Full Answer
Can I Return my Kenzo trousers?
Do not forget, returns are free of charge and accepted within 14 days of the delivery date. Kenzo trousers are displayed in either italian or american sizes. You can find the equivalent in your own sizes below. Do not forget, returns are free of charge and accepted within 14 days of the delivery date.
How do I return an item I purchased without an account?
If you ordered without an account, click on the tracking link provided in your order confirmation email. Look for your order number and select "create a return". Follow the three steps to select the product and quantity to return, and specify the reason for your return.
How do I cancel my order and return it?
You may cancel your order in the "Orders" section in your account. If this window has passed, you will receive the order and can return it free of charge by creating a return from your customer account, if you have one, or by using the link sent to you when you confirmed your order. You also have the option to refuse delivery.
What is the 14-day right of cancellation?
You have a period of 14 days from the delivery date to exercise your right of cancellation without the need to justify your reasons or to pay any penalties. When the 14-day period expires on a Saturday, Sunday or legal holiday, it will be extended to the following working day.
How do I return Kenzo?
You must return the KENZO Products to us in their original packaging, complete (with accessories, notice, labels, etc.) and a copy of the order. The pre-paid shipping label can only be used for a return sent from a country on which we deliver (cf article 6).
Does Kenzo run large or small?
Kenzo sizing is mostly true to whatever your usual size is. For some of the label's streetwear, tailoring is for an oversized look, so make sure to take this into account when ordering and consider a smaller size if you'd prefer a more fitted feel.
How long does Kenzo take to ship?
3 to 5 business daysWhen will my order be delivered? Delivery is based on the selected shipping method. Delivery in 3 to 5 business days.
How long does Kenzo last?
Synthesised using the latest nanotechnology and graphene nano-platelets, the new and improved Graphene Reinforced Ecocoat Kenzo has an increased durability of up to 5 years and a higher resistance to water-spots.
Is Kenzo quality good?
All of Kenzo's garments maintain their original dedication to exceptionally high-quality fabrication: beyond looking good, the Kenzo brand has to be felt to be truly appreciated.
Is Kenzo a luxury brand?
Kenzo (stylized as KENZO PARIS) is a French luxury fashion house founded in 1970 by Japanese designer Kenzo Takada and owned by parent company LVMH.
Is Kenzo still popular?
Kenzo has remained popular without its founder for over two decades. He left Kenzo in 1999 after it was acquired by LVMH, although he continued to support his legendary brand through a number of creative roles.
How do I know if my Kenzo is authentic?
0:254:38HOW TO SPOT FAKE KENZO. Real vs fake Kenzo sweatshirt - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou can see is far too bright compared that there to what you see on the real one the shade of greenMoreYou can see is far too bright compared that there to what you see on the real one the shade of green used is a bit too light as well or bring this one close for you.
What does Kenzo eye mean?
Introduced for the 2013 fall-winter collection, the eye motif has become a symbol of the Kenzo universe. “We loved the interpretation of the eye really informing your world,” says Carol Lim. Now this iconic eye symbol marks the new boldly feminine fragrance from the house, Kenzo World.
What does Kenzo by Kenzo smell like?
Kenzo World by Kenzo is a Floral fragrance for women. Kenzo World was launched in 2016. The nose behind this fragrance is Francis Kurkdjian. Top note is Red Fruits; middle notes are Peony, Floral Notes and Egyptian Jasmine; base note is Ambroxan.
What does Kenzo smell like?
Flower by Kenzo was created by Alberto Morillas and Christian Dussoulier. Top notes are Bulgarian Rose, Hawthorn, Black Currant and Mandarin Orange; middle notes are Parma Violet, Rose, Opoponax and Jasmine; base notes are Vanilla, White Musk and Incense.
What does Kenzo world power smell like?
The body of World Power though is centred on vanilla, or rather the interplay of vanilla and tonka bean. The former is sweet, spicy, creamy and rich, while the latter has nuances of hay, marzipan and bitterness.
How do Kenzo sweaters fit?
1:533:10Kenzo 101: Kenzo Sweatshirt Fit Review & Unboxing - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you just want a normal fit you will be fine just going true to size I definitely wouldn't sizeMoreIf you just want a normal fit you will be fine just going true to size I definitely wouldn't size down a few other comments the model had about the Switzer was that's really soft on the inside.
Do Kenzo espadrilles run small?
Espadrilles very stylish). However, please be aware of size. It runs smaller.
Can I cancel my order?
You can cancel your order within 30 minutes after it has been placed directly in your account. After this time limit, your order will be processed...
Can I modify my order once it is placed? Ex. Size, color, quantity
Unfortunately, we are unable to make any modifications to your order once it has been once it has been placed. If you are still within 30 minute wi...
Can I make an exchange? Ex : Color, Size, Quantity..
Unfortunately, we do not offer exchanges. Please return the unwanted product to receive your refund and place a new order for the desired size/colo...
I didn't get a confirmation email, what do I do?
Please contact our client service team in the "Contact us" section of the FAQ with your full name and order number.
Can you check availability for stock in stores?
Please use the "Availability in Store" feature on the product page to check the stock at a store your area.
How do I find out when a product will be restocked?
We encourage you to sign up for our availability alert located on the product page to be notified via email when it has returned to stock.
What methods of payment do you accept?
The method of payments accepted include Visa, Mastercard, American Express, ApplePay, Discover, Alipay, WeChatPay, JCB, Cup, Diners, Maestro and Pa...
What is the cost of sales tax?
Sales tax is applied to your order in accordance with individual State and local regulations. An estimation of the tax charge is indicated in your...
How much are the delivery fees?
KENZO Paris offers complimentary ground shipping for all orders. We also offer expedited shipping at an additional cost. Second Day Shipping - $15....
Where can I find my order tracking number?
You can find your tracking number in the "Orders" section of your account or the "Order Details" link in the shipping notification email.
How can I track my order?
You can track the progress of your order by logging in to your customer account if you have one, or by using the link that was sent to you when you...
Can I cancel my order?
You have 30 minutes to cancel your order, either directly through your account or by using the link sent to you in your order confirmation email. A...
Can I make an exchange? Ex : Color, Size, Quantity..
Unfortunately, we can't make any changes once you've placed an order. If you are still within 30 minutes of placing your order, you can still cance...
I didn't get a confirmation email, what do I do?
Please write to our Customer Service in the « Contact Us » section of the FAQ with your full name and order number (if you have it).
Which methods of payment do you accept?
Methods of payment accepted are: credit card (Visa, Mastercard, American Express, Carte Bleue and Maestro), Paypal and Klarna (Pay now, Pay later,...
Is the online payment secure ?
The online payment is completely secure. Your bank details are protected and encrypted by the SSL (Secure Sockets Layer) protocol. This means that...
What is the tax code required for Italian orders?
The Italian tax code is a mandatory national identification code assigned to every Italian citizen and resident. You will find this code on your It...
Can I get a tax refund on my online purchase?
The prices of KENZO products includes taxes, respecting the rules of the shipping country. You will not receive a VAT refund for your purchases on...
Has my payment been authorized ?
If you haven't received an order confirmation, your payment may have been declined. Please contact your bank.
In which countries/regions can I have my order delivered ?
We ship to all countries within the European Union, Norway, Switzerland, Island, Hong Kong SAR, Taiwan Region, Singapore, South Korea, Australia, J...
Can I cancel my order?
You can cancel your order within 30 minutes after it has been placed directly in your account. After this time limit, your order will be processed and shipped.If you are unable to successfully cancel your order, please use the prepaid label to return it. See the returns section of the FAQ for the detailed process.
I didn't get a confirmation email, what do I do?
Please contact our client service team in the "Contact us" section of the FAQ with your full name and order number.
What methods of payment do you accept?
The method of payments accepted include Visa, Mastercard, American Express, ApplePay, Discover, Alipay, WeChatPay, JCB, Cup, Diners, Maestro and Paypal.
Where can I find my order tracking number?
You can find your tracking number in the "Orders" section of your account or the "Order Details" link in the shipping notification email.
How can I return my order?
You have 14 days from the date of delivery to return your order. Please use the prepaid return label provided in your shipment to return your purchase. Returns shipped without our prepaid label will not be accepted.
Can I return a retail or department store purchase to KENZO.com?
We do not accept returns from retail and/or department stores. Please return to the store the article was purchased for assistance.
Can I cancel my order?
You have 30 minutes to cancel your order, either directly through your account or by using the link sent to you in your order confirmation email. After this time, it is not possible to cancel it and your order will be sent.
I didn't get a confirmation email, what do I do?
Please write to our Customer Service in the « Contact Us » section of the FAQ with your full name and order number (if you have it).
Which methods of payment do you accept?
Methods of payment accepted are: credit card (Visa, Mastercard, American Express, Carte Bleue and Maestro), Paypal and Klarna (Pay now, Pay later, Pay over time).
How long does it take to be delivered?
Your order will be delivered via DHL within 2 working days (not including week-ends and french national holidays) for Europe.
Where can I find my order tracking number?
You can find your tracking number in your customer account under "Orders", or by using the link in your order confirmation email.
How do I return my order ?
You have 14 days from the date of delivery to return the product. It is not possible to exchange items purchased online, even to change sizes or colours. Please note that if you don't follow these instructions, we will not be able to refund you automatically.
I bought an article in a store, can I return it to the eshop ?
We do not accept returns from store purchases. Please return to the store where you purchased the article to ask about their return policy. If you bought the product while traveling, please call the store directly using the contact information in our store locator and they will give you options on how to return the product.
What is clear GIF?
Clear GIFs : we use “clear GIFs” (aka “Web beacons” or “pixel tags”) or similar technologies, in the Website and in our communications with you to enable us to know whether you have visited a Web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail that communicates to us whether you viewed an email that we sent you or visited a certain page on our Website. A clear GIF may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your personal data.
What is personal data?
The term “personal data” means any information allowing you to be directly identified (your last name and first name) or indirectly (the customer identifier that we attribute to you in our systems).
Where are cookies stored?
A cookie is a text file that can be stored in a dedicated area of your Terminal's* hard disk when viewing an online service using your browser. A cookie file enables its issuer to identify the terminal on which it is stored during the cookie's validity or registration period.
Where is Kenzo PARIS located?
Unless there are any other provisions that provide otherwise with regard to certain specific instances of processing of personal data, the processing of your personal data that is described in this Policy shall be jointly performed by KENZO PARIS USA LLC, a Delaware limited liability company with its principal place of business at 598 Madison Avenue, NY, NY 10022 and KENZO SA, an affiliated company, whose registered office is located at 18 Rue Vivienne, 75002 Paris – FRANCE (Paris Corporate Register under n°402.180.194). These entities act as joint data controllers within the meaning of applicable regulations concerning personal data and are referred to hereinafter as “KENZO”.
Does Kenzo sell data in Nevada?
KENZO does not sell the data of Nevada residents or other individuals, as defined under that law
Does Kenzo disclose personal information?
Finally, KENZO may disclose your personal data to third parties when such disclosure is required by a law (i.e. tax authorities), a regulatory provision or a court ruling, or if this disclosure is necessary to ensure the protection and the defence of its interests (for instance to our external agents and counsels in case of debt recovery; to our insurance companies in case of the loan of a product).
Does Kenzo collect personal data?
KENZO collects, stores, processes, uses and communicates your personal data when you use our Website www.kenzo.com (the “Website”), you visit our pages on social networks, you make purchases at the KENZO Boutiques located in the US, you contact KENZO and, more generally, when you join the KENZO community.
