase, and photos or descriptions of the defect.
FAQs
Am I able to get a full refund instead of a replacement mattress if Nolah approves my warranty claim?