Any order returned to our facility without previous authorization from Ebonyline.com (ie. unauthorized returns, refused packages, incorrect address, etc) will be treated as a return. Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)
What products does ebonyline sell?
Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well.
How do I contact ebonyline customer service?
Contact Ebonyline customer service. You can call Ebonyline at (847) 647-9791 phone number, write an email, fill out a contact form on their website www.ebonyline.com, or write a letter to Ebonyline.com, 1829 Stanley St, Northbrook, Illinois, 60714, United States.
Why does the client of ebonyline need JavaScript enabled?
The Client of Ebonyline must have JavaScript enabled in The User's browser to utilize the functionality of this website. If The Client return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.
What happens if I have a problem with my ebonyline product?
Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Ebonyline is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label.
How many items per order are allowed for returns?
Can you return a wig if it has been altered?
How do I contact Ebonyline customer service?
If you have any questions, please email us at ask@ebonyline.com.
How long does it take Ebonyline to ship?
We ship out over 80% of our orders within a 24 business hour time frame. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. Regular FedEx Ground and USPS Priority Mail orders will not be notified if the items will be delayed in less than 7 business days.
How long does wig types take to ship?
approximately 1 to 3 weeksDelivery will take approximately 1 to 3 weeks + 24-72 hours to process the order. All orders require 24-72 hours processing time before shipping.
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Overview. GlamourTress has a consumer rating of 2.14 stars from 63 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about GlamourTress most frequently mention customer service problems. GlamourTress ranks 176th among Wigs sites.
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Placing an Order
Please check for any regulations or restrictions before placing an order. It is customer's responsibility for any charges towards accepting or returning merchandise. We hold international orders up to 4 business days until we receive verification.
Sales & Promotions
A minimum of $100 or more order is required to be eligible for bulk sales. The discount will be calculated based on your order, previous order history, and frequency. Bulk-Sales discount does not qualify for Free Shipping.
Product Care
Brush the hair with a wig brush to remove all tangles and loosen dirt.
Product Description
Description and quality of all products on our website are from manufacturers' descriptions.
Disclaimer
We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders.
Where is Ebonyline located?
Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries.
Does Ebonyline have JavaScript?
JavaScript seems to be disabled in The Customer's browser. The Client of Ebonyline must have JavaScript enabled in The User 's browser to utilize the functionality of this website. If The Client return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed. If a customer is experiencing dissatisfaction with product quality past the 7 day time limit or after the item has been worn or used, Ebonyline suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Ebonyline is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label. Discontinued items, Clearance items, Special sale items, Special Orders, and Last Call, Flash Sale items.
Information Collection and Use
Ebonyline.com collects your information when you buy, visit the site, search, post, questionnaire or register for an Ebonyline.com account. As a result those actions, you might provide us your name, address, phone number, email address, zip code, birth date, occupation, gender, credit card information and personal interests.
Security
We use industry-standard Secure Sockets Layer (SSL) software to protect the security of your information during transmission. It is important for you to protect against unauthorized access to your password and to your computer.
Information Sharing and Disclosure
Ebonyline.com will not sell your information to anyone.
Cookies
Ebonyline.com may set and access Ebonyline.com cookies on your computer.
Changes of Privacy Policy
Ebonyline.com may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.
Minors
By using Ebonyline.com, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependent to use our site.
Questions or Suggestions
If you have any questions or suggestions, please email at ask@ebonyline.com
How to View & Redeem Your Reward Points
You can view your balance in the "Reward Points" section on the My Account page and Shopping Cart.
Reward Points Program Information
Not all products are available for reward points. Reward points are non-transferable and cannot be exchanged for cash, nor used as back-credit toward previous purchases. We reserve the right to revise, discontinue or terminate this Reward Points program at any time at our discretion. There is no limit to the number of points you can earn.
Reward Points Adjustment
Rewards points balance will be adjusted for any merchandise that is returned or refunded. If you return or cancel an order you purchased with Rewards Points, the applicable credit will be added back to your point balance. Any remaining amount will be credited against the original payment type (s).
Privacy
The Program membership roster will be used exclusively by Ebonyline.com for marketing purposes. Please check our Privacy Policy here.
How many items per order are allowed for returns?
Up to 3 items per order allowed for returns. All accessories, clearance sale items, and bulk order items are FINAL SALE. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred because of returning or refusing package acceptance.
Can you return a wig if it has been altered?
NOTE: Under no circumstance should the wig or hair extension be altered (such as cutting or ripping the lace) or be worn by the buyer. If the item (wig or hair extension) has been altered or has been worn, then you have indicated that you will be keeping the item and we WILL NOT be able to accept a return.
