Want to place your order by phone?
If you have the information ready to place your order, but don't want to do it on-line, you can call us everyday from 7:00 AM to 12:00 AM Eastern.
Need help using EasyApplianceParts.com?
Need help using the web site? Our extensive Site Help pages will show you how to get the most out of EAP in an easy, step-by-step fashion.
Can't find your model or part?
If you can't find your model or part, try checking the online help first. If the directions there aren't enough, contact EAP by email using the link.
Need repair help or technical assistance?
We have compiled the best possible repair help and made it available online. We do not have repair technicians available by phone or email.
Want to check your order's status?
You can check on the status of your order, or any shipments for your order either on line, by email, or by phone.
Want to check on a shipment?
You can check on the status of your order, or any shipments for your order either on line, by email, or by phone.
Want to cancel an item from an order?
If the item is in stock you only have a short time from when you placed your order to cancel that item. You may contact EAP to cancel an item that is on backorder and has not shipped. Cancelling items can be done online, by email, or by phone.
How long is a return material authorization valid?
For assistance with a return, you can also call 800.432.8542 for personal assistance. RMAs are valid for 15 days.
How long is Encompass warranty good for?
Defective Return. Encompass will honor the manufacturer's warranty on a product sold by Encompass. Most, but not all, products are warranted for 90 days from the date of the original invoice. We automatically order a replacement part for the defective item, which is billed up front.
How long does it take to get credit for core returns?
Cores failing to meet these requirements will not be eligible for credit and cannot be returned: Cores returned within 90 days from the original invoice date will receive full credit.
Is shipping and handling costs refundable?
Shipping and handling costs are not refundable. All returns are subject to inspection and approval prior to credit being issued. Non-approved returns will be shipped back to customers at their expense. Items incorrectly shipped to Encompass will be returned to customers at their expense.
Can you return special order items?
Special order items are not returnable. Returns will be credited the purchase price and applicable taxes, less any restocking and or packaging fees, to the original credit card or to your Encompass account. Shipping and handling costs are not refundable.
Does Encompass pay for shipping?
Encompass does not pay the shipping costs for any parts returned to us from outside the U.S. for any reason. Customers are responsible for all shipping, duties and customs fees for any replacement parts, as well.
How much does Easy Appliance Parts cover?
If your bank does hold you liable for any of this $50, Easy Appliance Parts will cover the entire liability for you, up to the full $50.
What time is 877-910-4614?
Everyday from 8:00 AM to 1:00 AM Eastern Standard time at#N#1-877-910-4614#N#1-877-910-4617 . Your order can be placed most effectively if you conduct your research using the web site first, and have your part numbers ready for the Customer Service Representative.
Is Easy Appliance Parts safe?
Easy Appliance Parts is here to provide you with a safe environment where you can purchase your appliance parts online. When you purchase with EAP you are completely protected against identity theft.
Can I return a part that was damaged during shipping?
No, there’s no need to return a part received damaged during shipping. All we ask is to send cs@appliancepartspros.com an email with model, serial number and include a photo of the box, damaged part and shipping invoice. We will ship a replacement part once this information has been received.
Does AppliancePartsPros.com offer returns?
No, AppliancePartsPros.com does not provide a return shipping label. You may choose the carrier of your choice such as USPS, FedEx or UPS or you may purchase a prepaid label from AppliancePartsPros.com. AppliancePartsPros.com does not offer refunds on shipping charges or surcharges for return items.
