- Click "My eBay" at the top of any eBay page. ...
- In the left column, click Sell.
- Check the box beside the listings you want to edit.
- Click the "Edit" button. ...
- From the Edit drop-down menu at the top of the page, choose “Return policy.”
How do I change my return option on eBay?
Here's how to set your returns rules:Go to your Returns preferences - opens in new window or tab.Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. ... Choose the return reasons when this rule will apply.More items...
How do I change my return policy on eBay app?
1:172:17ebay | How To | Set up your return policies on eBay - YouTubeYouTubeStart of suggested clipEnd of suggested clipGo to the add other details section of the listing form and select returns accept it if you don'tMoreGo to the add other details section of the listing form and select returns accept it if you don't see a drop down menu click the change your return policy link if you choose to accept returns.
Can eBay sellers not accept returns?
If you refuse to accept a return and it's for a not as described case, ebay will refund with your dime and let the buyer keep it for free. Buyers can also be "spurred" into filing a false not as described case to return at your expense too. No such thing as no returns when selling here.
Can I make my own return policy on eBay?
Creating advanced returns rules You can also create your own advanced return rules - opens in new window or tab. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically.
Can eBay force me to accept a return?
eBay enforces their policies automatically in many cases, as you have found out. If you accept returns, then you accept all returns. The only thing that differs is who pays for the return shipping, which is based on your policy, as long as the buyer chooses a reason for the return that is not related to seller error.
How do I find my return policy on eBay?
Start a returnFind the item in your Purchase history - opens in new window or tab and select Return this item.Select your reason for the return.If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. ... Select Send.
How do I turn off returns accepted eBay?
Scroll down to Return Preferences and click the Edit link on the right. Scroll down to the RMA number checkbox, click it in and submit the changes. Yes, it's that simple! After following these steps, eBay will stop automatically approving your buyer's returns.
What happens if seller does not accept returns?
Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer's remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.
What happens if you dont refund a buyer on eBay?
If you don't refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back.
Why do I have to accept returns on eBay?
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. To improve your help experience, please sign in to your account.
Why do I have to pay return shipping on eBay?
The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description.
Where's My Item?
If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
Returning Items
If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.
How Sellers Manage Returns & Refunds
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.
