eero return policy

by Dr. Carlotta Mohr PhD Published 2 years ago Updated 2 years ago

Refunds will be reimbursed in the original form of purchase.

To ensure successful delivery, you are required to ship the returned Product (s) using the prepaid return shipping label emailed to you by eero. ...
eero will deduct return shipping costs and gift wrap fees from the amount of your refund.
You shall assume all risk of loss or damage to the Product while in transit to eero. ...

Full Answer

Is there a warranty on Eero services?

EERO MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS REGARDING SUGGESTIONS OR RECOMMENDATIONS OF SERVICES OR PRODUCTS OFFERED OR PURCHASED THROUGH THE SERVICES. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

What happens if my Eero breaks or goes wrong?

Within one year of purchasing your eero system, if something breaks or goes wrong, we will gladly exchange your defective eero (s) at no cost to you. You can read the details of our policy here.

How does Eero work?

Welcome! eero LLC (“eero”) sells the world’s first WiFi system, a combination of simple hardware and easy-to-use cloud, mobile, and device software. The result: your eero devices (each an “eero Device”) work in unison to blanket your home with hyper-fast, super-stable WiFi.

What happens if I transfer my Eero device to a new owner?

If you transfer an eero Device to a new owner, your right to use the Services with respect to that eero Device automatically terminates, and the new owner will have no right to use the eero Device or Services under your Account and will need to register for a separate Account with eero.

Can you return eero?

If you are unsatisfied with your purchase of a new eero device (“Product”) that you purchased on eero.com, you have 30 days from the date of purchase to notify eero and request a refund of the purchase price.

What is the eero warranty?

We have a 1-year limited warranty that covers eeros purchased from eero.com and our official retail partners. Within one year of purchasing your eero system, if something breaks or goes wrong, we will gladly exchange your defective eero(s) at no cost to you.

How to cancel eero order?

To cancel online:Log in to account.eero.com.Tap Manage Account.Tap Cancel Subscription and confirm cancellation.

How do I register for eero warranty?

How to obtain warranty service. To obtain warranty service, you must contact our customer service team via the contact information listed on our website at eero.com or via email addressed to support@eero.com and obtain a Return Merchandise Authorization (RMA) from our customer service team.

How do you replace an Eeros?

To replace an eero on your network:Open the eero app.Tap the blue plus icon on the top right.Tap Add or Replace eero Devices.Tap Replace eero Device.Select which eero you want to replace.Follow the setup instructions to complete the replacement.

Why does my eero keep going offline?

Power Cycle Your Eero If your eero is disconnecting randomly, you can first try turning the Eero off and turning it back on again. This could fix issues with the router if it were caused by a setting change since a soft reset or a reboot like this can reset those settings back to normal.

Is eero secure worth it?

The Bottom Line Eero Secure and Secure+ are a great addition to help in protecting your digital footprints. Overall, the features that each subscription plan offers are a great deal. But as amazing as the features sound, getting the additional security plan is really not worth your money.

Does eero require subscription?

There are no monthly fees or additional costs to use eero. Since eero replaces your router, you will still need an active internet connection from an Internet Service Provider (ISP) and a modem or upstream connection. For questions regarding our advanced security suite eero Secure, please visit this section.

Can I turn off eero WiFi?

Once you've reached the router's configuration page, you may be asked to log in with the admin credentials – these are usually printed on your router's box or on the router's info sticker on the underside. On the wireless settings page, all that's left is to disable the WiFi!

Can I give my eero to someone else?

Sure! We believe that sharing is caring, so if you have any extra eeros that you no longer need (i.e. only needed two, purchased a newer eero unit), you can absolutely give them to friends or family so they can get started on their network.

How do I transfer my eero to a new owner?

Instructions to receive a Network Transfer: Network Transfer Instructions: (via shared link)Create an eero account via the eero app.Click the link from the original Network owner.Click “Accept” on the pop up.Follow the instructions to complete the Network Transfer.

Is my eero broken?

Power cycle your eeros: Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues. The eero's LED will turn solid white, then be flashing white while booting up.

Does eero replace your router?

eero doesn't replace your modem, it replaces your router. The first eero plugs into your existing cable or DSL modem. If you have a combination modem/router, you'll be using that as a modem and disabling the routing function by putting it in bridge mode. (check out this article for our instructions on how to do this).

Is eero owned by Amazon?

According to confidential documents viewed by Mashable, Amazon acquired Eero for $97 million. Eero executives brought home multi-million dollar bonuses and eight-figure salary increases. Everyone else, however, didn't fare quite so well.

Does eero have a monthly fee?

Is eero or Google mesh better?

After a couple of months of testing, I determined Eero (non-Pro) is the better mesh system because of its flawless setup and dead simple app. Google Wifi performs similarly and gives you more control, but tends to be not as smooth.

What happens if you transfer an Eero device?

What is sales tax in Eero?

For purposes of this section, “Sales Tax” shall mean any sales or use tax, and any other tax measured by sales proceeds, that eero is permitted to pass to its customers, that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or use tax .

What is Eero Wi-Fi?

Welcome! eero LLC (“eero”) sells the world’s first WiFi system, a combination of simple hardware and easy-to-use cloud, mobile, and device software. The result: your eero devices (each an “eero Device”) work in unison to blanket your home with hyper-fast, super-stable WiFi.

Is Eero responsible for the App Store?

You acknowledge and agree that eero makes no representation or warranty about the safety of any Third Party Product and/or Service, Third Party Site, Referred Vendor, Equipment, ISP or Carrier, and that eero is not responsible for the operation of the App Stores.

Does Eero have any obligations?

You agree that submission of any ideas, suggestions, documents, and/or proposals to eero through its suggestion, feedback, wiki, forum or similar pages (“Feedback”) is at your own risk and that eero has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback.

Does Eero charge for updates?

eero may from time to time develop patches, bug fixes, updates, upgrades and other modifications to the performance of the Services, the Application or the Software involving basic connectivity, setup, and over the air updates (“Updates”) for which it will not charge Registered Users any additional fee.

Can Eero suspend or terminate your account?

At any time, eero may (i) suspend or terminate your rights to access or use the Services, or (ii) terminate this Agreement with respect to you , if eero in good faith believes that you have used the Services in violation of this Agreement, including any incorporated guidelines, terms or rules.

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