The refund policy is as follows: 1. For online shopping (credit card / PayPal payment method), customers must contact eurooptic by mail, and attach the account number used by the customer at eurooptic.com, and the reason for requesting a refund. 2. eurooptic App purchase.
Full Answer
What is EuroOptic’s shipping cutoff for orders?
If there’s weather delays or other issues, EuroOptic cannot be held responsible. Additionally, our shipping cutoff for the day is 4PM ET, so getting your order in early enough that we can get it out the door is critical. We generally get everything out the same day.
What is the delivery speed for EuroOptic products?
Specially-marked items on the EuroOptic.com catalog that feature the logo will also feature a delivery speed – generally, “ 1-Day Shipping ” or “ 2-Day Shipping ”. When purchasing these items, you can expect those items to ship with a carrier method to match the stated delivery speed - No extra charge. A Few Caveats…
What is your experience with EuroOptic?
My experience with EuroOptic was friendly, professional, and found them to have the best prices on the handgun I purchased a (HK VP9 9mm). I spoke with Keefer, and he explain the process throughly and was very helpful since I was purchasing out of state.
What brands does EuroOptic service?
We service customers, dealers, distributors and carry legendary brands such as Swarovski, Leica, Desert Tech, Accuracy International, Sako, Barrett, Hensoldt, Schmidt Bender, Zeiss, and mu…… Yelp users haven’t asked any questions yet about EuroOptic. Your trust is our top concern, so businesses can't pay to alter or remove their reviews.
How long do you have to return eyeconic glasses?
Can you exchange contacts if they are expired?
Can you return contact lenses in a sealed box?
Can Eyeconic be shipped in envelopes?
Can you return a rifle scope?
Once mounted a rifle scope is considered used and used products are not eligible for refund, exchange, or return. Please be sure that this is the scope you want prior to mounting. If the scope is suspected of being defective after mounting or after 30 days it must be returned to the manufacturer for warranty service.
How long does Euro Optics take to ship?
Our standard shipping method within the contiguous US is UPS Ground service - 1-5 Business days delivery from shipping date.
What is red shipment?
RED works with freight forwarders to arrange shipments via a third party. You may use a freight forwarder of your choosing if the freight forwarder's contact information is provided to RED prior to the order shipping. RED can recommend competitive freight quotes at your request.
Where does Optics Planet ship from?
Most in-stock orders ship within 1-2 days from an Illinois-based distribution center.
Our Warranty
All our Sunglasses are produced with the highest quality materials to ensure we meet the mandatory standards (AS/NZS 1067:2003) required on all eyewear. All our sunglasses are provided to you with a 12 month warranty period for any defects within that time. EURO OPTICS strives to ensure you are satisfied with your purchase.
Returns
Refunds or exchanges cannot be offered unless the items are: faulty, unfit for the products intended purpose or different to those shown or described to you.
Returns by Mail
Please enclose your receipt of purchase/invoice and merchandise along with a EURO OPTICS Return Form �within 14 days of receipt of the goods, in a parcel and mail it to:
What happens next?
Your refund will be completed within 3 working days of your return arriving at our warehouse and we�ll send you a confirmation email once we have refunded you.
Delivery Speeds
Delivery speeds are a best-effort service, and we will give our best effort to get everything out as fast as possible, but we can’t guarantee carriers won’t have issues or there won't be other delays.
Mixed Orders
Occasionally, you’ll want to order items that will have a mix of RED delivery speeds and/or items that don’t offer the RED service – in this case, we’ll do the best we can to get your items to you as fast as possible, but we will not be able to guarantee that all items will ship at the faster speed.
Location
At the current time, RED shipping is limited to the continental United States only.
Post Office Boxes
At the current time, addresses with a Post Office Box (PO Box) delivery are not eligible for RED shipping speeds.
How long do you have to return eyeconic glasses?
You have 60 days from original shipping date for Eyeconic to receive your merchandise for a refund or exchange. We can’t refund you for glasses damaged beyond normal wear and tear or contact lenses and vials removed from their original packaging.
Can you exchange contacts if they are expired?
If you’re exchanging contact lenses, they cannot be expired. The contacts may not be tampered with including but not limited to being opened and have markings, writing, or stickers on them.
Can you return contact lenses in a sealed box?
You must return all products in the resalable packaging they came in—glasses must be returned with the resalable frame case, and contact lenses must be returned in their original sealed box. The product and packaging may not be tampered with including but not limited to markings, writing, or stickers on them.
Can Eyeconic be shipped in envelopes?
Do not ship product in soft packs or envelopes. This can cause the product to be damaged or lost in transit. Eyeconic is not responsible for any returned products damaged in transit due to the choice of packaging and recommend shipping product back in a box.
How long do you have to return eyeconic glasses?
You have 60 days from original shipping date for Eyeconic to receive your merchandise for a refund or exchange. We can’t refund you for glasses damaged beyond normal wear and tear or contact lenses and vials removed from their original packaging.
Can you exchange contacts if they are expired?
If you’re exchanging contact lenses, they cannot be expired. The contacts may not be tampered with including but not limited to being opened and have markings, writing, or stickers on them.
Can you return contact lenses in a sealed box?
You must return all products in the resalable packaging they came in—glasses must be returned with the resalable frame case, and contact lenses must be returned in their original sealed box. The product and packaging may not be tampered with including but not limited to markings, writing, or stickers on them.
Can Eyeconic be shipped in envelopes?
Do not ship product in soft packs or envelopes. This can cause the product to be damaged or lost in transit. Eyeconic is not responsible for any returned products damaged in transit due to the choice of packaging and recommend shipping product back in a box.
