Returns
- EKWB Returns policy. Products returned for credit due to customer remorse or incorrect purchase decision must be received within 30 days of invoice date in unaltered and undamaged state.
- Disclaimer of Warranties - Except as set forth herein. ...
- Shipping charges for returns: EKWB provides shipping to the sender only. ...
Full Answer
What happens when I return a product to EKWB?
A qualified EKWB technician will test each returned product for defects and issue appropriate action as agreed with the customer via RMA process. Warranty is void if a product has been tampered with in a way in which it was not designed for or described in the user manual.
What is EKWB's RMA policy?
When the RMA request is opened, it is mandatory for a customer, to send good quality photos or video, where the damage or faulty function is clearly visible/audible. EKWB will replace Product (s) free of charge if your device has a manufacturing defect that is covered by the warranty.
What is the proof of delivery policy for EKWB?
Valid proof of delivery must include the receipt signature of an authorized EKWB employee. If the item is faulty and we need it back for analyses, the customer will not have to pay for shipping. EKWB will organize a pickup at their own costs. All shipping packages are fully insured.
How to contact EKWB?
Company InformationEnd-User Sales and Shipping Support (7:00 AM – 3:00 PM CET): +386 59 0966 22. +386 59 0969 32.B2B Support (7:00 AM – 3:00 PM CET): +386 59 0966 25. +386 59 0966 29.Tech Support (8:00 AM – 4:00 PM CET): +386 59 0966 27.
How long does EKWB shipping take?
All orders require 1-3 business days processing time before the shipping process. EKWB does not guarantee same day shipping. EKWB does not process orders during weekends. EKWB will notify customers by e-mail when their order leaves its premises with the shipping courier.
Does EKWB have free shipping?
Promotional offers: When making a purchase of EK-AIO Basic 240 / EK-AIO Basic 360 / EK-AIO Elite 360 D-RGB / EK-AIO 280 D-RGB the customer will receive FREE SHIPPING (FREE SHIPPING offer applies to mentioned four products when only one, or combination or more of them is purchased).
Does EKWB charge tax?
All prices in EKWB web shop include 22% Slovenian VAT (value-added tax) that is applicable for all Slovenian and EU customers. All other international customers will be invoiced the price without VAT.
Where is EKWB located?
Komenda , SloveniaEKWBIndustryComputer hardwareFounded2003FounderEdvard KönigHeadquartersKomenda , SloveniaProductsWater cooling components2 more rows
How long does it take for EK to ship to us?
Standard Delivery: Orders ship within 7 to 10 business days. *Please note orders sent to P.O. Boxes, Rural Routes, or A.P.O./F.P.O.
What are the terms of payment for EKWB?
Terms of payment are within EKWB sole discretion, unless otherwise agreed to by EKWB. Customer pays for the order at own choice – either after the delivery (only available for Slovenian customers) or when ordering the products. Invoices are due and payable within the time period noted by EKWB based on the purchase, measured from the date of the invoice. EKWB may invoice parts of an order separately (option valid for orders larger than 2.000 EUR). Orders are not binding upon EKWB until accepted by EKWB. Any quotations given by EKWB will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the standard rate allowed by Slovenian law.
How old do you have to be to accept the EKWB?
if you are an individual (i.e. a natural person), you are at least 16 years of age, you have sufficient legal capacity according to your residency country laws to accept these Terms of Sale and to enter into a binding agreement with the EKWB on the terms set out herein;
Does EKWB ship parts?
EKWB provides shipping of replacement parts / item to the sender only . Unless otherwise noted, shipping of Products and returns is non-refundable, and returning a Product comes at the expense of the customer.
Does EKWB replace products?
EKWB will replace Product (s) free of charge if your device has a manufacturing defect that is covered by the warranty. You must send good quality photos or video, where the damage or faulty function is clearly visible/audible.
Is EKWB responsible for loss of data?
EKWB is not responsible for any modification or damage to, or loss of any programs, data, or other information stored on any media or any part of any Product (s) serviced by EKWB, or stored or hosted by EKWB in connection with a Software service EKWB provides, or for the seeking of Software support. Any Product (s) or Software sent to EKWB for support may be returned to you configured as originally provided to you by EKWB.
Does EKWB AIO have a warranty?
The EKWB AIO product Warranty does not apply if the AIO product has been installed and/or used in a mfanner that does not comply with user instructions, or has been fitted on unsuitable materials.
Can EKWB refuse warranty?
We can refuse warranty services if the EKWB product or Software date of purchase cannot be proven, if a claim is made outside the warranty period, or if a claim is excluded. Following our examination of your claim, we will notify you of your warranty status and the repair cost of any out-of-warranty EKWB product. At such a time you must issue a valid purchase order to cover the cost of the non-warranted EKWB product repair and return shipping or authorize return shipment of the EKWB product at your expense as is.
How long does it take to get a product back from a credit card?
Products returned for credit due to customer remorse or incorrect purchase decision must be received within 30 days of invoice date in unaltered and undamaged state. Only packaging can be opened, product must not have any traces of use.
What time does the IRS call for a return?
Returns. Call us at 210-858-8969 (7:30 AM - 4:30 PM CST) we'll be happy to assist you.
What does it mean when a warranty is void?
Warranty is void if a product has been tampered with in a way in which it was not designed for or described in user manual. Misuse, modification, handling damage (i.e. dropping) will void warranty. Returned items must be in »like new« condition.
How long do damaged packages have to be held?
Damaged packages must be held for seven days with original packaging for courier’s company inspection. Once resolved we will send you new products at courier expense. Customers will be responsible for return shipping charges on merchandise. The customer is responsible for shipping the product back.
Does the Company disclaim all warranties?
Company disclaims all warranties including implied warranties to the extent permitted by law (to the extent they may not be disclaimed, Company limits the duration of such implied warranties to the duration of this Limited Warranty); Company disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by Company, usage not in accordance with instructions accompanying the Product (s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by Company, weather conditions, lightning, fire, water, or any acts of nature or God; Company shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other Company invoice.
Is a warranty extended to the buyer?
Any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on Company's invoice and/or contract. All products are covered by manufacturer's warranty, if applicable, and Company shall not be responsible for any such warranty services or claims, except as set forth herein.
Does EKWB ship to the sender?
EKWB provides shipping to the sender only. Unless otherwise noted, shipping on products and returns is nonrefundable, and returning a product comes at the expense of the customer. Damaged Items during delivery: All shipping packages are fully insured.
Payment, Pricing & Promotions
- 1.1. Payment terms
Terms of payment are within EKWB sole discretion, unless otherwise agreed to by EKWB. Customer pays for the order at own choice – either after the delivery (only available for Slovenian customers) or when ordering the products. Invoices are due and payable within the time period … - 1.2. Payment for products
We offer the following payment methods for purchasing of EKWB products: 1. PayPal: You can pay with PayPal as a registered user. PayPal is accepted worldwide and you are protected by PayPal Buyer Protection. 2. Credit Card: You can make a purchase by using any major credit c…
Shipping and Delivery
- 2.1. Shipping policy
You can read about our here. - 2.2. Delivery time for online purchases
When EKWB accepts your order in writing, we will also contact you with an estimated delivery time. We try hard to meet your requested delivery dates, unless you are in default under these Terms of Sale, or our performance is otherwise excused. We are not liable for late or delayed del…
Warranty and Returns
- 3.1. Contact Us First Before Sending Anything Back
You may return Product(s) that were bought through EKWB website. Before sending anything to EKWB, please contact our team at EKWBweb shop/My Returns. Our friendly team will help you solve any problems quickly and efficiently. If you return anything to EKWB without prior authoriz… - 3.2. 30-Day Money Back Guarantee
We want you to be completely satisfied with your Product purchase from our online store. If at any time within 30 days of receiving, your Product from our Webstore at www.ekwb.com, you are not 100% satisfied, you may return it to us (with respect to below-stated conditions) for a refund. N…
General Provisions
- 4.1. Not for Resale or Export, Anti-Corruption Clause
Products thereof supplied by EKWB under these Terms of Sale are subject to export controls under the laws and regulations of the Republic of Slovenia (“Slovenia”) and any other applicable countries’ laws and regulations. You shall comply with such laws and regulations governing exp… - 4.2. Notices
Any notice or other communication given by either party to the other regarding these Terms of Sale will be deemed given and served.