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diono return policy

by Prof. Stan Purdy PhD Published 1 year ago Updated 1 year ago
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Full Answer

Is my Diono product included in the recall?

NOTE: No other products are included in this recall. If your Diono product was manufactured before November 25th, 2013, or after September 5th, 2017, it is NOT included in this recall.

Does Diono comply with FMVSS 213?

Diono is committed to your child’s safety and we apologize for any inconvenience this matter may have caused. Through voluntary testing, Diono has determined that the subject products do not comply with FMVSS 213 when installed in vehicles with a lap-only belt (type 1).

Are Diono convertible car seats dangerous?

There is a risk of head and/or chest injury, although no injuries have been reported to date. In cooperation with the National Highway Traffic Safety Administration, Diono has undertaken a voluntary recall of certain convertible car seat models manufactured between November 25th, 2013, and September 5th, 2017.

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How long is Diono warranty?

2. General Warranty Period. 2.1 General U.S. Warranty Period. Diono U.S.A. warrants to Purchasers that its Products will be free from defects in material and workmanship for one (1) year from the date of original purchase (the U.S. Warranty Period).

Where does Diono ship from?

For all Product orders over $400.00 in the continental United States, Diono offers free shipping. All other Product orders are charged shipping fees based on the size and weight of the Product order as well as the distance of delivery from Diono's fulfillment facility in Sumner, Washington.

How long is a Diono Radian good for?

10 yearsDiono Radian models expire 10 years from date of purchase and approved for the use of harness mode for 8 years and up to 10 years in booster mode. Diono Rainier, Pacifica and Olympia expire 10 years from date of purchase and approved for the use of harness mode for 8 years and up to 10 years in booster mode.

How long are Diono rXT good for?

These three seats have a lifespan of eight years with the harness in use, or 10-12 years without the harness. If you purchase a convertible manufactured post 2019, that is not on the list, the lifespan is ten years. The manual found with the car seat will give you the exact information.

Is Diono a good brand?

Diono is known for its high-quality car seats that provide enhanced protection for years to come. They're not only strong, but they're also certified for airplane use, which is a quality that most car seats don't have.

Where are Diono carseats made?

With over 20 years of design and engineering in the USA, we're proud to be Made of Seattle, a city like no other. Seattle's unique cultural identity and pioneering spirit inspired the Diono difference way back in 1999 and it's what continues to drive our innovation today.

Are Diono carseats good?

We can say with a fair amount of certainty that the Diono Radian 3QXT is the best car seat for an infant. It can accommodate a child from 4-120 pounds and has a lifespan of 10-years. So it's the only car seat you'll ever need. We were impressed with the easy-click installation.

Do expiration dates on car seats matter?

Expired car seats may not adequately protect riders in the event of a crash. That's why the American Academy of Pediatrics (AAP) urges parents to avoid using car seats that are past their use-by dates, or seats without expiration dates that are more than six years from date of manufacture.

Can Diono car seats touch?

Yes. Diono allows our seats to touch each other as well as other manufactured seats, however you will want to check with the other manufacturer to see if they allow their seats to touch others.

Why do car seats expire?

In general, car seats expire between 6 and 10 years from the date of manufacture. They expire for a number of reasons, including wear and tear, changing regulations, recalls, and the limits of manufacturer testing.

How long do car seats last before expiring?

Yes, car seats typically expire after six years from the date of manufacture. A sticker that provides the serial number includes manufacture and expiration dates. Of course, the seats don't dissolve on the expiration date at the stroke of midnight.

How many years is a car seat good for?

Every car seat brand is different, but many manufacturers set an expiration date of six years. Therefore, you shouldn't use or buy a car seat that's older than six years, or one past the date specified on your particular model.

Why was Diono Radian RXT discontinued?

More than 500,000 child car seats made by a company called Diono are being recalled because they may not adequately protect children in a crash. The recall covers the Radian R100, Radian R120, Radian RXT, Olympia, Pacifica, and Rainier convertible and booster seats.

Is Diono Radian safe?

The Diono does exceed the safety minimum required by law for crash testing, and therefore is considered safe. The Diono head sensor result is 820, below the Federal maximum allowed of 1000, and chest result is near 53, below the maximum allowed of 60.

Does the Diono Radian 5 recline?

Are there different seat positions on the Diono Radian 5? There are two different seat positions, forward- and rear-facing. An attachment is used for the rear-facing position to recline the seat.

What is the difference between the Diono car seats?

0:082:13Compare all 2020 Diono Convertible Car Seats - Watch the review!YouTubeStart of suggested clipEnd of suggested clipThe three rx goes from 20 pounds to 65 pounds in harness mode forward-facing it also goes from 50MoreThe three rx goes from 20 pounds to 65 pounds in harness mode forward-facing it also goes from 50 pounds to 100 pounds in a high-back booster mode.

Can you use non-Diono on a car seat?

The use of non-Diono®, covers, inserts, toys, accessories, or tightening devices is not approved by Diono® for use on Diono® car seats Their use could cause this restraint to fail Federal, or European Safety Standards or perform worse in a crash. Their use automatically voids the Diono® warranty.

Can Diono be replaced?

During the Warranty Period, Di ono® will, at its option, repair or replace this product if it is found by the manufacturer to be defective in material or workmanship. Diono reserves the right to discontinue or change parts, fabrics, models, or products, or to substitute this product with a comparable model or product.

What is the number to contact Diono for a replacement seat?

If you have experienced an issue with the chest clip and you have a Radian seat manufactured before September 2008; please contact Diono Customer Service at 855-463-4666 for a replacement part.

When will Diono headrests be available?

Diono expects that the replacement headrests will be available for shipment by May 9, 2021, but the replacement headrests may be available before that time.

What is Diono car seat?

Diono is a leading designer and manufacturer of convertible car seats and other juvenile products. We are committed to improving safety for babies and young children. As the result of our rigorous quality control and ongoing product testing, we have established that certain car seats installed in a certain configuration result in a technical non-compliance and related safety concern.

What is the Diono safety number?

Please use the form above or you may call our toll-free number at 1-855-463-4666. Thank you,

What is the number to contact for a RadianSL tilt lock?

If you have a RadianSL model car seat manufactured before March 2011 and feel you have experienced an issue with the tilt lock relating to installation compatibility, please contact Diono Customer Service at 855-463-4666 for a replacement part.

When was the Radian RXT recalled?

If you have a Radian RXT, Radian R100, Radian R120, Rainier, Olympia, or Pacifica convertible car seat that was manufactured after November 25, 2013, you may be affected by this voluntary recall. Any other model or manufacture date is NOT affected by this voluntary recall.

Is Diono a convertible?

Diono is a leading designer and manufacturer of convertible car seats and other juvenile products . We are committed to improving safety for babies and young children traveling in cars. As the result of our rigorous quality control and ongoing product testing, we have established that if our convertible car seats are installed forward-facing in vehicles with lap belt ONLY (Type 1) without the top tether attached, it crosses into technical non-compliance. You may be affected by this voluntary recall.

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