Full Answer
What is CyberPowerPC's 30-day return policy?
The 30-day period is calculated from your invoice date. Exceptions to CyberPowerPC's standard return policy still apply, and certain products are not eligible for return at any time. To learn more about our warranty, visit the article Warranty Policy for details. Can I get a refund if my PC is defective?
How do I get a CyberPowerPC RMA number?
Important: Any return for any reason (refund, repair, etc), must first be authorized by CyberPowerPC. To get an RMA (Return Merchandise Authorization) number, you must contact CyberPowerPC support at (888) 900-5180. What is an RMA number and how do I get it? RMA# is a Return Merchandise Authorization number.
How to contact Cyber Power PC customer service?
CALL US TOLL FREE: 1-888-900-5180 1 Contact US 2 Drivers & Software 3 Order Status 4 General Questions & Answers 5 CyberPowerPC.com Warranty 6 E-commerce Warranty. If you have already diagnosed the issue and have identifed the specific part that needs to be replaced, you can use our ERMA process to request for the ...
Is CyberPowerPC responsible for any physical damage done to my computer?
Please also note that CyberpowerPC is not responsible for any physical damage that is done to the computer or component due to improper removal and/or installation of computer components. If you are not familiar with computer hardware, please call 888-900-5180 to speak with our technicians so that we may assist you to resolve your problem.
What is CyberPowerPC return policy?
Love your purchase or return it within 30 days for a refund. The 30-day period is calculated from your invoice date. Exceptions to CyberPowerPC's standard return policy still apply, and certain products are not eligible for return at any time.
How long is the warranty for a CyberPowerPC?
CyberPower warrants to the Buyer a standard warranty for a minimum of 24 months (if applicable, longer listed below) from the date of purchase, subject to the below limited warranty conditions that the products are free from defects in design, installation, materials and workmanship.
How does CyberPowerPC warranty work?
Warranty Coverage - Company warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of three years for labor and one year for parts from the date of the original invoice from Company.
Are CyberPower PCs trustworthy?
It's totally reliable. Having owned many computers over the years, I can only conclude that the people complaining are the companies competitors. When I eventually need an upgrade, I'll go to them first. It may cost more than other options but I wanted a dependable workhorse, and that's exactly what I got.
Is CyberPower a good brand?
CyberPower PCs are well-known in the market for their customizable gaming PCs. They are the best in the industry in providing high-quality machines that can quickly run some of the heaviest virtual and on-site games. The company provides pre-built computers that are tailor-made for gaming.
Who owns CyberPowerPC?
CEO Eric CheungBack in the mid-'90s, CyberPowerPC CEO Eric Cheung was your typical young man obsessed with playing video games. “That's all I did in college. It hurt my grades, but I loved PC gaming,” he says. At that time, most people were buying computers at the store or from a physical catalog.
Does CyberPowerPC use new parts?
CyberPowerPC uses a mix of both Retail and OEM parts for example since CyberPowerPC offers a variety of aftermarket fans and coolers that outperform the stock fans that come with retail CPUs, our OEM CPUs arrive in specially designed manufacturers trays and therefore will not have the original fan.
Does CyberPowerPC use refurbished parts?
A: We're not sure on your source for that information but for over 15 years CyberpowerPC's customer service and support staff have always available for assistance on our products and we never use refurbished or used parts on any brand new PC builds.
Does Ibuypower have warranty?
1-2 of 2 Answers. Hey Ben, All of our systems come with a 1-Year parts warranty as well as 3-years service warranty. If you have additional question or need further assistance, please feel to contact our support team: https://www.ibuypower.com/Support Thank you!
Is CyberPower or iBuyPower better?
Both companies produce quality products; however, for cost-effectiveness, iBUYPOWER products are preferable. On the other hand, for a better gaming experience, knowledge, expertise, and a high budget, CyberPower products would be the best bet.
Why is CyberPowerPC so slow to ship?
As of January 2021, CyberPowerPC continues faces numerous challenges which include limited supply and production due to limited inventory and minimized staffing to maintain a safe working environment. Therefore we will continue to expect extended lead times in shipping orders.
Which brand is best for gaming PC?
The best gaming PCs you can buyAlienware Aurora R13. Best gaming PC overall. ... Corsair Vengeance i7200. Best gaming PC for customization. ... Acer Predator Orion 3000. Best gaming PC for first-timers. ... Maingear Turbo. ... iBuyPower Y60 (2022) ... Origin PC Millennium (2022) ... Corsair One i300. ... Alienware Aurora Ryzen Edition R10.More items...•
Does CyberPowerPC use new parts?
CyberPowerPC uses a mix of both Retail and OEM parts for example since CyberPowerPC offers a variety of aftermarket fans and coolers that outperform the stock fans that come with retail CPUs, our OEM CPUs arrive in specially designed manufacturers trays and therefore will not have the original fan.
Is CyberPower and iBUYPOWER the same company?
Both CyberPower and iBUYPOWER are the two big names in the gaming community that specialize in custom-built gaming computers. CyberPower is one of the leading computer manufacturing companies in California founded and incorporated in 1998, whereas iBUYPOWER is a relatively new company founded in 1999.
Does iBUYPOWER have warranty?
1-2 of 2 Answers. Hey Ben, All of our systems come with a 1-Year parts warranty as well as 3-years service warranty. If you have additional question or need further assistance, please feel to contact our support team: https://www.ibuypower.com/Support Thank you!
Does CyberPowerPC use refurbished parts?
A: We're not sure on your source for that information but for over 15 years CyberpowerPC's customer service and support staff have always available for assistance on our products and we never use refurbished or used parts on any brand new PC builds.
How to ship a product back to a company?
Shipping The Product - Ship the Product (s) back to Company in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the Product is not returned in its entirety, you will be charged for the missing items. NOTE: You are responsible for your software and data. Company is not required to advise or remind you of appropriate backup and other procedures. Company is not responsible for any lost data or software in your Product.
What is a warranty on a laptop?
Warranty Coverage - Company warrants to the original purchaser that the Product (s) shall be free of any defect in material or workmanship for a period of three years for labor and one year for parts from the date of the original invoice from Company. Except in the case of Notebooks, which carry a one year labor and one year parts from the date of the original invoice from Company. Company shall have the sole discretion in determining whether Product is covered under the warranty for labor and/or warranty for parts. Should the Product (s) supplied by Company prove defective by reason of improper workmanship or material as reasonably determined by Company, Company agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. Company shall not be responsible for any software or data installed on the Product originally supplied by Company. This warranty does not cover software, external devices, accessories or other parts added to a Company system after the system is shipped from Company, or accessories or parts that are not installed in the Company factory. Monitors, keyboards, and mice that are included on Company's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered. Any part that is repaired or replaced under this warranty will, itself, be warranted only for the remainder of the warranty period of the original product being repaired or replaced.
What is a repair of your product?
Repair of Your Product - Company owns all parts removed from repaired products. Company uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Company repairs or replaces a product, the warranty term is not extended. Company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company.
What happens if you don't return a product?
If the Product is not returned in its entirety, you will be charged for the missing items. NOTE: You are responsible for your software and data. Company is not required to advise or remind you of appropriate backup and other procedures. Company is not responsible for any lost data or software in your Product.
Does the warranty extend if the company repairs a product?
If Company repairs or replaces a product, the warranty term is not extended. Company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company. Delivery & Risk of Loss - Shipment of all Product (s) shall be FOB point of origin as determined by Company.
Can you return an engraved product?
Engraved Product Policy - Products which are engraved cannot be returned. The 30 day return period does not apply to engraved products. Company's limited warranty does not cover replacement of engraving. In the event your engraved product receives service under Company's limited warranty or any extended service plan offered by a third party, use of necessary replacement parts may eliminate the engraving on the product.
Is a warranty extended to the buyer?
Any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on Company's invoice and/or contract. All products are covered by manufacturer's warranty, if applicable, and Company shall not be responsible for any such warranty services or claims, except as set forth herein.
How to request warranty on a product?
To Request Warranty - You must call within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your product, or call Company at (888) 900-5180 . For Product not purchased directly from Company call 888/937-5582.
How to ship a product back to the company?
Shipping The Product - Ship the Product (s) back to Company in their original or equivalent packaging. Clearly, mark the RMA number on the outside of the carton. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the Product is not returned in its entirety, you will be charged for the missing items. NOTE: You are responsible for your software and data. The company is not required to advise or remind you of appropriate backup and other procedures. The company is not responsible for any lost data or software in your Product.
What is a warranty on a laptop?
Warranty Coverage - Company warrants to the original purchaser that the Product (s) shall be free of any defect in material or workmanship for a period of three years for labor and one year for parts from the date of the original invoice from Company. Except in the case of Notebooks, which carry a one year labor and one year parts from the date of the original invoice from Company. Company shall have the sole discretion in determining whether Product is covered under the warranty for labor and/or warranty for parts. Should the Product (s) supplied by Company prove defective by reason of improper workmanship or material as reasonably determined by Company, Company agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. Company shall not be responsible for any software or data installed on the Product originally supplied by Company. This warranty does not cover software, external devices, accessories or other parts added to a Company system after the system is shipped from Company, or accessories or parts that are not installed in the Company factory. Monitors, keyboards, and mice that are included on Company's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered. Any part that is repaired or replaced under this warranty will, itself, be warranted only for the remainder of the warranty period of the original product being repaired or replaced.
What is a repair of your product?
Repair of Your Product - Company owns all parts removed from repaired products. The company uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Company repairs or replaces a product, the warranty term is not extended. The company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company.
What happens if you don't return a product?
If the Product is not returned in its entirety, you will be charged for the missing items. NOTE: You are responsible for your software and data. The company is not required to advise or remind you of appropriate backup and other procedures. The company is not responsible for any lost data or software in your Product.
Does the warranty extend if the company repairs a product?
If Company repairs or replaces a product, the warranty term is not extended. The company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company. Delivery & Risk of Loss - Shipment of all Product (s) shall be FOB point of origin as determined by Company.
Is a warranty extended to the buyer?
Any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on Company's invoice and/or contract. All products are covered by manufacturer's warranty, if applicable, and Company shall not be responsible for any such warranty services or claims, except as set forth herein.
When will the 2020 system return period be extended?
Systems invoiced from March 1st to April 30th, 2020 will have an extended return period through May 30th, 2020.
Is CyberpowerPC an essential business?
As an essential business as defined by the Safer at Home mandate article 13, CyberPowerPC is required to and will continue to manufacture and produce products during this time to ensure that people can get the products they need , especially at a time when the immediate need for home computing is so prevalent.
ERMA PARTS REPLACEMENT
If you have already diagnosed the issue and have identifed the specific part that needs to be replaced, you can use our ERMA process to request for the part to be replaced. This is option is available to those with a high technical knowledge and are capable of comfortably removing and replacing hardware themselves.
Other Parts & Accessories
Disclaimer: When dealing with computer hardware, please make sure your computer is completely powered off, the power cord is unplugged, and the power switch on the back of the power supply is on the off position.
How long is a warranty number valid?
Should your warranty be approved and verified, Company will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen (15) days.
What is a repair of your product?
Repair of Your Product - Company owns all parts removed from repaired products. Company uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Company repairs or replaces a product, the warranty term is not extended. Company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company.
Does the warranty extend if the company repairs a product?
If Company repairs or replaces a product, the warranty term is not extended. Company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company. Delivery & Risk of Loss - Shipment of all Product (s) shall be FOB point of origin as determined by Company.
Is a warranty extended to the buyer?
Any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on Company's invoice and/or contract. All products are covered by manufacturer's warranty, if applicable, and Company shall not be responsible for any such warranty services or claims, except as set forth herein.
Sueing Cyberpowerpc
So, about 10 months ago I got a $1000 pc. Had to get a new gpu, took about 2 weeks. Then I had to send it back. The problem is yet to be fixed. I called about getting extended warranty because I have 1 month left and issues since I got it.
CyberPower PC - RGB stuck in mulitcolor FIX explained (with images)
I've seen a lot of questions regarding the RGB lighting in the CyberPower PCs. (A lot of people disappointed because it's just "stuck" in multicolor/rainbow mode. YOU CAN CHANGE IT.
RTX 3080 dead on arrival? Can't reach CyberPowerPC
Posted around here a couple times but found this subreddit. My PC won't POST. I tried a few different things to get it to boot up all week, but think my RTX 3080 is dead on arrival. Basing this on:
My Delivery Process RTX3080 5900X
I will update this until I receive the PC, and will review the quality, condition and performance on arrival.
