Does Best Buy have a return policy?
Best Buy offers an all-year-round return policy that applies to purchases from the retailer itself, as well as purchases from its outlets and its subsidiaries. As with any return policy, conditions do apply.
What is the return policy at Best Buy?
Item Returns and Their Time Limits
- Membership for most devices/products/items: Standard members are allowed a 14-day window to return items without a receipt. ...
- Smartphones, Smart Watches, Tablets, and MiFi: All membership levels have a 14-day window to return items. ...
- All Major Appliances: A 15-day return window applies to all members, from the Standard to Elite Plus Membership level.
What store has the best return policy?
Retailers with the best return policies
- Nordstrom. Nordstrom has no official time limit on returns, though they do require a receipt or proof of purchase for cash returns.
- Eddie Bauer. Like many of the stores on this list, Eddie Bauer has no limit on when items can be returned for a refund.
- Costco. ...
- Bed Bath & Beyond. ...
- Zappos. ...
Can BestBuy accept returns without receipt?
To return an item at Best Buy, you must have the original contents and packaging as well as a receipt, the card used to make the original purchase, and a photo ID. If you made a purchase online, you may still return that item without the receipt as long as you have the packing slip to show for proof of purchase.
How to start a return
Return any in-store or online purchase to any Best Buy store. See details below. Find a store
Our promise
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Extended holiday return and exchange periods
Purchases made Oct. 18, 2021, through Jan. 2, 2022, have an extended return period through Jan.
Return and exchange periods
The below return and exchange period applies for purchases before Oct. 18, 2021 and after Jan. 2, 2022.
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer, including My Best Buy® Elite and My Best Buy® Elite Plus customers.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
What items cannot be returned at Best Buy without a receipt?
Best Buy asks for proof of purchase for all products in order to process a return. If you are unable to display a receipt or other proof of purchase at the time of the return, you may be able to still return your item by providing the email address tied to the purchase.
How to return an item to Best Buy?
To return an item at Best Buy, you must have the original contents and packaging as well as a receipt, the card used to make the original purchase, and a photo ID.
What is Best Buy’s return policy in 2022?
Best Buy’s return policy is built to be as seamless and pain-free as possible. Best Buy allows a customer to return or exchange most products within 15 days of purchase.
What is Best Buy’s return policy for online purchases vs. in-store purchases?
Best Buy’s return policy works for both in-store purchases and online purchases. An item purchased online can be returned at any Best Buy physical location or by using a pre-paid shipping label generated by an online return.
What is Best Buy’s return policy on open-box items?
Best Buy will accept returns of open-boxed items that are not damaged, as long as you bring in the original packaging and all accessories for the item. If you are unable to provide the original packaging or accessories at the time of the return, you may still be able to return your item with a deduction for the items missing.
How long is Best Buy Elite?
For Best Buy Elite members, you get the perk of having a 30-day window for returns and exchanges of most products. However, the 14-day window for activated devices like the ones named above still applies regardless of your membership.
How long does Verizon have to return a phone?
This window narrows to 14 days since purchase for activated devices, such as cell phones, tablets, mobile hotspots, and cellular wearables, with the exception of Verizon devices in these categories, which have a 30-day return and exchange window.
Do you give a refund in store credit?
Refunds must be given in the form of store credit instead of the original payment. It’s imperative to always give store credit in order to turn returners into re-purchasers. That is an entirely reasonable policy, and we even agree with the part about why returns without a receipt should be in store credit only.
Can you return an item without receipt?
A no-receipt return requires an override from a manager, and both the manager and employee will probably tell you that returning an item without a receipt isn’t possible. If you’re allowed a return, don’t count on store credit: “it won’t even be a store credit, but most likely an exchange only,” writes the tipster.
Does Best Buy accept returns?
Although not customer facing in our policy language, we will accept unopened returns outside of the return window, as long as the SKU is still carried and sold by Best Buy within our current assortment. This option is available to customers with and without a proof of purchase. This element of our Return & Exchange promise will allow our employees to deliver on our promise to do whatever we can to help them get the solution that best fits your technology needs. Refunds must be given in the form of store credit instead of the original payment. It’s imperative to always give store credit in order to turn returners into re-purchasers.
Do most stores follow the tipster policy?
While this policy is on the books, it’s at the discretion of the store’s general manager, and the tipster notes that “most don’t follow it.”
Can you return an item that Best Buy keeps in stock?
No, customers aren’t supposed to know that. The official policy, for employees’ eyes only, is that customers can return an unopened item that the store currently keeps in stock without any proof of purchase. This is possible as long as the SKU (Stock Keeping Unit, a number that represents an exact item) is one that Best Buy currently keeps in stock.
How Does the Best Buy Return Policy Work?
Here’s the skinny so you can actually make the Best Buy return policy work for you.
What is Best Buy's error?
Best Buy’s Error? – If you’re returning something to Best Buy via mail, and the reason for the return is an error on Best Buy’s part, they’re on the hook for the return shipping charges.
How Many Days Do I Have to Return Something?
Cell Phones and Devices with a Carrier Contract – 14 days for everyone.
What If I Don’t Have a Receipt?
If you don’t have a receipt, be prepared to show a valid ID when returning something to Best Buy.
What About a Cash Refund?
Keep in mind that if you pay with cash, and your order is over $800, you’ll have to settle for a corporate check as a refund.
Can I Return an Unopened Video Game?
I had someone in the comments ask if they could return an unopened video game they bought 2 months ago.
What if I Used a Gift Card to Make the Purchase?
Not a problem. If you bought the item with a Best Buy gift card, you’ll get a full refund back to that same gift card.
