Full Answer
What is Diamonds International’s return policy on cruises?
At the time we were told by the cruise line shopping expert, CAM as well as Diamonds International that if we were dissatisfied with the purchase we could exchange or return for a full refund. Was guaranteed it would appraise for that amount if not more.
How can I contact Diamonds International for in-store assistance?
For questions concerning your Diamonds International in-store purchase, you should call [protected] or email us at cs.di@shopdi.com. Assistance is available Monday-Thursday from 9am until 6pm (EST) and on Fridays from 9am-4pm (EST). Helpful? This review was chosen algorithmically as the most valued customer feedback.
Is Diamonds International a good company to buy from?
Diamonds international is a horrible company with horrible customer service, they lie directly to your face saying they are selling you quality diamonds and jewelry in which will break or stones will fall out within 5-6 months.
What happened to the complaint against Diamond International?
The complaint has been investigated and resolved to the customer’s satisfaction. The company has left an official comment on the complaint. We bought a ring less than 30 days ago from Diamond International for $18, 900 in Cozumel, Mexico while on a cruise on Carnival.
How do I get my money back from diamond International?
To return or exchange an item, please contact us at CustomerService@DiamondsInternational.com.com or at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900) to request an RMA number.
Is Diamonds International a good deal?
Beware! We just got back from Cozumel where we purchased two rings and a watch from Diamonds international. While we did not feel like it was a spectacular deal, like was represented to us by our port and shopping guides on our boat, we still walked away with a purchase.
Are Diamonds refundable?
Certified Diamonds are 100% refundable up to 30 days after the original purchase as long as they are returned in the original, undamaged mint condition, and returned with the accompanying original laboratory report.
Is Diamonds International still in business?
Today, Diamonds International has over 3,500 employees at 130 stores throughout the Caribbean, Mexico, and the United States under its corporate label, which also includes Tanzanite International, DI Watch & Design, and Tequileria International.
Is Diamonds International duty-free?
Diamonds International - World's Largest Tax and Duty Free Jeweler.
Who is the owner of Diamonds International?
The founders of Diamonds International are Morris, Albert & Donna Gad and Abe & Wendy Tarapani. They personally oversee every aspect of our daily operations, and source stones from the world's largest diamond and tanzanite mines, allowing us to offer beautiful jewelry—at the best possible value—directly to the public.
Can I return a diamond ring?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.
Does an engagement ring have to be returned?
It doesn't matter which party is responsible for the broken engagement. If the condition (marriage) was not met for whatever reason, then the gift must be returned. Most western states follow the no-fault, conditional gift approach and award the engagement ring to the giver in a broken engagement.
Can you return an engagement ring if it doesn't fit?
If your gorgeous new rock is a little off in size, don't worry! Engagement ring resizing is quite common. If the ring doesn't fit, it's time to head back to the jeweler to have your ring resized.
Is there Diamonds International in the US?
Known as one of the largest tax and duty-free jewelry retailers in the world, Diamonds International has over 100 locations around the Caribbean, Central America, Mexico, and the United States.
How can you tell that a diamond is real?
Lay the stone onto the dot with the flat side down. Through the pointed end of the diamond, look down onto the paper. If you see a circular reflection inside the gemstone, the stone is fake. If you cannot see the dot or a reflection in the stone, then the diamond is real.
How much is diamond International worth?
Diamond Price ChartDiamond Carat WeightPrice (Per Carat, Round Brilliant Cut)Total Price1.0 carat$2,500 – $18,000$2,500 – $18,0001.50 carat$3,300 – $24,000$4,400 – $32,0002.0 carat$4,200 – $29,000$8,400 – $58,0003.0 carat$7,200 – $51,000$21,600 – $153,0003 more rows
Is there Diamonds International in the US?
Known as one of the largest tax and duty-free jewelry retailers in the world, Diamonds International has over 100 locations around the Caribbean, Central America, Mexico, and the United States.
What is a crown of light?
The Crown of Light diamond, Diamonds International's signature and patented cut, redefines the history of diamond cutting. Measured to perfection, with 90 masterfully hand-cut facets, the Crown of Light produces superior sparkle and fire. You have never experienced a diamond like this before.
Crown of Light Diamonds
The premium 90 faceted Crown of Light diamond is a stunning triumph of cutting expertise fused with ingenious design.
Featured collection
Having served more than 5 million satisfied customers over the past 30 years, Diamonds International has become the most trusted, and referred, fine jewelry retailer of travelers in the Caribbean, Mexico and Alaska.
What methods of payment do you accept?
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Western Union, Diamonds International Gift/Store Certificates, Wire Transfer. We do not accept Cash or CODs at this time. For US customers, we also accept payments through WU Pay by Western Union.
What happens if my order is less than my Certificate amount?
If you purchase an item with a Gift or Store Certificate and a balance remains, we will issue you a new Gift Certificate for the remaining amount.
What happens if my order exceeds my Certificate amount?
If you purchase an item with a Gift/Store Certificate and the order total exceeds the Gift/Store Certificate amount, we will ask you to use another form of payment for the balance due.
May I fax or call in an order?
We gladly accept fax or call in orders. To make a purchase using this option please follow these steps:
Diamonds International - Damaged Tanzanite Gemstone
Purchased a 33 carat gemstone from Diamonds International in Puerto Vallarta on 11/17 for $25K and discovered later after I got back on the cruise ship, that there was an undisclosed chip/nick.
Diamonds International - Ring
I purchased a ring at Diamonds International while on the Disney Dream cruise line. Cruise was October 18 - 22. The ring was small but we were guaranteed sizing was included in the price. Although because we were on a cruise line, we would have to send it in for sizing. We would be sent an email within 3 days with specific instructions.
Diamonds International - Diamond ring
My husband and I were in Cozumel and stopped in your store and purchased a wedding set and when we got home about 4 months in, one of the diamonds fell out. Mind you this is COVID year 2020, so I didn't get a response until April.
Diamonds International - diamond tennis bracelet
I purchased a diamond tennis bracelet on 11-19-2019 based on the information provided by one of Symphony of the Seas directors regarding diamond purchases on the island. It was something that I've always wanted and based on the information provided on the cruise ship I bought into the hype.
Diamonds International - engagement ring
I am going through a similar situation. I can't get them to work with us. It's been 4 months and we have a ring we can't wear and making payments on it. They are a complete scam. Who have you dealt with? I have been talking to royal media and Silvia at DI. They are completely useless and they scammed us big time.
Diamonds International - jewelry
On 8-27-18 My husband and I purchased jewelry from DI in Cozumel Mexico. We financed $7400.00. We got back home and immediately had jewelry appraised. It appraised for $3300.00. DI wouldn't accept that appraisal and said we couldn't return the merchandise. Starting in Sept.
Diamonds International - fraudulent sale
To Whom it may concern, I have been dealing with emails from your company since July and your service has been appalling. I do not ever believe a full investigation has taken place.