Full Answer
What is the warranty on the Secretlab chairs?
1. Warranty. Secretlab Chairs (the "Products") are warranted for a period of: three (3) years for Secretlab 2020 Series Chairs ("Secretlab 2020 Chairs") five (5) years for Secretlab 2020 Chairs properly registered under the 5-year Extended Warranty Program at www.secretlab.co/redeem. two (2) years (for all other Products)(the "Warranty Period")
How do I submit a warranty claim to Secretlab?
Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area. Secretlab reserves the final right in determining if a benefit under the warranty can be claimed. I have received my order.
How do I join the Secretlab referral program?
Once you have purchased a Secretlab chair, you (the Advocate) will receive an email approximately 2 weeks after delivery, inviting you to join the Secretlab Referral Program. Register with your email to get started.
What do I do if my secret lab product went wrong?
Something went wrong. Kindly email us at support@secretlab.co and our team will get back to you as soon as possible. Where do I find my Serial Number? The serial number can be found on the backrest.
Does Secretlab have a return policy?
We do not offer exchanges for our products at the moment.
Can I return a secret lab chair?
For returns, we do offer a full refund when it is sent back within the validity period.
How do I get a refund from Secretlab?
However, we do have a Return policy in place which you may refer to for more information. In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number.
What does the Secretlab warranty cover?
In terms of what a Secretlab warranty will cover, Secretlab promises to replace or repair any damaged or missing part or mechanism of your chair as long as you provide evidence of the problem within 14 days of it occurring.
Does secret labs have a warranty?
Our warranty policy can be summarized as follows: 5-year warranty on use as a desk. Aesthetics, misuse and normal wear and tear are excluded. Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area(s).
Is it worth to buy Secretlab chair?
definitely outperforms when it comes to balance, comfort and durability. Out of all the gaming chairs I've tested, Secretlab chairs are a cut above the rest. Innovative, stylish, and built to last. They've done it again.
Do Secretlab chairs peel?
The Peel Protection Guarantee is an extension of our warranty program and covers the peeling of your leatherette upholstery. This is applicable to the Secretlab TITAN Evo 2022 Series, Secretlab Classics* and Secretlab 2018 Series chairs still under warranty.
How long is the Secretlab warranty?
5-year warrantyOur warranty policy can be summarized as follows: 5-year warranty on use as a desk. Aesthetics, misuse and normal wear and tear are excluded.
Is Secretlab the best gaming chair?
top of the pack when it comes to gaming chairs, and the 2020 Series further cements its place. With the new upgrades, the 2020 Secretlab TITAN is the best gaming chair you can buy. "...impeccable build quality and upgrades grounded in rigorous research and lab testing. The 2020 model is its best chair yet."
How do I get my 5 year warranty on Secretlab?
All it takes is 3 simple steps. Take a photo of your new Secretlab 2022 Series / Secretlab Classics Chair. Make sure you get a great shot of your set-up! Post it on Facebook, Instagram, Twitter, Reddit, Youtube or Twitch with #Secretlab. Set your post to Public so we can view it.
How long do secret labs chairs last?
The build quality of the Secretlab Titan chairs in general is simply impeccable. These are chairs built to easily last 7 – 10 years.
Do gaming chairs have warranty?
All cheap gaming chairs that cost less than $200 usually come with a 1-year warranty. This includes chairs from the top budget brands.
How do I contact Secretlab?
Kindly email us at support@secretlab.co and our team will get back to you as soon as possible.
What shipping company does Secretlab use?
FedEx & UPSWe deliver your order straight to your address via FedEx & UPS. You'll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you're home on the day of delivery to receive your order.
How long does Secretlab take to ship Australia?
2 - 5 working daysOnce you've placed your order, it typically takes up to 1 working day to be processed and 90% of our orders are delivered within 2 - 5 working days. * Once your order has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
Does secret labs require signature?
In order to ensure the safety of all parties and minimize contact, no signature will be required upon delivery, and your delivery courier will only ask for verbal confirmation.
How to post a picture of SecretLab chair?
Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.
How long is the Secretlab chair warranty?
Rest easier when you show us a public post of your Secretlab 2020 Series chair and extend your warranty. Enjoy our 5-year Extended Warranty today.
What is Secretlab chair?
Secretlab chairs are designed for simple and intuitive assembly. You’ll be able to lean back into award-winning comfort in no time.
How long is the warranty on a chair?
Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
How many friends can you share your referral link with?
Upon registering, you will receive your unique referral link, which you can then share with up to 2 Friends. Don’t hesitate to share your link, especially when you have friends that are in need of award-winning comfort.
What information does each friend need to be referred to?
Each Friend (the referred customer) must have a different name, email address, billing and shipping information (including but not limited to address, phone numbers, payment method) from the Advocate.
Who has the final right to decide if a claim under the warranty is valid?
Secretlab has the final right to decide if a claim under the warranty is valid.
Who Is Secretlab For?
To anyone looking for a comfortable gaming experience, or just a supportive seat for any daytime desk work, a Secretlab chair is the one to buy.
How to learn about SecretLab chairs?
The best way to learn about this product is to turn to all of the SecretLab chairs reviews written by verified customers. Are they actually as comfortable as they seem? Is the cost worth it for the visually pleasing display of the smooth leather or fabric?
Why did SecretLab come into existence?
Game big or go home– SecretLab came into the world to bring better support for those chained to their desk whether for work or the personal pleasure of gaming.
What is the SecretLab Omega chair?
Lean back and take a load off in the SecretLab Omega 2020 Series Chairs. Designed for maximum comfort, this chair offers additional attachable supportive elements to keep posture prime no matter how long the game goes.
When did SecretLab start?
Ian Ang and Alaric Choo started up SecretLab in 2014 as a result of their own mission to find gaming chairs that would balance stunning forms with satisfying functions.
How much weight can a 5'11 chair hold?
Crafted for those 5’11 to 6’10 tall, this chair was designed to hold 220–390lbs. Despite being created with fewer customization options than the standard size, this chair still comes in leather and SoftWeave fabric options with two to three colors per material.
What holidays does a sandbox have?
Playing off of holidays such as Labor Day, Black Friday, Boxing Day, Christmas, and more, this brand markets great deals to save money on those bigger purchases. Keep an eye out throughout the year to find free shipping, huge promotional discounts, and more.
