The Mattress Return Process
- Email the return team at returns@dreamcloudsleep.com. Include the following photos: The entire mattress with no sheets, covers, etc. ...
- Donate the used mattress to charity. ...
- Watch for your full refund within 7 business days. ...
- Reach out to a DreamCloud Sleep Concierge at dreamcloudsleep.com with any additional questions.
Full Answer
Can I Return my DreamCloud mattress?
With DreamCloud, returns are rare but they do happen. DreamCloud offers a 365 night trial period starting the day you receive your new mattress so you can feel confident in your sleep. We know that even the most plush and luxurious mattress won’t be perfect for everyone since sleep is personal.
What is the return policy for mattresses?
The return request for an opened mattress can be made no earlier than 30 days after delivery. The return request for an opened mattress must be made no later than 365 days after delivery. Unopened mattresses are eligible for return and refund after delivery.
What is DreamCloud's return policy for sheets?
DreamCloud sheets may be returned within 50 days of delivery if the sheets are unopened and in their original packaging. Due to the nature of DreamCloud sheets, all opened items are not eligible for returns or refunds.
What makes DreamCloud so special?
DreamCloud has been lovingly-made with a Cashmere cover and layers of premium foam and coils so you can enjoy the most luxurious sleep of your life. Our Cashmere-polyester blend cover provides the most breathable, soft sleep you’ve ever had. With DreamCloud, returns are rare but they do happen.
Is it easy to return a DreamCloud mattress?
With DreamCloud, returns are rare but they do happen. DreamCloud offers a 365 night trial period starting the day you receive your new mattress so you can feel confident in your sleep. We know that even the most plush and luxurious mattress won't be perfect for everyone since sleep is personal.
Is DreamCloud mattress worth the money?
It is actually one of the best mattresses for back sleepers. Unless they are beneath 200 lbs, average weight side sleepers might feel too much pressure when they are lying on the DreamCloud mattress. They could feel bunched-up around the hips and shoulders, and this could cause pain and discomfort over time.
Should I flip my DreamCloud mattress?
Rotating your DreamCloud every three months to encourage even wear across the mattress surface. (No need to flip it though!)
Can I return mattress after opening?
If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
What kind of mattresses do 5 star hotels use?
Upscale hotels usually use luxury mattresses that are either hybrid , traditional innerspring , or memory foam mattresses. Hybrid mattresses are becoming particularly commonplace, as they strike the balance between supportive innerspring coals and body-cradling memory foam.
Who is DreamCloud owned by?
Nectar SleepBoth mattress brands are owned by direct-to-consumer company Nectar Sleep. The DreamCloud brand includes two mattresses, the DreamCloud and DreamCloud Premier. Both are hybrid models with medium firm (6) feels.
Does DreamCloud sag?
I purchased directly from Dream Cloud, not from Amazon. It had a full 1 yr trial period. At first it felt like i was sleeping "on" the bed instead of "in" the bed because it was very very firm. After about 12 months, the mattress started sagging and I felt like I was sleeping in a hole.
How long does it take for a DreamCloud mattress to break in?
It can take up to 72 hours for your mattress to expand to the full 15 inches - but - you can lay on the bed immediately after opening. Because the multiple foam and pocket coils layers are compressed with over 15,000 pounds per square inch of pressure and then vacuum-sealed, they need time to expand.
Is DreamCloud premier good for heavy people?
With its high profile and supportive layers, we found that the DreamCloud Premier is a good choice for back sleepers of all body weights. The foam layers are soft and conforming enough for back sleepers who weigh less than 130 pounds, while still offering plenty of support for sleepers who weigh more.
What are my rights to return a mattress?
Returning a mattress bought in store. No matter how uncomfortable it is, if a mattress bought in a physical shop is not actually faulty or damaged, you can only return it if the retailer has a returns policy – which isn't a legal requirement.
What happens to the mattresses that are returned?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
How does returning a mattress work?
They'll either take it to a donation center or back to their warehouse. This is the easiest solution, although it can sometimes be a headache to coordinate the delivery truck. You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
Does DreamCloud sag?
I purchased directly from Dream Cloud, not from Amazon. It had a full 1 yr trial period. At first it felt like i was sleeping "on" the bed instead of "in" the bed because it was very very firm. After about 12 months, the mattress started sagging and I felt like I was sleeping in a hole.
Are DreamCloud mattresses soft or firm?
medium firmThe DreamCloud has a medium firm feel, rating around 6 on the 10-point firmness scale. This is within the range most sleepers tend to prefer, but it is on the firmer end of that range. Measuring 14 inches thick, the DreamCloud is a high-profile model, so it may require sheets with deeper pockets than average.
Is DreamCloud good for back pain?
Sleepers that regularly experience backaches or soreness are better suited to the DreamCloud because its tighter top offers the right combination of give and firmness.
Which mattress has the best reviews?
Best Mattress RatingsBest Overall: Casper Original Hybrid »Best Lower-Priced Mattress: Tuft & Needle Mint »Best Budget Mattress: Tuft & Needle Original »Best Budget Memory Foam Mattress: Original Lull Mattress »Best Latex Mattress: Birch Natural Mattress »Best Mattress for Heavy People: DreamCloud Premier »More items...•
How much does a Dreamcloud mattress cost?
Prices for the Dreamcloud Mattress start at $625, and some of their more costly mattresses are priced at over $1,000. Many people are unwilling to invest in a luxury mattress if they’re not sure it’s right for them. That’s why it can be so helpful to buy a mattress from a company that offers a great return experience.
How long does it take to return a Dreamcloud pillow?
A Dreamcloud pillow can be returned with 50 days of the delivery date. A pillow will only be eligible for a return if it is both clean and undamaged. Dreamcloud sheets have the same 50-day return window. However, sheets cannot be returned after they have been opened. Dreamcloud’s beds can be returned within 50 days.
What is Dreamcloud mattress?
Dreamcloud mattresses are designed to give your body the support and comfort that it needs at night. Dreamcloud mattresses are durable, well-made, and extremely comfortable. They also come with a premium price tag, which leaves many consumers reluctant about moving forward with a purchase. Thankfully, if customers are not completely satisfied ...
How long can you use a mattress before you can return it?
Consumers can use their mattress for a full year before they decide to make a return. Because of the way the return policy is structured, consumers actually have more than a year to file their return. The free trial period begins 30 days after the delivery of the mattress, which means the mattress must be returned within 395 days ...
How long does it take for a mattress to be returned?
Mattress returns cannot be processed until 30 days after the date of the mattress delivery. However, if there was an order error, or if you would like to exchange your mattress for a mattress of a different size, you can do this without waiting for the 30-day window to pass as long as your mattress is unopened.
How long can you sleep on Dreamcloud?
You can spend weeks, months, or even a year sleeping on one of their mattresses to see if it gives you the satisfying sleep that you need. Now that you have a better understanding of the Dreamcloud mattress return policy and how it works, you can decide if you’d like to try one of their mattresses for yourself.
How long after delivery can you open a mattress?
With that said, you should make sure that you open your mattress within 90 days of the delivery date. If a mattress is opened 90 days after delivery, it is ineligible for both warranty claims and returns. If you are based in Rhode Island or Connecticut, you will be responsible for a mandatory mattress recycling fee.
How long does it take to return DreamCloud mattress protector?
The DreamCloud Mattress Protector may be returned within 30 days of the date of delivery if the mattress protector is in original packaging and unopened. Due to the nature of the DreamCloud Mattress Protector, all opened items are not eligible for returns or refund.
How long do you have to return DreamCloud?
This is why we offer you 365 calendar days (starting 30 days after delivery) to return your DreamCloud mattress. We recommend sleeping on it for at least 30 consecutive nights after you receive it to allow your body to properly adjust. For recommendations on how to upgrade to a true luxury sleep experience. To initiate a return, please call DreamCloud Sleep Support at 08000 30 20 80. Once return eligibility is confirmed, a specialist will help begin that process from start to finish. To be eligible for a return:
How long is DreamCloud mattress trial?
We want you to try it out for yourself and see. Our industry-leading 365 night trial begins 30 days after delivery of your mattress so that your body has enough time to adjust to your upgraded sleep environment. If you haven’t had the best year of sleep in your life, you can send it back for a full refund, guaranteed. For more information regarding our trial policy, see our Terms & Conditions
Why is my DreamCloud mattress not sleeping?
If you’re not experiencing the best sleep of your life on your new DreamCloud mattress, it may be due to some other aspects of your sleep experience. High thread count sheets may be restricting airflow around your body while you sleep and an old, unsupportive pillow may be causing you to toss and turn or wake up stiff.
How long does it take to adjust to a new mattress?
Studies have shown that it takes about 30 days for your body to adjust to a new mattress, even longer for those who are currently sleeping on an unsupportive, worn-down mattress. With DreamCloud, we encourage you to take the first 30 days to fully adjust to your new mattress before making any permanent decisions about it.
Does DreamCloud offer returns?
With DreamCloud, returns rare but they do happen. DreamCloud offers a 365 night trial period starting 30 days after delivery so you can feel confident in your sleep. We know that even the most plush and luxurious mattress won’t be perfect for everyone since sleep is personal. When you purchase a DreamCloud, you can rest assured that if it’s not the best sleep of your life, you can receive a full refund at any point during your year-long trial period, guaranteed. See our Terms and Conditions for more information.
Your Dream Mattress Becomes a Reality Dreamcloud Return Policy
The DreamCloud Luxury Hybrid mattress is a hybrid that provides soft yet sturdy comfort for your sleep. A luxury mattress like this is perfect for those who have back issues and will provide them excellent sleep.
Benefits of a Hybrid Mattress
If you own an old spring mattress, it’s about time to refurbish and buy a hybrid mattress! What makes it different from a memory foam mattress is the materials.
Why You Need to Pick the DreamCloud Mattress
Experience cloud nine when you lie down and feel what soothing features the DreamCloud mattress has in store for you. It consists of 5 layers with the following materials from top to bottom:
Other Perks of Buying a DreamCloud Mattress
Together with the wonderful quality, the DreamCloud mattress comes with excellent customer service to guarantee satisfaction on your purchase.
The DreamCloud Premier Mattress
Not only is there the DreamCloud Luxury Hybrid mattress, but there is also an updated version you can buy called the DreamCloud Premier mattress.
Frequently Asked Questions
The DreamCloud mattress is a hybrid fit for anyone who faces sleeping issues with their old bed. It has a blend of non-toxic polyfoam and inviting coil center in five layers.
Your Dream Mattress Becomes a Reality How To Return My Dreamcloud Mattress
The DreamCloud Luxury Hybrid mattress is a hybrid that offers soft yet sturdy comfort for your sleep. A luxury mattress like this is great for those who have back issues and will provide them terrific sleep.
Benefits of a Hybrid Mattress
If you have a springy mattress, it’s time to update it to a hybrid mattress! The various materials in a hybrid mattress is what makes it different from a regular memory foam mattress.
Why You Should Pick the DreamCloud Mattress
Go on cloud nine with what the DreamCloud mattress offers with its soothing features. It consists of 5 layers with the following materials from top to bottom:
Other Perks of Buying a DreamCloud Mattress
Along with the wonderful quality, the DreamCloud mattress comes with exceptional customer service to guarantee satisfaction on your purchase.
The DreamCloud Premier Mattress
Not only is there the DreamCloud Luxury Hybrid mattress, but there is also an upgraded version you can buy called the DreamCloud Premier mattress.
Frequently Asked Questions
The DreamCloud mattress is a hybrid fit for anybody who faces sleeping issues with their old bed. It has a blend of non-toxic polyfoam and inviting coil center in five layers.
