ebay's return policy

by Mrs. Zoila Pagac III Published 2 years ago Updated 1 year ago

Buyers have 30 days after actual (or latest estimated) delivery date to request a return. You have 8 days to respond to the request: you can either offer a refund or a replacement. If you don't reply, or don't offer those options the buyer can ask eBay to step in.

What is eBay 30 day return policy?

30 day return policy. 03-28-2020 11:48 AM. A buyer must request a return and select the replacement or exchange option no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.

How to change eBay return policy?

To edit your return policy, follow these steps:

  • Click "My eBay" at the top of any eBay page. You may be asked to sign in
  • In the left column, click Sell.
  • Check the box beside the listings you want to edit.
  • Click the "Edit" button. ...
  • From the Edit drop-down menu at the top of the page, choose “Return policy.” A pop-up window will appear. ...
  • When you’re done, click “Submit all” at the bottom of the page. ...

How many days eBay return policy?

When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. The seller has two days to inspect the returned item and issue a refund to the buyer. eBay will track the delivery of the returned item.

How long do eBay buyers have to return an item?

ebay allows buyers anywhere from 7 days to 30 days to return, depends on item/ebay. as you can't prove what was sent , you'll be stuck with accepting what's returned. you can file a complaint that will get the buyer on a watch list but won't get you anything unless they've done it to many others and they filed the complaints.


Do eBay sellers have to accept returns?

If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy.

Does eBay have a 30 day return policy?

30 calendar days after the estimated or actual delivery date or within the seller's stated returns window, whichever is longer.

What happens if eBay seller doesn't accept return?

Keep in mind that if you specify "No returns accepted" on a listing, you are still responsible for the full refund amount—including original shipping costs—if a buyer wins an eBay Buyer Protection case.

Can I refuse to give a refund on eBay?

Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company's funds to the buyer.

How long do buyers have to return on eBay?

Hi, the buyer has 30 days from delivery (or from last estimated delivery for Items Not Rec'd) with the Ebay Money Back Guarantee. With PayPal Buyer Protection, the customer has 180 days from the date of payment.

Does eBay have a 5 day testing period?

I'm buying a car and they have it though ebay & I'm wondering if it's a scam. Free shipping, 5 day inspection period, payments by gift cards or pre-paid credit cards is a scam. eBay doesn't store or ship vehicles, they don't tell you how to pay and they don't handle payments on vehicles.

Do I have to accept a return on eBay if I said no returns?

Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer's remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.

What happens if I dont want to refund a buyer on eBay?

If you don't refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back.

What to do if a seller refuses to refund?

If you qualify for a return but the seller won't give you your money back, you have some options:Write a complaint letter: we have advice to help you do that and a sample letter.Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.More items...•

Do I have to refund a buyer on eBay?

Depending on the situation, there are a number of ways a refund can be issued. As a seller, you can issue refunds through Seller Hub or My eBay. Sellers can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived.

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