The Mattress Return Process
- Email the return team at returns@dreamcloudsleep.com. Include the following photos: The entire mattress with no sheets, covers, etc. ...
- Donate the used mattress to charity. ...
- Watch for your full refund within 7 business days. ...
- Reach out to a DreamCloud Sleep Concierge at dreamcloudsleep.com with any additional questions.
Full Answer
What is DreamCloud’s return policy?
The DreamCloud platform bed is eligible for return within 50 days of delivery. Additionally, your foundation has a 3-year manufacturer’s warranty. The DreamCloud bed frame with headboard is eligible for return within 50 days of delivery. Additionally, your bed frame with headboard has a 3-year manufacturer’s warranty.
Can you return a DreamCloud mattress for free?
If you aren’t satisfied, you can return the mattress for free. We like the CertiPUR-US certification given to DreamCloud’s foam layers, which is a certification given to less than 1% of the mattresses on the market.
Does DreamCloud ship to the US?
As of right now, our DreamCloud review found that the brand ships within the contiguous US, though shipping to Alaska and Hawaii is an additional $150 per large item ordered. What is DreamCloud’s Shipping Policy?
What makes DreamCloud so special?
DreamCloud has been lovingly-made with a Cashmere cover and layers of premium foam and coils so you can enjoy the most luxurious sleep of your life. Our Cashmere-polyester blend cover provides the most breathable, soft sleep you’ve ever had. With DreamCloud, returns are rare but they do happen.
Is DreamCloud easy to return?
With DreamCloud, returns are rare but they do happen. DreamCloud offers a 365 night trial period starting the day you receive your new mattress so you can feel confident in your sleep. We know that even the most plush and luxurious mattress won't be perfect for everyone since sleep is personal.
Are DreamCloud mattresses worth the money?
The DreamCloud is a luxury hybrid that comes in at a lower price point than most competing models. This makes it a good value for customers looking for a mattress with high-end materials and construction without a high price point.
How do I contact DreamCloud?
CONTACT US. If you have any questions about these Terms or otherwise need to contact Us for any reason, you can reach Us at by phone at 1-888-863-2827 or by email at support@residenthome.com.
How long after you buy a mattress can you return it?
Most companies offer a 100-days money-back guarantee, which is good enough. But if it's less than 30 days, stay away from them. Editor's note: some companies—like Saatva—offer a full refund, but still make you pay for shipping the item back to them.
Do DreamCloud mattresses sag?
I purchased directly from Dream Cloud, not from Amazon. It had a full 1 yr trial period. At first it felt like i was sleeping "on" the bed instead of "in" the bed because it was very very firm. After about 12 months, the mattress started sagging and I felt like I was sleeping in a hole.
Who is DreamCloud owned by?
Nectar SleepBoth mattress brands are owned by direct-to-consumer company Nectar Sleep. The DreamCloud brand includes two mattresses, the DreamCloud and DreamCloud Premier. Both are hybrid models with medium firm (6) feels.
Where is DreamCloud located?
Palo Alto, CaliforniaDreamCloud, LLC, is based in Palo Alto, California.
How long can I leave my DreamCloud mattress in the box?
Answer: Up To 30 Days But will amazing sleep happen on night one, or is there an adjustment period, you wonder? Your luxury DreamCloud mattress is made of premium memory foam layers over individually wrapped pocket coils.
Is nectar the same as DreamCloud?
Nectar and DreamCloud are both online direct-to-consumer mattress retailers – the main difference between them is that DreamCloud Premier uses springs and foam (a hybrid) and Nectar is all foam. While both mattresses are affordably priced for their relative design, the Nectar is the more modestly priced of the two.
Can I return a mattress if I don't like it?
Some shops will only offer an exchange or store credit, rather than a full refund. Some high street retailers will only accept returns if the mattress is unused, so it will need to be in perfect condition, undamaged and in its original packaging. That means you won't be able to change your mind once you've slept on it.
Can you return a mattress within 30 days?
First, most brands won't accept returns during the first 30 days that you own the mattress. Known as the waiting period, these weeks ensure that you give the new bed a fair chance. Foams take time to reach their final feel, and the body's musculature can take a few weeks to adjust to a new sleeping surface.
What do you do if you don't like your mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
Which mattress has the best reviews?
Best Mattress RatingsBest Overall: Casper Original Hybrid »Best Lower-Priced Mattress: Tuft & Needle Mint »Best Budget Mattress: Tuft & Needle Original »Best Budget Memory Foam Mattress: Original Lull Mattress »Best Latex Mattress: Birch Natural Mattress »Best Mattress for Heavy People: DreamCloud Premier »More items...•
How long do you have to wait to sleep on a DreamCloud mattress?
It can take up to 72 hours for your mattress to expand to the full 15 inches - but - you can lay on the bed immediately after opening. Because the multiple foam and pocket coils layers are compressed with over 15,000 pounds per square inch of pressure and then vacuum-sealed, they need time to expand.
Is nectar the same as DreamCloud?
Nectar and DreamCloud are both online direct-to-consumer mattress retailers – the main difference between them is that DreamCloud Premier uses springs and foam (a hybrid) and Nectar is all foam. While both mattresses are affordably priced for their relative design, the Nectar is the more modestly priced of the two.
Is DreamCloud mattress good for heavy person?
The DreamCloud is a hybrid mattress that combines layers of memory foam and polyfoam to provide significant pressure relief for heavier sleepers. The testers on our team who weigh more than 230 pounds agree the DreamCloud has a very balanced feel with ample cushioning and adequate support for this weight group.
How much does a Dreamcloud mattress cost?
Prices for the Dreamcloud Mattress start at $625, and some of their more costly mattresses are priced at over $1,000. Many people are unwilling to invest in a luxury mattress if they’re not sure it’s right for them. That’s why it can be so helpful to buy a mattress from a company that offers a great return experience.
How long does it take to return a Dreamcloud pillow?
A Dreamcloud pillow can be returned with 50 days of the delivery date. A pillow will only be eligible for a return if it is both clean and undamaged. Dreamcloud sheets have the same 50-day return window. However, sheets cannot be returned after they have been opened. Dreamcloud’s beds can be returned within 50 days.
What is Dreamcloud mattress?
Dreamcloud mattresses are designed to give your body the support and comfort that it needs at night. Dreamcloud mattresses are durable, well-made, and extremely comfortable. They also come with a premium price tag, which leaves many consumers reluctant about moving forward with a purchase. Thankfully, if customers are not completely satisfied ...
How long can you use a mattress before you can return it?
Consumers can use their mattress for a full year before they decide to make a return. Because of the way the return policy is structured, consumers actually have more than a year to file their return. The free trial period begins 30 days after the delivery of the mattress, which means the mattress must be returned within 395 days ...
How long does it take for a mattress to be returned?
Mattress returns cannot be processed until 30 days after the date of the mattress delivery. However, if there was an order error, or if you would like to exchange your mattress for a mattress of a different size, you can do this without waiting for the 30-day window to pass as long as your mattress is unopened.
How long can you sleep on Dreamcloud?
You can spend weeks, months, or even a year sleeping on one of their mattresses to see if it gives you the satisfying sleep that you need. Now that you have a better understanding of the Dreamcloud mattress return policy and how it works, you can decide if you’d like to try one of their mattresses for yourself.
How long after delivery can you open a mattress?
With that said, you should make sure that you open your mattress within 90 days of the delivery date. If a mattress is opened 90 days after delivery, it is ineligible for both warranty claims and returns. If you are based in Rhode Island or Connecticut, you will be responsible for a mandatory mattress recycling fee.
Your Dream Mattress Becomes a Reality Dreamcloud Return Policy
The DreamCloud Luxury Hybrid mattress is a hybrid that provides soft yet sturdy comfort for your sleep. A luxury mattress like this is perfect for those who have back issues and will provide them excellent sleep.
Benefits of a Hybrid Mattress
If you own an old spring mattress, it’s about time to refurbish and buy a hybrid mattress! What makes it different from a memory foam mattress is the materials.
Why You Need to Pick the DreamCloud Mattress
Experience cloud nine when you lie down and feel what soothing features the DreamCloud mattress has in store for you. It consists of 5 layers with the following materials from top to bottom:
Other Perks of Buying a DreamCloud Mattress
Together with the wonderful quality, the DreamCloud mattress comes with excellent customer service to guarantee satisfaction on your purchase.
The DreamCloud Premier Mattress
Not only is there the DreamCloud Luxury Hybrid mattress, but there is also an updated version you can buy called the DreamCloud Premier mattress.
Frequently Asked Questions
The DreamCloud mattress is a hybrid fit for anyone who faces sleeping issues with their old bed. It has a blend of non-toxic polyfoam and inviting coil center in five layers.